Net World Sports Reviews

Name: Net World Sports
Rating: 2.99

3.0 Rating 410 Reviews

50 %

of reviewers recommend Net World Sports

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Metrics

3.0

Based on 410 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Net World Sports 1 star review on 17th July 2024

Anonymous

Net World Sports 1 star review on 16th July 2024

Heather

Net World Sports 1 star review on 20th April 2024

BENJAMIN EVERETT SPERRY

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a goal for my son which arrived very quickly. Product is great quality - very impressed!”

Helpful Report

Posted 4 years ago

“Used this company a few times now, always really friendly staff, products have always been great and delivery is quick.”

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Posted 4 years ago

“Fantastic customer service - order arrived in NZ quickly, and the goals were exactly what we were after... we had an issue with one of the frames, and customer service immediately dispatched a replacement at no cost. Cheers guys!!”

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Posted 4 years ago

“horrible customer service. CHarged me 50 extra dollars for shipping”

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Posted 5 years ago

“Misleading business practices. Products ordered through an Australian website then incurred import duties. NWS responded by saying this was disclosed in the t&c’s which aren’t available to you until after you place the order. Australian contact details for the company On the website appear to be just dummy details. Do not deal with them.”

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Posted 5 years ago

“Really happy with the service. Had a few questions about the goal and they were answered quickly. Goal arrived next day. Thanks!!”

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Posted 5 years ago

“My message to NWS: Hi I made an order through you and am dissatisfied. Speaking with the named representative on Monday I arranged for two goals to be shipped next day service. On Tuesday I cross-referenced with your courier (Hermes) who advised they hadn't event received the goals yet. They didn't arrive till Thursday and if I had known you were sending standard delivery I would have not made the order. Please can you confirm that the goals were sent next-day or what went wrong? I contacted your rep on Tuesday and was told - "I'll check it out and call you within 10 minutes" - that didnt happen On Weds I called twice and asked to speak to the same person but was asked to leave my number so they could call me back - the call back didnt happen.”

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Posted 5 years ago

“Unfortunately, I have to give a star to post this review. I would like to give zero stars. I ordered two large 7x21 soccer goals with wheels and paid for expeditied shipping. Partial shipment was received two weeks late. They refuse to refund my money for expedited shipping. I am wanting to return the boxes I did receive since it is now 4 months later and I still don’t have all the parts. UPS documents show that boxes are still being held in customs. UPS and FedEx have emailed me, the purchaser, because there was missing information on my packages and they were trying to get in touch with Net World Sports and they were unresponsive. In order to figure out what I was still missing, Net World asked that I open the boxes, read the directions, and figure out what parts I was still missing. I was unwilling to do that and wanted to return the boxes. They provided the labels but I was going to have to pay for shipping, hire someone to help me transport boxes to UPS, and rent a truck to transport everything. I am unable to lift boxes that contain parts for goals that are 7x21 and given the size of the boxes, the don’t fit into a standard car. Even though they broke their contract by not delivering by the day I paid for it to be delivered, their lack of response to UPS and FedEx which further delayed the delivery, they want to still hold me to the contract that they broke. The solution they offered me is the same - rent a truck, hire someone to help me, pay for shipping, and I would only be refunded 40% of my money. I filed a claim with my credit card company and Net World Sports provided fraudulent documents. These goals were for a soccer tournament for our community. I called prior to the purchase to make sure I would get them in time for the tournament. That was in May. It is now September and I still don’t have everything. I have to file a lawsuit to get my money back. It is a total nightmare and no matter how desperate you may be to purchase equipment from Net World Sports, don’t do it.”

Helpful Report

Posted 5 years ago

“I ordered goal posts for my sons birthday when he opened them they had sent 4 lots instead of 2. I rang to ask if I could return the extras they had sent and spoke to a very rude and arrogant individual called Josh. He said due to there return policy they would not provide a refund. This company is a scam they obviously double up on orders and then refuse to refund you. AVOID!!!!!!!”

Helpful Report

Posted 5 years ago

“I ordered a garden cricket set and a garden ball set. I accidentally listed a wrong delivery address but customer service was really helpful immediately corrected the problem. The quality was excellent and everything arrived on time.”

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Posted 5 years ago

“DO NOT ORDER! They offer next day delivery but it’s over 2 weeks and I haven’t received anything. They completely ignore any messages sent to their email or social media. Do not buy anything from this horrible company!”

Helpful Report

Posted 5 years ago

“I ordered a 16 X 7 FORZA MATCH SOCCER GOAL POST a month or so ago and it was one of the worst purchases I have ever made. The shipping processes and the order it self was completely smooth. However, the product is ABSOLUTE GARBAGE! I figured I would spend a lot of money on a HIGH QUALITY net, but once it arrived to me it was anything but. The instructions were clear and the assembling was relatively quick and painless. The issue is the goal frame it self...IT IS HORRIBLE! The frame is incredibly flimsy in general, the crossbar sags down and there is nothing you can do to fix it. The entire thing is always bent and tilting toward one side, you never can get it to sit and look like a normal goal no matter HOW hard you try to get it to. It is not sturdy... WHATSOEVER. The worst part are the skinny supporting posts that connect the crossbar to the back bottom corners the frame. BOTH of these supporting posts CRACKED after ONE hard shot to each of them. Literally the first shot that hit that part of the frame COMPLETELY BUSTED that portion of it...ON BOTH SUPPORTING POSTS. So I know it was not just a bad piece, all of the goals must be like this. I had to duck tape the cracked parts immediately to keep the whole net function-able. All of this would be something you would expect out of a goal that costs $100 or less. BUT I paid almost $300 with shipping included. DO NOT buy from this company, their products are trash and are NOT worth what you pay. They are outright stealing your money. I knew I wasn't getting a metal goal, but you would expect for $290 that the frame would be sturdy enough to handle more than ONE shot! The net itself is actually very good quality but it means nothing when you are primarily paying for the frame itself. Extremely disappointing!”

Helpful Report

Posted 5 years ago

“Ordered a product that cost 150 CAD, with a $39.99 charge. Arrived at post office with a 148 CAD COD charge. This isn't customs as the item shipped from burlington, Ontario, Canada. contacted customer service and was given runaround. They never responded to my emails. These guys are scam artists. Don't buy, they wouldn't even get 1 star. The package also came as big balled up mess with a bunch of plastic and tape wrapped around it. Quite the professional company I must say.”

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Posted 5 years ago

“They said quick delivery, with a date 'no later than June 7". Well it's June 8 and I need them for tomorrow. Now I fear what the delivery charges will be after reading the reviews.”

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Posted 5 years ago

“Should have done better research on this company. Don’t trust the delivery cost for international orders, as they claim the cost to be custom charges but it’s the second courier cost to deliver to your destination from the border.”

Helpful Report

Posted 5 years ago

“May 11, 2019 I purchased 2 ALU60 Soccer Goals. Order was placed over the phone. The customer service Person who took the order entered the wrong address for shipping (which wasn't discovered until May 15, 2019) when the order got to my home town in Texas. This Order was shipped from Wrexham England. I should have had 7 boxes instead I only received 6. May 16,2019 I went to install the 2 soccer goals thinking that my order was complete. Instead I discovered that I only had enough hardware to install 1 Goal. When I called the company they showed that the other box had been shipped to Korea. When I arrived back at the office I discovered the missing box that evening (5/16/2019). Again on 5/18/19 I attempted to assemble the second Goal. However, I discovered that the box containing the hardware is missing 1 part. Which again prevented my from setting up the second Goal the SECOND time!!! Today I called and informed the company of my dilemma. They said they will send me the missing piece (WHICH WON'T GET TO ME UNTIL THE END OF THE WEEK!!!!). I does NOT pay to spend extra $$$$ to Expidite your order, especially when part of it is shipped Half way around the world from your location. Then when it finally does get to you it is an incomplete package. As of Right now I would NOT recommend this Company for ANY of it's products or services.”

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Posted 5 years ago

“Do not order from this company - I paid extra for next day delivery and 4 days later still not received the rebound net. The customer service is atrocious. DO NOT ORDER FROM THEM!!!!!!”

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Posted 5 years ago

“Their products are actually pretty good but the logistics and delivery are terrible. Postage costs are high which I can live with if the products actually arrive! Still waiting for my next day delivery 4 days later and they have no idea where it is or which of the items I have ordered they have dispatched. Shambles.”

Helpful Report

Posted 5 years ago

“Ordered a Baseball net. Read on their website the following: We keep our product prices as low as possible, unfortunately this means we can’t offer free delivery. Although thanks to the extensive range of couriers we use we’re able to provide a fantastic selection of delivery options at extremely competitive rates. Our delivery charges are based on the weight of the products you buy, so will vary from product to product. The full range of delivery options and costs are clearly displayed in your shopping basket before you checkout, so there’ll be no nasty surprises once you’ve confirmed your order. Well I received a nasty surprise. $20 COD. If I would have known I would have bought from others who were cheaper. Then they gave me this lame excuse: "Unfortunately as we ship from the UK, it is stated on our website that these charges can be incurred, however as they don't come from us, we can't guarantee whether these will be applied on all orders." AVOID this company as they enjoy giving you nasty surprises....”

Helpful Report

Posted 5 years ago

“Customer service are liars. They say they are going to do something then don’t. Mainly to do with booking deliveries and communicating with customers. Both of which they fail miserably at. Good luck with getting a refund too. My current problem is I need to be able to refuse the parcel to get a refund but the parcel is never delivered. What am I supposed to do? My advise is go to the high street and buy from there or Amazon.”

Helpful Report

Posted 5 years ago

Net World Sports is rated 3.0 based on 410 reviews