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Neff Reviews

1.3 Rating 144 Reviews
6 %
of reviewers recommend Neff
1.3
Based on 144 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
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Ask a question and get answers from people who are customers of Neff.
How quickly does Neff resolve customer queries?
(1 month ago)
Greater than 30% of reviewers feedback is Neff resolves customer queries within an hour.
(1 month ago)
47.62%
Industry Average
In may 2023 I had to call out the Neff service engineer as both ovens had stopped working costing me £118 The fault was condensation on the grill element.
- A Buckley
Absolutely none existent customer service, horrendously poor quality.
- Anonymous
Absolutely awful customer service - faced with engineers putting in false reports and accusing us of intimidation after my husband had to tell the man to calm down as he was shouting at me! and there is no way to address them - ~I received an apology but then they quote from the very report I was complaining about.
- Sheri-lee Smith