NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 18,036 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 18,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love your dresses I bough 2 2 try them,”

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Posted 6 months ago

“What a nightmare! Despite living in Canada, I ordered a dress for my daughter's prom from New York Dress. Initially, the color didn't match the picture, so I requested a return, which was handled promptly, resulting in a store credit. However, when we tried to use the credit for another dress, the desired size and color were out of stock. After receiving a notification that the dress was available again, I promptly placed an order, only to be informed days later that it was unavailable, resulting in another store credit. I requested a refund my intention being to buy it on another website.The customer service representative I spoke with was unpleasant and unprofessional, insisting it was store policy. Despite my insistence that their confirmation email implied availability, it took multiple calls and exchanges for them to agree to escalate the issue to a manager. Meanwhile, the dress became available again on their website , so I ordered it once more. To my dismay, it arrived stained and wrinkled, far from brand new. Despite sending pictures as requested, there was no follow-up until I called again. The representative offered a refund or the option to repurchase the dress, but there were no apologies or attempts to compensate for the inconvenience, including the extra shipping and customs costs incurred due to their mistakes. It's not just about the additional expenses; it's about losing trust in New York Dress to provide the perfect dress for my daughter, who has worked hard as an excellent student. Now, I have to disappoint her by telling her she won't have the dress she envisioned. And I get to enccured all the extra cost of shipping and customs for nothing. So frustrated”

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Posted 6 months ago

We are so sorry to hear you did not have a good experience with us. Customer service is our top priority and we strive to make sure each and every customer is valued and enjoys their shopping experience with us. Upon looking at the history of your order it looks like you exchanged your order and unfortunately the new dress you chose was sold out. We are working diligently to update our website to the designer's current stock. However, stock is subject to change especially if a style is very popular. It looks like our customer service department provided a full refund on your last order. We are so sorry for the inconvenience this has caused you and we have every intention of making it right. We hope the full refund for the dress helps.

Posted 5 months ago

“Na”

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Posted 6 months ago

“Hard to determine the right sizing”

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Posted 6 months ago

“I found my dream dress! Jennifer helped me pick out dresses that flatter my body and chose colors that popped on my skin tone. Thank you!”

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Posted 6 months ago

“Hjjkh”

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Posted 6 months ago

“Thank you”

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Posted 6 months ago

“.”

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Posted 6 months ago

“I”

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Posted 6 months ago

“Nice dress”

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Posted 6 months ago

“Good”

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Posted 6 months ago

“In looovveeee with this dress”

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Posted 6 months ago

“Very amazing service! Loved itttt”

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Posted 6 months ago

“thank you”

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Posted 6 months ago

“Good”

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Posted 6 months ago

“N”

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Posted 6 months ago

“made me write a review”

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Posted 6 months ago

“N/a”

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Posted 6 months ago

“love your dresses”

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Posted 6 months ago

“Excelente”

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Posted 6 months ago

NewYorkDress is rated 4.3 based on 18,036 reviews