Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,718 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 24,718 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You don’t do anything, you charge exorbitant prices to use a piece of land without any rewards for regular customers.”

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Posted 7 years ago

“when i returned to the airport and entered my ticket to depart the machine tried to charge me £90. I had to open my car door in the snow and speak to someone on the intercom to resolve this problem, how many people would panic and just pay this charge”

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Posted 7 years ago

“The parking has drastically gone down hill over the past 18 months. We have used the on site parking for years but in future won't even consider it usually we have parked just down from the office but the last few times have been forced to park further away near the perimeter where we saw cars with their windows boarded up as if they had been broken into which concerns us that the car park isn't secure like advertised. The car park we usually use has been closed off and is empty since last year which doesn't make sense.”

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Posted 7 years ago

“As a European traveller flying from all the major UK airports I find it difficult to locate my car in the absence of numbered parking bays. I cannot understand why the parking bays are not numbered as they are at Eastmidland,Birmingham and Heathrow airport.”

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Posted 7 years ago

“Upgraded from long stay to short stay car park before flying. On return my car registration never registered at the barrier and a cost of £180 displayed with the ticket issued. The operator took what felt like an eternity to answer the call, the weather was terrible and after a long flight with 2 small children I wanted to be on the road as quickly as possible. Eventually I was let through the barrier, the process may have only taken 10 mins but for the reasons stated above, I would expect a better service.”

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Posted 7 years ago

“On returning from Tenerife on 03 March 2018 when exiting the short stay car park the machine at the barrier did not recognise the parking ticket and asked for payment. I had booked and paid for the short stay car park on line and had been given a reference number. Over the intercom I explained this to the attendant and after confirming my identity he raised the barrier. This has happened to me previously when exiting from the long stay car park and although it was a minor problem it is irritating”

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Posted 7 years ago

“Prepaid for ticket but was stopped at the barriers and told I had to pay. Got it solved eventually but as a frequent user this happens too many times.”

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Posted 7 years ago

“I pre booked my parking space for my recent flight over the internet, I followed the step by step guide, when I finalised this and paid via card, I got a print off showing my car details and payment date including reg number, it told me to drive into short stay, press for a ticket for my stay, and when I depart to put ticket back in, which I done, however the barrier didn't open, I pressed the help bell to no answer, then I had to drive up to the main help bell, where I was told by a rude woman to drive back down and try my ticket a different way, still no barrier clearance, I then rang the bell again, and the rude woman answered, I told her again about my issue, (Why?), she then said you should have a reference number (Which I didn't) she said but you should, I said I have but i have a receipt, She said the receipt is no good, I said surely you can retrieve my details by this receipt, and reg? she said but you should have a reference number, I said for the third time I don't, she eventually typed my reg in, which confirmed I did indeed have a valid stay, and the barrier opened, not before she said rudely, YOU SHOULD HAVE A REFERENCE I WILL LET YOU THROUGH THIS TIME, this is not what you want to hear at 10:30pm after two long flights, you just want to be handled in a humane way. really disappointed. Liam Watson”

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Posted 7 years ago

“We had to park behind the office as the other bays were coned off? The surface in this carpark is uneven and old . It needs resurfacing not good.The Bus was parked upas every body had to drag there cases to the Terminal.We wondered why you emailed us about upgrading to the outside terminal park We think you knew about the closing of oO A Ps dragging cather ur custermersparks NOtA way to treat yo”

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Posted 7 years ago

“Great parking in short stay upgrade area, however this is the third time I have had a pantomime when trying to exit as the card has not opened the barrier?? Get it sorted newcastle airport!”

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Posted 7 years ago

“The ticket machine in the Medium stay car park was not working, so I searched for another machine in the car park, but when I could not find one I had to go to the office near the exit barriers, by which time I had exceeded the 15 mins free time and was charged £3.60 for my trouble! The woman on duty would not listen to my explanation and just kept repeating that I had exceeded my free time and would have to pay. When I offered her the cash she said she would only take cards, which I did not have, so she then decided that cash was acceptable! She obviously missed the customer care training session.”

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Posted 7 years ago

“When I made the telephone parking reservation I intended and believed that I had specified the Callerton Lane parking site so that I was surprised when I arrived there at just after 6:00 am Monday 29 January to find the office locked and in darkness and few if any cars in evidence. After a few minutes, an officer came forward and after checking his bookings diary and not finding a record of my reservation, directed me to the main long-stay car-park at the front of the airport. Driving the short distance I found a parking place quite near to Halt 1 and a pick-up vehicle soon arrived to convey me to the Terminal. I much prefer to use the pick-up service from the Callerton Lane park as in the past I have found the main long-stay park far too large and particularly when it is dark or when there is a fog, defining exactly where I have parked difficult, leading to wasting time on my return trying to relocate my vehicle. Obviously, such circumstances do not apply when using the excellent pick-up service offered by the officers operating from the controlled Callerton Lane car-parking site.”

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Posted 7 years ago

“the bus driver pulled away before we had stowed our cases and we hadn't sat down causing us to stumble forward, when i shouted for him to stop he said he didn't have time to do so which was totally the wrong attitude. luckily for him my wife and kids didn't hurt themselves, otherwise i would have slapped his big fat baldy head.”

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Posted 7 years ago

“Newcastle Airport PARKING review, not airport. We arrived back in the UK on Saturday 20th January at 8.30pm. We had parked in the medium term car park at a cost of £50.00. My husband went to collect the car while the remainder of the party - myself, our son, daughter-in-law and their 10-month old baby collected the luggage. The car was completely frozen solid which meant we were waiting outside for him longer than we would have liked. We got to the barrier and the machine would not accept the ticket. My husband had inadvertently gone into the short stay car park instead of the pick-up car park. We had made the same mistake and were waiting for him in the short stay car park. The attendant refused to raise the barrier. The baby was crying, the car was freezing cold and he made us turn around, go back to the ticket machine and pay £2.50. What has happened to common sense and compassion? We made an innocent mistake but the attendant refused to take a view on the situation and let us out. Considering we had already paid £50, we think this was petty and "jobsworth " of the attendant. The Thomson holiday went like clockwork, despite all the adverse weather in Austria. Newcastle Airport was fine. The parking left a bad taste. Gillian Stiller”

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Posted 7 years ago

“unable to go through barrier after holiday when my car registration was not recognised.”

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Posted 7 years ago

“Parked very close to Airport. Cheap on line price. But yet again when I put my ticket in, it was not recognised and it told me i owed much more. This was quickly resolved but was inconvenient.”

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Posted 7 years ago

“Had booked in for a valet whilst car was there for a week. On return it had not been carried out, water pipes were frozen. I asked why that stopped them hovering or cleaning the inside and that totally through them, no answer!!! Seems they take you car off site to do the valet, guess they forgot to mention that part.”

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Posted 7 years ago

“We experienced a very rude security guy who barked at us “I said this way” when trying to put our belongings in the tray. He grabbed the trays and pushed them along muttering rudely all the time about what we needed to do. He was bad tempered, looked like he hated his job and was downright rude.”

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Posted 7 years ago

“To expensive for a three day break £32”

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Posted 7 years ago

“Meet and greet should be just that but when we landed first of all one of the staff was trying to give me the keys to the wrong car and then we were told my car was parked along the fence at the back of the car park and handed my keys to go and get it ourselves! This is the second time we have had issues here last time when we returned the battery was flat when they tried to fetch the car, we had certainly not left anything onto do this!”

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Posted 7 years ago

Newcastle Airport is rated 4.6 based on 24,718 reviews