Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,715 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 24,715 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've already sent you feedback re lack of shuttle bus at long term car park, I did this on 24th Feb. and as yet, have heard nothing back. In summary, my wife and I requested a shuttle bus just after 8am on 13th Feb. We were told "sorry, it stopped at 8am". How can you justify charging £94.99 to park for two weeks and provide no shuttle bus? My wife and I are both 66 and have good health and mobility, so were able to get to the terminal building unassisted. God knows what we would have done if: 1. Our mobility was not good. 2. We were a family with young children and multiple bags of luggage. 3. The weather was bad. This needs to be addressed, otherwise I won't be using the long term car park again. Yours sincerely, Patrick Sheehy (an unhappy customer who has used the long term car park several times in the past).”

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(Long Stay) - Posted 2 years ago

“car parking not upto previous standards of park and ride - on arriving the car parks closest to the terminal were empty but closed! so parked some distance away with inclement wintry weather”

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(Long Stay) - Posted 2 years ago

“No loyalty reward for regular users, and especially during peak period of the year when you offer no discount at all (summer mainly)”

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(Short Stay 1) - Posted 2 years ago

“Quite happy with the check in and security checks. However, we did pay the extra for our stay in the Aspire lounge. Honestly, don't bother, the food is very basic and quite tastless.”

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(Premium Meet And Greet) - Posted 2 years ago

“Advantage on time wad negated ss the que at 5am was huge I won't use again”

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(Premium Meet And Greet) - Posted 2 years ago

“There were no buses to the car park either on arrival early in the morning or in return mid morning”

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(Long Stay) - Posted 2 years ago

“Car parking is usually great at Newcastle, close by and well organised but i was very angry when i pressed the 'help' button that the arrogant geordie that responded just shouted at me. I suggest you sack him”

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(Short Stay 1) - Posted 2 years ago

“Arrived at Airport on a Friday afternoon with heavy rain. Very busy, barrier not giving out tickets and NO COURTESY BUS running hence had to walk to Airport building with cases in the rain. Cases soaked by the time we got there as my wife has difficulty walking and our clothes in the cases were damp on arrival at hotel in Tenerife. Had to go looking for bus on our return at 3am 10 days later so overall very disappointed with the whole experience.”

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(Long Stay) - Posted 2 years ago

“Getting very expensive to park - Drop off is a total rip off.”

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(Long Stay) - Posted 2 years ago

“Should be a great regional airport but fails on so many levels. From ridiculously overpriced parking (drop off to long stay), a baggage belt that always breaks down under load and has done for many years, grubby departure area, gloomy pier to/from gates and and grossly overpriced food and drinks. Lack of routes also lets the airport down with Jet2 dominating and thus charging over inflated prices to most popular destinations. I often feel ashamed of my local airport when arriving on an inbound flight. There are positives such as great security and immigration areas (efficient and polite staff), and a smart duty free area. First impressions at an airport are vital for our region as a whole. The management need to take a ride up the road to Edinburgh airport to get up to date with how an airport should be run.”

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(Long Stay) - Posted 2 years ago

“Tried to charge me twice!”

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(Short Stay 1) - Posted 2 years ago

“Airport meet and greet was excellent. Newcastle Airport was disgraceful when we returned, litter down every corridor,food trodden into carpets looked as tho been ghere weeks,toilets filthy where are the cleaners....”

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(Premium Meet And Greet) - Posted 2 years ago

“I normally use newcastle airport once a month and find when heading through airport on outward journey everything is good check in /security bars and snack bars but everytime on return the security is terrible and slow e machines never work ( for myself ) and staff are not helpfull when told about problem eventually when you get to collect cases waiting time is terrible not good enough”

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(Short Stay 1) - Posted 2 years ago

“Everything was very smooth for our recent trip except after our return flight landed at Newcastle airport, I went to the meet and greet to collect my car and it wasn't there, I had a 40 min wait at 2.30am which I could have done without after returning from Cyprus. I don't believe that I got the service I paid for.”

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(Premium Meet And Greet) - Posted 2 years ago

“Disgustingly expensive - £125 for 13 days. Nothing wrong with the service, just that the pricing strategy is pure greed, and I'm sure you could make a decent profit margin without absolutely fleecing the general public.”

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(Short Stay 2) - Posted 2 years ago

“Very expensive, spent ages trying to find a space.”

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(Long Stay) - Posted 2 years ago

“The airport car park was so busy we couldn’t find a space. Cars were parked/abandoned all over the place and the drive through roads were obscured at times. Took us 30mina to park and cost just under £200 which is by far the most expensive I’ve paid for airport parking.”

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(Long Stay) - Posted 2 years ago

“We paid almost £150 to use the premium fast track car park booked well in advance but when we arrived, there were no available spaces and no-one available to ask. I tried ringing the car parking helpline only to be told by recorded message that it wasn't available on a Sunday. We ended up just leaving the car in an available gap that I wasn't convinced was a proper space. Extremely poor service given the cost.”

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(Premium Fast Track) - Posted 2 years ago

“No bus to pickup or drop offs. Only run certain times of the day. Expensive usual cons with airport parking.”

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(Long Stay) - Posted 2 years ago

“No bus service from car park to airport in either direction”

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(Long Stay) - Posted 2 years ago

Newcastle Airport is rated 4.6 based on 24,715 reviews