“Long queue and only 1 teller. Had to wait ages to be served. Will be considering changing banks soon as it appears that things are not going to change.”
“After a human error at a local branch I called the business banking telephone number to try to correct the issue, I was told that the branch would call within 30 mins and 3 hours, in the end I went to the branch a 25 mile round trip. Okay so the branch made an error but the point is that the staff somewhere in Merseyside i believe, were so rude, obstructive and all I could hear was "huffing" on the line. When this was commented on the obnoxious woman said I'm ending this conversation and "click!".
A great way to treat a customer of over 30 years!”
“Holloway branch my local for all my life. Thanks to Zak and Francis for doing everything and spending thier time for resolving my financial issues which were causing stress. Love Natwest. Best bank in UK IF not entire world. Wouldn't change it even if I was offered money. JJ”
“Lee TREAGUS at the Hereford branch is the biggest bullshitter of all time. The LIES to get me to open an account.
1. WE Will help you transfer your account , money and direct debits to us
LIES LIES LIES !!!
2. WE Will close your account for you with your old bank. You need not do anything and it will cost nothing. >>> More LIES LIES LIES !
3. WE will reward you with £150 for opening with us. >>> EVEN MORE LIES LIES LIES. The guy must be an ex politician.
DO NOT BE TAKEN IN BY THIS IDIOTS FAKE SALES PATTER. ONCE he has you sign an Account he will tell you to peace off and SORRY I CANNOT HELP YOU WITH SOD ALL. HE has had his new customer CPMMISSIONand noe does not five a sod about customers. His title is SPELT WRONG. It say Senior Personal Banker but there is a letter wrong in the word Banker. This sums him up to a T. STAY CLEAR OF NAT WEST . OPEN AN ACCPUNT WITH AN HONEST HELPFUL BANK.”
“I've banked with Natwest for over 20 years and had no problems with them. I've had hassle trying to set up a new payee on my account as this must be done using a key card, all of which have never worked, meaning this must be done over the phone or in branch. Other than this they've treated me pretty well. I've also banked with Barclays who regularly tried to defraud my account! Thankfully have now cut all ties to Barclays and will stay with Natwest.”
“NatWest is awful! It is seriously the worst bank I’ve come across to date. I only switched to them in January due to their £150 monetary offer.
So far as I’ve spoken to telephone banking I’ve been in tears twice due to not being able to pay a bill due to their stupid £500 daily limit. I have asked for them to remove the restrictions as I am the customer and it is my money. They told me to go to the bank as I didn’t have 3rd tier security on my account which you get when you log on with a card reader !
So why didn’t you send me a card reader when I opened the account. I got no answer and now wait for it same problem ! It’s 3 weeks on and it’s still not arrived!
Customer service is so poor it’s shocking. You end up in a passive aggressive conversation within a telephone handler saying she will hang up the phone on you. Seriously NatWest need to insure they train people more effectively because I don’t think they know what they are doing. In my 2 separate conversations with NatWest I’ll only say I spoke to one manager who I’ve been happy with as he empathised with my issue instead of the typical your fault sort it.
Also do not switch! It turns out they only pay the incentive in April and my assumption is that this is to ensure their figures are through to show their customer count. I applaud them for the rouse as I can’t remeber if that was in the terms I read. I will be leaving NatWest for another bank this time
I’ll ensure I read reviews and I think NatWest should ask other banks how they can improve as this will not keep customers”
“Bad service. lost files. Rudeness. Unhelpful. And downright aggressiveness.. I was treated badly by a gareth in complaints its no use complaining about the bad service they just fob you off and refuse to help.. they took all my sisters benefit money in bank charges.. she has mental health issues..”
“As a customer of over 20 years, never has Natwest been such a shambles. Whether they've had a new strategy in the past 2 years or something, I don't know, but if they have, it's likely titled "let's see how annoyed we can make our customers". The strategy is working.
Get rid of Saturday banking, so now customers have no idea how much they have in their accounts, whilst simultaneously direct customers to the "pending" area in the app that holds some pending transactions, but not all ( hence no idea how much money is in the bank).
Complaints department doesn't open until 7am?! Why? I say how rubbish Natwest is, you record it and ignore it. Easy.
From September I can't even call anyone to discuss how rubbish they are. That's what I call fixing the problem. I envisage the natwest board members sweeping their bad stuff under the bed, sticking their fingers in their ears and going "tralalala".
Two decades a customer natwest, there won't be a third.”
“After waiting a week for a call back just to arrange a call about my mortgage and then losing over an hour of my life discussing my mortgage, I find that they don't offer their competitive rates to existing customers, just the new shiny ones. I'll be off to find a bank that will value my custom.”
“Went to NatWest in Folkestone today terrible service one lady at the desk called Kim very very slow 2 customer walked out also talks to much rubbish to customers who are not interested then she started to keep talking about bank accounts to my daughter who told her she didn’t have time as had to go to work but Kim still tryed to carry on while customers were waiting very terrible service to much chat not enough work I would never ever bank with natwaest bad customer service and very very slow sort yourselfs out before you lose customers”
“NatWest accepted my account opening, a week later they told me that ACTUALLY they rejected it so they would close it. So they kept my money (£1500). I had to go to a branch and waste time to get my money back only that they kept some of it for service charges for that week of account.
Do they do this with every customer? Sounds like a scam.
Never again NatWest.”
“Utterly disgusting.
Twice I had to book appointment
and on both occassions was not seen.
Banks fault
1. Bank did not advice me a certain timescale of documents was required
2. Bank booked appointment with a customer advisor who was working at a branch elsewhere not to the one I had specifically requested.
I was appaled at the lack of customer service by Natwest.
On the second appointment due to lack of capacity within the branch I was not seen.
I stressed this was second time booked I urgently needed to open an account and had also come during my break I should be prioritised
But no just a little show of sorry.”
“I think its absolutely disgusting that my son incorrectly transferred money to a pay your contact number and natwest have said they wont be giving it back. What sort of banking is this.”
“Very rude hanging up the phone on me. Because of NatWest bank my credit score dropped by 225 point it’s gone from good to very poor I wouldn’t recommend to anyone don’t go with NatWest. Money missing from my account for no reason, and no one can explain anything.”
“We wanted to open a business account. We are a Turkish company and UK Government accepted our business plan after 3 months review... wE ARE IN UK now.. The girl on the phone asked us too much for the reason why we are in UK. IT IS NONE OF YOUR BUSINESS why we come to UK and why we are doing our business in UK instead of Turkey or in USA.. We tried to tell about our business patiently but the officer has stolen our 1 hour. she could even can't get anything about our business type althoug she saw our website and products.. They are not spaceships... even 10 years kid would understood what we do... AFTER ALL IT SOUNDED LIKE RACISM!!! WHO ARE YOU? Your branch is just 1 min walk to my home unfortunately... i have to see your branch every single day!”
“I have banked with newest for nearly 40years. They have closed three small banks near us and now we have to go into the city centre to pay cheques in.
Considering NatWest are one of the biggest banks why can you not take a copy of a cheque and pay it in using your mobile app...other banks can. Man up NatWest and grab the bull by the horns and get into this generation.”
“disgusting how terrible they treat customers.
Unwilling to help
Close my account down for no reason and told to wait 5-7 working days for a letter confirming how I can get my money from them
Worst bank on the planet by far”
