NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 18,049 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 18,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEAUTIFUL! This was my senior prom dress and I got so many compliments! The only reason I don’t give it a 5/5 is because one of the loop holes for the corset tying broke :/. Other than that I have no complaints nor regrets! Thank you!”

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Posted 7 months ago

“yes love so much”

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Posted 7 months ago

“No discount codes”

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Posted 7 months ago

“hopefully comes on tkme”

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Posted 7 months ago

“Hdhdhdhd”

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Posted 7 months ago

“Shipped quickly”

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Posted 7 months ago

“I hope to receive my order as soon as possible”

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Posted 7 months ago

“beautiful dresses”

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Posted 7 months ago

“Great job”

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Posted 7 months ago

“This is a long review, but worth the read. The staff here are amazing!!! I called this store (I'm in a different state) trying to locate a specific prom dress in a specific size for my daughter. No other store went to the length of effort the woman on the phone did at this store...(boutiques and bridal shops we went to or called simply said they didn't have it in stock in the size we needed and couldn't order it because it was out of stock on the designer's website). The woman at this store offered to call the designer anyway, and unbelievably, they said they had 1 dress left in the size we needed..."1"!!! This woman then asked them to physically locate the dress for me (which took some time). I've had it happen in the past where the inventory was off, and the store sends an email saying, "sorry, we don't have it, after all". She was on the phone multiple times with the designer/their warehouse and me too, keeping me updated. The whole process took almost 3 hours, from the first phone call to the last. I was ultimately able to get the dress my daughter wanted for prom, all because the employee at this store went the extra mile for a customer on the phone! THAT is customer service!!! And then, there was even an unexpected perk to purchasing the dress at this store...she mentioned that if we wanted to return it (which we didn't), that we could receive store credit - really(?) - wow! Every other prom dress shop or bridal store that we went to or called had an "all sales final" policy. I wish this store had one in my state, or somewhere close enough for me to shop at - they've got the "customer service" thing right! Thank you NEWYORKDRESS!”

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Posted 7 months ago

“Love the quality of your dresses”

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Posted 7 months ago

“They have very fast shipping!”

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Posted 7 months ago

“Thank you”

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Posted 7 months ago

“thank you”

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Posted 7 months ago

“I placed the order easily and now I will be waiting to see if I will get the product the time that states are in my order”

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Posted 7 months ago

“good”

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Posted 7 months ago

“great”

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Posted 7 months ago

“Everything ok!”

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Posted 7 months ago

“Looking for lavender nice selection thank you”

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Posted 7 months ago

“Satisfied”

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Posted 7 months ago

NewYorkDress is rated 4.3 based on 18,049 reviews