Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service”

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Posted 6 years ago

“amazing customer services”

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Posted 6 years ago

“Fantastic quality products. And delivery being next day as standard is a real unique selling point.”

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Posted 6 years ago

“Asked a staff member to help for once and wished I had done it previously. Unlike some stores when its a gamble on who you pick I found all of the staff to be knowledgeable, friendly and helpful. Saved me lots of time mumbling to myself about not being able to find what I wanted.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“good service, especially with the annual charge for delivery for as many delivery as possible”

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Posted 6 years ago

“Always fast friendly service - lovely products.”

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Posted 6 years ago

“amazing delivery and returns service, excellent quality of own brand products and great choice of other brands love it”

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Posted 6 years ago

“Next is my favorite shop. They are very hands on to deal with problems promptly, excellent costumer service. They sell very fashionable goods, good quality items. Always a pleasure to shop there.”

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Posted 6 years ago

“Good value and a great website. Quick delivery and great quality”

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Posted 6 years ago

“I order multiple items from this shop, mostly online, delivery and returns service is excellent.”

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Posted 6 years ago

“saved me money”

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Posted 6 years ago

“Last time to buying any thing from there very bad quality and clothes like been used before like Packed again after returning”

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Posted 6 years ago

“Amazing products with good quality , speedy delivery and frequently updated delivery status.”

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Posted 6 years ago

“I ordered item online. it was supposed to be delivered to the store for collection. I was not informed that the order is arrived in the store. Item was returned back as uncollected. I was not informed that the item is waiting in the store and it will be returned. When I contacted Next, they were not helpful. They told me I have to reorder the item. I have been waiting for my order for 1 month Very disappointing.”

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Posted 6 years ago

“You closed my local store in Dumfries therefore as far as I am concerned you don’t deserve my custom”

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Posted 6 years ago

“Great service, good quality at a very reasonable price.”

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Posted 6 years ago

“Really good clothes at great prices.”

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Posted 6 years ago

“Super service very quick and really easy to return goods if you change your mind”

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Posted 6 years ago

“I'm happy so far I have no problems with them. They look tough”

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Posted 6 years ago

Next is rated 3.5 based on 1,300 reviews