New Vehicle Parts Reviews

Name: New Vehicle Parts
Address: Unit 4 Alpha CourtCapitol Park,Thorne,, Doncaster
Rating: 4.38

4.4 Rating 1,970 Reviews

84 %

of reviewers recommend New Vehicle Parts

Company Reviews

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Metrics

4.4

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01405 810 876

Email:

newvehicleparts@gmail.com

Location:

Unit 4 Alpha CourtCapitol Park,Thorne,
Doncaster
DN8 5TZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very very good”

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Posted 9 years ago

“Good quality parts at excellent prices , will use again.”

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Posted 9 years ago

“Reliable and quick service. First time user but will be using again. Very, very good.”

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Posted 9 years ago

“When placing the order the payment wouldn't go through and no confirmation email was received so i tried again the following day and it worked and i got a confirmation email. I waited patiently for 3 days (the website promoted next day delivery although i later found out this wasn't guaranteed) i decided to check my bank account to make sure payment had been taken, and it had but 3 times and i still hadn't received the product and i was going away for the weekend so really needed the product (wing mirror) urgently for safety driving. I emailed customer service and i did get a quick response from my email but this was only to tell me that even though i had a confirmation email my order hadn't gone through! it took me numerous emails back and forward to get an answer as the person who was replying to me responded with very short, only a few word emails, and no explanation whatsoever as to why my order hadn't gone through despite me paying 3 times and receiving a confirmation! She/he eventually agreed to send me the product out but it was over a week later from my first order date that i received it. The product is perfectly fine but the customer service wasn't. And if you need something quick i'd go else where as they will not guarantee next day delivery as "it depends on how busy we are". If you don't mind waiting then go for it as prices are cheap, but if your payment doesn't go through first time check your account as you might be charged but may not receive anything.”

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Posted 9 years ago

Dear Sarah, Thank you for your review and bringing this to our attention and please accept our apologies , we have had a few issues with the site on the orders side, since we we're forced to upgrading one of the payment gateways, since then we have had one or two teething problems with orders not processing correctly, or taking payments more than once, we are aware of it and working to resolve this with the payment gateway provider, if this happens which is very rare, we've refunded the payments straight back to the customer and process the order within 24 - 48 hours. We are now going to look at your case to find out who dealt with this, and why it took so long to deliver the parts to you, this is not the way we usually conduct our services. Thank you once again for your review, and we'll act upon this, to make sure this doesn't happen again. Regards New Vehicle Parts.

Posted 9 years ago

“Arrived with-in 3 days. Does what it say's on the box. Saved me a shed load of money compared to my dealer. So well satisfied”

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Posted 9 years ago

“Thanks for your prompt delivery of my order. .. it came when you expected to and I am a happy bunny. .. Once again thank you. .”

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Posted 9 years ago

“Ordered a new light on a Sunday and the part arrived 2 days later on the Tuesday.”

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Posted 9 years ago

“Good service”

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Posted 9 years ago

“Thanks very good job done.”

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Posted 9 years ago

“Came next day and great quality.”

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Posted 9 years ago

“Quick, Excellent service. I ordered the wrong part, so ordered the next part and when the driver came the next day he took the old part and left me with the new part which was excellent. Only thing I would recommended is an email letting you know if the item is dispatched or a text message with delivery date. Overall excellent service would recommend, got the first item after 24 hours and second one 24 hours after ordering. Will definitely be ordering again.”

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Posted 9 years ago

“I am still waiting for the part. You did your pert well from what I could see, although I did have to ask for a tracking number. APC left a message CARDED which I did not understand and so I called to ask them what it meant. They left a card at the wrong house and will now deliver on Tuesday morning using my telephone number if they have problems again. In this village this commonly occurs because we do not have street names (just house names) and satnavs go to the wrong places. The post office always know house names to deliver to but delivery vans never know them.”

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Posted 9 years ago

“Very good price for quality parts and very fast delivery”

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Posted 9 years ago

“No email confirmation of dispatch on items, however when requested service was prompt and accurate”

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Posted 9 years ago

“Quick and easy and affordable”

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Posted 9 years ago

“Excellent service; part I ordered arrived in 2 working days and was delivered without fuss.”

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Posted 9 years ago

“Very pleased with parts, packaging and prompt despatch. Was concerned over no contact or despatch info, this is only obvious area for improvement. would recommend to all other than those of a nervous disposition. Thanks”

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Posted 9 years ago

Thank you for the review, and happy you are very pleased. We appear to have a slight glitch on some occasions some customers aren't getting to the thanks you page, after the payment is processed which triggers the confirmation email, everything else is working fine the orders are coming in for processing, then get dispatched on time. Our technical department are looking it to this, hopefully it will be resolved soon. If anyone experiences this, we would ask to do the following: orders before 5pm (next day delivery) if your order isn't with you the next day before 4pm Mon - Fri call us so we can give you an update. orders after 5pm & weekends (48 delivery) please allow 2 days for delivery up to 4pm then call us so we can give you an update. Regards New Vehicle Parts

Posted 9 years ago

“Quick, efficient, and good value. Who needs anymore than that!”

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Posted 9 years ago

“A very quick delivery achieved only one day after the item was purchased.”

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Posted 9 years ago

“will use again very good fast service”

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Posted 9 years ago

New Vehicle Parts is rated 4.4 based on 1,970 reviews