“Be honestly, it is very good store which you can purchase most of new products. but sometimes need wait 1-2 days for the new Kits delivery out.
The return and refund service are very good”
“Great prices on very popular products and super fast shipping! Honest E-cigarette Company, resolved all issues very quickly and I am satisfied with experience.
Excellent!!!”
“I am going to tell you about a recent experience with this company.
First of all let me say initially I thought they were quite helpful even though what they sent me was either missing parts or not in the colour I ordered. They responded and sorted the issue out.
Recently I bought 2 Voopoo products, the first I bought with a discount code they emailed me, the 2nd with another discount code they sent me after I bought the first one. I bought 1 as a present and paid for additional postage to get next day delivery.
The products turned up were in a rainbow casing, the wrong colour, far too girly for a man to use and it was even stranger as they dont even show the rainbow case ones on their website. As you do I contacted them explained the problem and the rush i was in as one was a present and I needed it for the weekend. They use DPD couriers, they do a service when they can deliver and collect at the same time, they refused to even acknowledge my suggestion, so i carried on asking and eventually they responded by sending me a return slip but refused to even answer my suggestion. Since then I thought the only way I could get the present on time was to actually purchase another one, i asked them for a discount code as the one they sent me I used for the 2nd purchase could no longer be used but i felt very strongly that I shouldn't pay more for a 3rd which would cost more than I paid for the first 2. I emailed countless times and did not even get a reply, nothing at all. Since then I have asked for a contact number to discuss the problem and of course no response and i have also asked for the directors email address so that I may email him/her and yet again no response. The company seem to have shut me out completely now, i have returned the wrong colour product and let's see how quickly they send the right one out.
My advise is only use the company if you are not in a hurry to get your item and if you are prepared to have a little aggravation, eventually you should get what you want, my fear is the busier they get the the less good customer service will be offered, its a shame as I was singing their praises at first and was recommending them to friends and family, not anymore.”
“Ordered a couple of items before being screwed over with the last one. Bought a topside duel which arrived with no squonk bottles. Contacted them to told that my mod doesn't come with squonk bottles even though it's a squonk device. After showing them pictures of it and their website, my emails are now being ignored. Terrible company that knows nothing about what they are selling and will try to get out of their own mistakes.”
“False advertisement. Didn't get what was specified on thier website and this was the only reason why i bought from them. Delivery was late and there were problems with it.”
“customer service is terrible, trying to communicate in pidgeon english is very trying, my emails were often ignored.
company used hermes parcels for deliveries, who left the parcel outside the front door!
they forgot to include 1 item in the parcel, refused to resend it!
i had to get paypal to intervene.
6 weeks later nord kit stopped working, returned kit for promised refund, all my emails now ignored! i have been ripped off, now left with no vape kit, no refund, & no postage refund!”
“Ordered twice from them 2 month apart. First item didn't arrive and was told after 2 weeks it was out of stock. Thought I'd give them another go 2 months later but exactly the same thing happened. Item was in stock on the website both times and then I had to chase when it didn't arrive!”
