“If there was a way to give a review without a star I would. Absolutely the worst customer service I have ever experienced.
My 24 hr delivery order was changed by Net A Porter, I telephoned and explained that I would be out of the country for 7 months and if it did not arrive within 2 days I had to cancel the order. Also that I would need to see the goods myself and there was no safe place to leave the parcel anyway. Four emails later, and two telephone calls with two American halfwits they claim the parcel was delivered 6 days later and I signed for it consequently I have been charged for it including the express delivery costs. Having left the country four days previously this is a lie. I am disgusted by the obvious nonchalance and disability of the staff. I would never shop with them again and I will be sure to tell everyone I know about my experience.”
“Ordered easily online payed with PayPal after reading other reviews.. arrived in Australia very quickly.. packaged beautifully and exactly as ordered!! Nil complaints here!! It’s a shame only people who whinge write reviews!!”
“100% fantastic service - the agent friendly and very helpful
I returned an item - courier pick up was within days and refund a few days later - I definitely would purchase items again - ⭐️ ⭐️⭐️⭐️⭐️Rating”
“I purchased a pair of $1300 boots that arrived visibly, badly damaged. The response of customer service to sort the issue was horrible. I will never shop there again.”
“My first purchase, from telephone call ordering my item to the delivery “Great service “ The updates by email were informative.
Definitely 5 star
Thank you”
“Shipping time was quick and they even offer same day delivery!
Their free returns policy is a major plus as well. It's nice to have that option when buying clothing online to ensure a customer is 100% happy with the size and fit of the item purchased.
Will definitely look to them again when shopping for clothing online.
thanks!”
