“Being a first time investor in crypto and an experienced stock trader I found this platform to be the best one offered to Canadians. The exchange is run by the Alberta Treasury Branch (the Alberta Gov't) and all coins are kept offline in cold storage...a huge plus for security. I see a lot of bad reviews on here about people having trouble depositing and withdrawing. I too have experienced this issue but I am writing this review to justify NDAX. I have found that the reason these things take time is because this company is legit! They are very concerned with making sure people are not scammers. They do a thorough review of your credentials to make sure you are who you say you are and this can cause friction with regards to withdraws and deposits. I recently tried to wire $72500.00 to my account and was waiting for a few days for the wire to go through. Suddenly I get an email from my bank telling me they were holding the wire back...not NDAX. Apparently the bank is also watching out for me as well as they wouldn't process the wire without asking me if NDAX was legit or whether or not I was wiring money due to extortion.. After a few more questions from my bank the wire was processed. I must stress that this delay had nothing to do with NDAX but rather my own bank's issues. Customer support does seem a little unresponsive hence the four star review. That being said I think this company goes to extraordinary lengths to protect its customers from fraud! I would not hesitate to recommend this platform to others.”
“The reviews on here are a bit scary. Especially after having signed up and trusting my money with NDAX. But from reading about the company it seems like customer service might be overwhelmed with the sudden influx of users with the rise in popularity in cryptocurrency (especially doge coin). I haven’t had to contact them cause everything has gone smoothly for me with signing up, verifying the account, depositing and trading. Hopefully they can get back on top of their customer service and give the users a little bit more confidence in their service as it does make me a little bit more anxious about using them.”
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“Customer service has been quick and efficient. Platform itself is good, clearly security-oriented (2FA etc), and information on spread, order book etc is very helpful. For deposits, would suggest a more simple form as inputting the name will always be the same information (obviously the name would be the person on the account), and it should all be done in one form (rather than entering name and amount, then clicking continue to the next part). Also an iOS app is needed!”
