Nespresso Reviews

Name: Nespresso
Rating: 1.87

1.9 Rating 319 Reviews

19 %

of reviewers recommend Nespresso

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Metrics

1.9

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What has happened to this company? They used to be second to none for customer service and delivery- now they are shocking. I recently ordered over 450 capsules- this was 3 weeks ago - first order they can’t tell me what happened but after 8 days it still wasn’t despatched apparently and so they put it though again - was apparently delivered yesterday but not to my address so parcel is lost! This will be the third time I have to make the same order and I am furious. Have also asked what they intend to do to compensate me - they want to put a credit on my account - no thanks- I have ordered enough capsules to last for ages - I want a refund compensation on my card - but apparently they don’t want to do that. I asked to speak to a manager- they will call me back …..in approximately 4HOURS???? What kind of customer service is this?”

Helpful Report

Posted 2 years ago

“I’ve had a Machine for over 5 years ever time I’ve ordered coffee it’s been messed up so I get my coffee locally!!!!! My Machine finally broke I ordered another one! It took two weeks for it to get here. I’ve called probably 4 times in that 2weeks! There customer service sucks they put you on hold several times trying to get you to calm down are hang up! The last time I called a young man informed me I could get a refund & keep the machine, I informed him that I didn’t trust them because they lied to me serval times! So he sent me an email about my refund, that it should be back on my card in 3-5 days, which that didn’t happen! So I called about my refund, they said I would get my refund and I needed to send the machine Back, I told him he was a idiot! I will call the Better Business Bureaus on the knuckle heads! Would like to get them all in a room & tell them what I think, amongst other things!! I’m so done with them, I will thrown this machine out in the trash & go buy a different kind on coffee machine, besides They are no good A—Holes! So if you reading this, look at all other reviews they are all right on the worst of the worst!!”

Helpful Report

Posted 2 years ago

“Nespresso has listed a department of defence number as their warranty and nesresso club number. They have been asked to remove it constantly over several months”

Helpful Report

Posted 2 years ago

“Ordering coffee with Nespresso has turned into the worse experience. Their coffee deliveries are always late and their customer service has gotten terrible. They use to accommodate when orders arrived late, now they just go back and forth with you as to why you need to just wait for the order no matter how late.”

Helpful Report

Posted 2 years ago

“My experience after buying for 5+ years is their coffee tastes weaker and the decaf selection is virtually non existent not to mention their prices are high. Good luck surviving.”

Helpful Report

Posted 2 years ago

“You should not wast your money on the machines as we have one and now have to send it back for the 2nd time with in 12 months for the the same issue and when asked for money back they said no. So now I have to send it back and wait for them to fix it again. What a joke this company is. We also did a monthly subscription and they couldn't even get that right so I cancelled that and just buy in bulk now. Don't waste your money on nespresso machines.”

Nespresso 1 star review on 26th September 2022

Helpful Report

Posted 2 years ago

“Nespresso coffee with the new pods is amazing. Just do not use their delivery service. Goto Amazon.com to order the coffee pods. Nespresso does not have their logistics in order.”

Helpful Report

Posted 2 years ago

“Their delivery system is a joke. If they say 3 days, you will receive your capsule after 10. If they say next day delivery, your capsules batch will fail and you will have to reorder them again. Honestly, your chief of logistics should get fired immediately”

Helpful Report

Posted 2 years ago

“Hi , I called today to Inquire about descaling my machine and I had excellent help from Ayman. He was polite, patient, and very explicit about the procedures and steps to take in descaling my machine. He was amazing!!!!! I highly recommend him to anyone who needs help with their Nespresso machine. Thank you again Ayman He gets ⭐️⭐️⭐️⭐️⭐️From me”

Helpful Report

Posted 2 years ago

“Our £350 Sage unit developed a fault. We paid £80 to have it repaired, The product was collected and delivered back to us really quickly. One problem, it still did not work. The process was repeated again. Would you believe it, it still did not work. Again we sent it back only to receive it back with a fault warning descaling light on. This would indicate that a full service was not carried out. Nespresso failed to do anything other than send out a pack of descaler. Abominable customer service.”

Helpful Report

Posted 2 years ago

“Starbucks Vertuo is terrible coffee. Lacks any resemblance to Nespresso pods. Coffee is weaker than the cheapest of diners and doesn’t taste like Starbucks brewed coffee.”

Helpful Report

Posted 2 years ago

“I phoned twice to customer service/machine assistance and was hung up on. Both times they asked for my phone number to call me back and neither gentleman did. Poor customer service. I was on the phone with them for 45 minutes and I still have a broken machine. DO NOT BUY THIS MACHINE. CUSTOMER SERVICE WILL NOT ASSIST.”

Helpful Report

Posted 2 years ago

“Amazing customer service at the Nespresso branch in Canary Wharf. The person who looked after me is called Suhel. He was great since the beginning and suggested me some of the best options to make the best cappuccino at home. He also showed me the last capsules and explaining me the different characteristics of each coffee I was interested in. Definitely 5 stars for Suhel :)”

Helpful Report

Posted 2 years ago

“Like others before me it seems I have terrible service from Nespresso recently, the process of deciding whether they will replace your machine under warranty has completely changed of late. A few years ago my faulty machine was replaced without question - now there is a 'trouble shooting' process I have to go through the lasts ages and involves deep cleaning the inner workings with a toothbrush - which I have now done twice!! Next step is to send of the machine for inspection and possible repair - replacement is presumably months down the line, and by then of course my warranty will be up and i'll have to buy another! Terrible service from what was once a wonderful company that made you feel good just by supporting them! So sad, I shan't be buying another Nespresso machine and I can now no longer justify paying their ever rising rices for what is in effect one shot of coffee! When this machine eventually gives up the ghost I shall return to the old fashioned way and buy my coffee locally and in bulk!”

Helpful Report

Posted 2 years ago

“Will NEVER bur another Nespresso machine!!!! My machine isn't even a year old and the trouble with it started about 6 months in, Customer service is the worst experience!!!! It took me almost a month of calls and "troubleshooting" before they finally agreed to take the machine to fix it. Got it fixed and after a month, the same problem started again and once again, they needed me to "troubleshoot" before continuing with any action, "get a tooth brush to clean:"...."watch this video"...SO FUSTRATED....NEVER BUYING ANOTHER NESPRESS MACHINE EVER!!!!!!!!!!”

Helpful Report

Posted 2 years ago

“The 'Coffee Specialists" or whatever wanky title these people have, they have no Customer Service skills & are the rudest people I have ever dealt with. They even hang up on you! You can not talk to a manager, they are obviously too important to talk to a mere customer. As a long term customer I will NEVER buy another Nespresso product & I will take every opportunity to tell everyone that I came into contact with.”

Helpful Report

Posted 2 years ago

“Very happy with my coffee machine. Just one question I recycle my pods all the time , I think you should think about some rewards for doing that .”

Helpful Report

Posted 2 years ago

“Absolute junk. My wife bought me a Vertuo machine at xmas 2021. Since the beginning it has been unreliable both with regular capsules and decaf. It's a hit or a miss every time we have coffee, usually one of us goes without! The machine is expensive and so are the pods, I'm so disappointed. I just want coffee, I don't need it to be connected to the internet ffs! Just give me coffee without the pain.”

Helpful Report

Posted 2 years ago

“I purchased a Nespresso Atelier just a few months ago (end of February) and had an issue (when the pump started working, it would leak water from the bottom). Kinda disappointed that we purchased one of their "luxury" models and it was already having such issues with minimal use, but I figure hey... just bad luck... First, we sent in a request by email for them to deal with things. No response. Called them and they said they would come pick it up, give us a replacement machine, and then return our machine within 3-5 business days. They gave us a base model, it gets the job done but no bells and whistles... fine. We'll have ours back in no time. 5 business days go by, and we call them up. They can't get ahold of the parts and need an extra day or two. Couple days go by. Nothing. Call them up AGAIN! Nothing they can do at the moment. We're nearing 3 weeks now, called again, was told they will look into it and hopefully by next week things will be sorted. Time and time again, they don't provide us with any updates. For something we paid more than $300 for, we've gotten barely any use out of it and now we're being given the run around cause they can't find a piece to fix it. We have to keep calling to get ANY information and what little information we do get is "please wait just a bit longer." All I know, is never again will I purchase from this company again lest I have to deal with this abysmal customer service...”

Helpful Report

Posted 2 years ago

“Steer clear from this shambles of an organisation. The subscription service is a con, the website advises you what you should pay a month, but what they don't tell you until you sign up that there is a minimum order!! The website Recomended a subscription plan of £20 per month, the cost for the minimum order was nearly twice that amount. Phoned up straight away to discuss this with Nespresso, order was cancelled at no cost due to being within the 14 day cooling off period. They have taken a termination fee from me two days later!! Agents on the phone have no authority to deal with the issue and the management refuse to speak to you. Have had to give these baboons a one star only because unless you give them a minimum one star you can't leave a review.. Spend your hard earned elsewhere!”

Helpful Report

Posted 2 years ago

Nespresso is rated 1.9 based on 319 reviews