NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 19,675 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 19,675 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the 2 day shipping and it did not happened. They emailed me that it will be ship in 5 business day. What was the point of the option 2 days shipping and charge me for 2 days shipping.”

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Posted 2 months ago

We're so sorry to hear your order did not ship out within the 2 day shipping period. Please contact our team at info@newyorkdress.com so that they can provide a solution.

Posted 2 months ago

“The Dress J869 La Divine is gorgeous. But the glitter and sequin appliqués in the fabric come off everywhere. Even on my face and arms. My bedroom was full of glitter after I tried it on. That should be specified on the website. My event is in two weeks; that is the only reason I am not returning the dress. But I am concerned about this glitter coming off at the event.”

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Posted 2 months ago

“I need great and fast attention!”

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Posted 2 months ago

“Muy nais calidad”

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Posted 2 months ago

“The qyality is bad”

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Posted 2 months ago

“Dress is beautiful but the size was way off from the measurements online for a size medium. Won’t be purchasing from this site again. If it’s on sale you can’t return so when the sizes are off that’s a huge issue.”

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Posted 2 months ago

“Accidentally charged my credit card”

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Posted 2 months ago

“too hig not good quality”

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Posted 2 months ago

“I ordered a dress on Jan. 11 and till date, I didn’t receive it and nobody is answering my concerns through email in a professional manner. When I am going to receive my dress I don’t know. In the website it’s written within 14 days but now it’s over a month and I didn’t get my dress nor a decent feedback.”

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Posted 2 months ago

We are so sorry to hear your order has been delayed. It looks like our team is working to get you your order on time as they have upgraded the shipping.

Posted 2 months ago

“I asked you to hold this dress for me until I call you and ask you to release it. You did not do that. You shipped it anyway without my authority. Kathleen McAndrews”

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Posted 2 months ago

We're so sorry to hear that we were unable to fullfill your request. Please contact our customer service team to info@newyorkdress.com if you need any assistance with this order.

Posted 2 months ago

“Terrible quality. Hens don’t lay right. Boning visible through fabric.”

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Posted 2 months ago

“I just received my dresss with many stain on it. I am disappointed because I have a occasion to attend on Friday.”

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Posted 2 months ago

We truly apologize for the inconvenience. It looks like you are currently in contact with our customer service team to rectify this.

Posted 2 months ago

“Horrible return policy on expensive dresses - you should be ashamed”

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Posted 2 months ago

We're so sorry to hear that you did not have a good experience with us. Our return policy is listed in multiple locations on our website before checking out.

Posted 2 months ago

“??”

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Posted 2 months ago

“Just received my dress and Ian not happy. Poor quality and too shoet”

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Posted 2 months ago

We're so sorry to hear the dress was not up to standards. It looks like you spoke to our customer service team and they were able to assist you!

Posted 2 months ago

“My granddaughter still has not said she has received this dress so I will continue to list very poor until the dress is in her hands”

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Posted 2 months ago

“You sent the wrong dress!”

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Posted 2 months ago

We're so sorry for the inconvenience! It looks like your in touch with our customer service team to rectify this.

Posted 2 months ago

“.”

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Posted 2 months ago

“My granddaughter gets it I will let you know”

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Posted 2 months ago

“Not shipped”

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Posted 2 months ago

NewYorkDress is rated 4.3 based on 19,675 reviews