Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,286 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,286 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant service and really fast delivery”

Helpful Report

Posted 2 years ago

“Ordered Adidas white trainers in size 42, delivered was Skechers red trainers in 36. Alvin, to whom I spoke on the helpline, said it wasn’t possible to reorder. Is it possible Next was fully aware these items were not in stock but chose to send something in the wrong make, colour and size in order not to admit this?”

Helpful Report

Posted 2 years ago

“I have twice ordered to pick up in store. Several years ago it never did arrive. This year I ordered two items to pick up at Gateshead Metrocentre. On August 26 I received a message to say I could collect. 15 miles late I tried to collect only to be told only one item had arrived. As it was for a gift I took a refund. I shopped for a short time and received another message from you to say arriving in 2 days but I had a refund so when no further message came I presumed sorted. Today however-September 8-I have received another message to say it’s here!”

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Posted 2 years ago

“Very poor Next online description for shopping. Was trying to order a extra deep fitted sheet but just didn’t say the actual measurements even when trying to put in the basket. I rang next customer service and even the lady couldn’t find measurements. She told me to buy and if it doesn’t fit then keep recite and give back. Before clicking pay in the basket Wanted to check if right colour ect… but again unfortunately no description to double check. Next please see to whom is writing your online descriptions make sure everything is more clear.”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

“I had £3,-£4-thousand pounds worth of stuff picked up by Hermes it all left heat backed but totally dsapeared I blew my top they agreed to give me £2,000 good will gesture. My backside they stole all my stuff I think they were re sold all the refunds that they say they have paid back canot be found or accounted for I won’t hesitate to blow the whistle customer service ok complaints team a total sham wrote to rip of Britain and watch dog the delivery drivers Evie are so bad a little bold headed guy awful peoples skills all the money Simon wolfs on ceo gets and the higher ranked pay their wages and keep them in a job dispicable shop all together and lying thieves.”

Helpful Report

Posted 2 years ago

“First time ordering online went to check out put first voucher code in great, second website crashed. Tried to chat was to busy”

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Posted 2 years ago

“Have several Next sofas but one Gosford Sofa in Velour Charcoal Grey is now a totally different colour at the back as it is from the front. Fading is not due to heat as the back of the sofa which is by a radiator is the original colour. The front of the sofa is now brown. Despite covering it in summer months and hardly using the sofa it now appears the £1150 for the furniture was not a good spend. Perhaps if you purchase this sofa and put it in a basement with no natural light it will stay one colour . Don’t waste your money. Not fit for purpose springs to mind. !!! Customer service were very helpful and polite but could not assist as it was out of warranty.”

Helpful Report

Posted 2 years ago

“10 July in Tandem centre Colliers wood Next store around 14:30pm I entered that store to buy some clothes for myself (important note is that i was with my wife and with my 2 kids on is 5 and the other is 2), I'm a once a month client (so kind of regular one) and today whem I went inside to search for specific clothes for a event so I could match with my 5year old son (we bought his clothes there last month) Whem I was looking for the fitting room I saw another customer asking one of the staff member where he could try and I ask the same, that staff member man age around 50 and 55 years old and collar skin was very rude saying when they have sales they don't open the fitting room. Otherwise they would have ques from boots (other side of the shopping centre, quite sure taht would be impossible but...) when I asked how can we buy the cloths if we can't trying them? He related very rude saying no clothes store is obliged to have fitting room and that when they have sales that is close. So my first question: is this policy from Next UK? When you have sales your fitting rooms are closed? Important not I'm was on the suits side and all clothes I was looking and wanted to try were not on sale. This gentleman kept saying to come other day during the week. When I said if I can't try I will not buy it and I left the clothes on tope of some angers in front of me. This staff member grabbed the cloths and came after me shouting " we're not Primark and you need to respect our clothes". If you have CCTV you will notice I put the clothes on top of other clothes on a hanger... he also says we needed to put everywhere it was... I don't need to put anything back, usually I do for respect of the people that works on those store I'm not British but would really like to see if I was British this staff member would have the same reaction and attitude, this was pure racism (I'm a white person and the staff member is a colour person) but this was pure racism/description... I start walking to go out of the sore, again with my wife and my 2 under age kids, and this staff member start to walk after us and kept saying they were not Primark and they don't need Primark clients. I have to say that the few times I went to Primark (not a regular customer on their store) I was always been treated with respect never tried their fitting room but the few time I went inside a Primark store they were always open. Really Horrible store and Horrible Staff member, i do believe that not everyone working there is the same, Serious believe this guy is Racist and has some issues against foreigners.”

Helpful Report

Posted 2 years ago

“Ordered 5 jumpers, 1 of which was Lacoste. When I opened it up, the Lacoste tags were there, but it was a next jumper. Once I sort out this return, if I shop in Next again, it will only be in-store.”

Helpful Report

Posted 2 years ago

“Appalling online delivery service! I ordered 3 in stock items 14/7 which for some reason were split into 3 packages and to date have not received items or full refund. Next use Evri/Hermes for deliveries and don't seem to grasp that parcels are continually going missing or are not delivered, when EVRI say they have been delivered to your door. Ive now chased my refund again and been told by Next that they are investigating the disappearance of items and sitting on my money while they are doing it. Evri are absolutely responsible for their services, but I'm giving Next a 1star for not addressing the issue with them direct and leaving me out of their mess!”

Helpful Report

Posted 2 years ago

“Bad service, Worse customer care! Used Click and Collect to ensure item in stock..Huge queues at self service click and collect would have been easier to have purchased in store as was in stock!!! Ordered same size dress but in different colour...Dress did not fit! Grrrrr!!! Total waste of my time and a totally unsatisfied customer!”

Helpful Report

Posted 2 years ago

“Ordered a day bed item item 115-560, paid extra £30 for assembly. Waited 6 weeks for delivery to find the assembly was not included. No refund or any information was sent. If I had known I would not have ordered. Refused receipt of “box of bits” and sent them away with it. Nice delivery guy, useless organising/customer service.”

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Posted 2 years ago

“Forever comfort leather sandal £44 Bone. Look nice for a few seconds, then quickly found that these were digging into my toes. Made of leather but lined with plastic. That indeed is the problem. Terribly uncomfortable. Don't buy these. Go elsewhere.”

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Posted 2 years ago

“I bought a beautiful white broderie top from next The cotton is so soft & it looks & fits amazing I’m going to have to buy another in a different colour! GG71”

Helpful Report

Posted 2 years ago

“Once again my experience with next has been outstanding from customer services picking up orders and returning items not suitable, I was really wanting an item and the male upstairs at brotherhood was so helpful and patient with me . Nothing is to much trouble for the guys at this store , it’s a pleasure being served , it was so busy on my visit but they were lovely lads ! Thankyou 😀👍”

Helpful Report

Posted 2 years ago

“I am delighted with my holiday suntop and play suit ordered from Next. Came separately but no problems. Good quality goods and value for money. Thank you.”

Helpful Report

Posted 2 years ago

“When buying an easy chair from NEXT I was assured it would be delivered to the room of choice. The legs would be fitted and all packaging taken away. This was affirmed by text and email on a number of occasions. None of this happened when the chair was delivered this morning,it was left in its packaging and I was told they weren't allowed to unpack and put legs on. I am an elderly widow and wouldn't have purchased the chair if this had been explained to me at time of purchase.”

Helpful Report

Posted 2 years ago

“Very impressed with the service I received from ordering my dining chairs to the delivery which was on time and the 2 delivery men were very polite and professional.”

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Posted 2 years ago

“I shop at this store, I am pleased with the quality of things and service”

Helpful Report

Posted 2 years ago

Next is rated 3.5 based on 1,286 reviews