NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 19,665 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 19,665 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Packaged horribly; visibly worn or tried on”

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Posted 18 hours ago

“akslslkskdoskskzkzkozz”

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Posted 2 days ago

“Paid for 1 day ups overnight shipping and it kept getting delayed.”

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Posted 4 days ago

“Please advise when my package with UPS label number 1Z27AR200395489491 will be provided to UPS. Label was created since March 28th….????”

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Posted 1 week ago

Hi Hilda, All orders ship within 5-7 business days once placed. Please note we also need 1 full business day to process an order. It looks like your order has been delivered as of April 9th.

Posted 5 days ago

“The dress is clearly a store sample and has been worn multiple times. The stitches are opening in a few places, threads have been pulled out from other places (non stitch areas, so effectively a whole panel has a lose thread. Moreover, I can see the underarm, the neckline areas worn out with sweat marks. For a dress almost $1000 this is very upsetting because it has made me lose a little faith in NYD and all you guys provide is just store credit for returns.”

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Posted 1 week ago

Hi Shubhi, We're truly sorry to hear about your experience with the dress. It's disappointing to learn that it did not meet your expectations, especially for such a significant investment. Your feedback is invaluable, and we take your concerns seriously. We understand how important quality is. It looks like you spoke to our customer service team and they were able to provide you a better solution

Posted 5 days ago

“The box arrived open and damaged, and the dress has a large tag on the 'wear' side of the dress. I don't understand how I am supposed to cut it off without damaging the dress. Please advise. Thank you. Lorraine Kirkpatrick”

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Posted 1 week ago

Hi Lorraine, We’re really sorry to hear about the condition of your package and the issue with the tag on the dress. Your satisfaction is important to us, and we want to help. Please reach out to our customer service team for guidance on how to safely remove the tag without damaging the dress. Thank you for bringing this to our attention!

Posted 5 days ago

“I don't want to download an app to track my package”

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Posted 2 weeks ago

“I need a smaller size !”

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Posted 2 weeks ago

“S”

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Posted 3 weeks ago

“It's been 2 weeks and order hasn't shipped out yet”

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Posted 4 weeks ago

“Y”

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Posted 4 weeks ago

“Material looks cheap Size not accurate Definitely different than the picture”

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Posted 1 month ago

“Don’t like it”

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Posted 1 month ago

“Na”

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Posted 1 month ago

“Size to small”

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Posted 1 month ago

“The dress looks nice and close enough to the pictures, but it is EXTREMELY long and I am not about to spend another $100 or so to have it tailored. I will return”

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Posted 1 month ago

“Very cheap. Thin. Sequins falling off”

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Posted 1 month ago

“The feathers don't look full like the pictures”

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Posted 2 months ago

“Waiting to hear if you received the return”

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Posted 2 months ago

“Doesn't look exactly like the photo”

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Posted 2 months ago

NewYorkDress is rated 4.3 based on 19,665 reviews