Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Courteous staff in store. Product always good and excellent delivery service.”

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Posted 7 years ago

“Very friendly staff and extremely helpful she I was looking for shoes for children.”

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Posted 7 years ago

“Happy with the service, order arrived earlier than expected.”

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Posted 7 years ago

“I enjoy shopping with next there quality of clothes are amazing and wash good and last long. There shop online is easy and can be delivered to there shop which makes it easier to try there then decide if keeping or returning. The return service is good and customer service is always with a smile and good attitude.”

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Posted 7 years ago

“No hassle returns”

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Posted 7 years ago

“Great service fast delivery”

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Posted 7 years ago

“I could not find any trousers I liked after putting on a bit of weight but the girl that helped me directed me to a trouser with a nice cut and long leg and ordered it in especially for me”

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Posted 7 years ago

“Ordered two beautiful chairs online after testing them out in store. Took minutes to order, simple. Within a week the chairs were ready and we arranged delivery for the following week. I was able to pick a suitable day and 4 hour time slot. The day before I was given a 90 minute time slot and was able to track the van on its route. The two guys that delivered it were friendly and courteous. They delivered to the room of my choice, unpacked the chairs, fitted the feet and took the packaging with them! Excellent service and the chairs, well they're just amazing!”

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Posted 7 years ago

“I liked so many of their clothes that I was spoilt for choice - which is very unusual for me ! The shop assistant at the till was very friendly and helpful and looked up a faux mohair cardigan I'd seen online and showed me where it was in the store as I hadn't been to this particular Next before. She also showed me where the changing room was and after I'd tried on the cardigan in 2 colours (different from the one I'd liked online) she offered to order it for me or to come back the following week as they'd be getting some more in.”

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Posted 7 years ago

“Well set out with plenty of choice and sizes”

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Posted 7 years ago

“Very friendly and helpful staff”

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Posted 7 years ago

“Cheap and quick”

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Posted 7 years ago

“Next provide a fab shopping experience! Clothes are good value fashionable and a good fit. Ordering on line is a breeze with next day or store delivery provided.”

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Posted 7 years ago

“Fast delivery excellent choice very happy”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Great clothing at reasonable prices”

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Posted 7 years ago

“Simple to use app.”

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Posted 7 years ago

“Fantastic swift delivery, great range and great prices.”

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Posted 7 years ago

“You can do your shopping and your kids shopping from same store and and quality is always best”

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Posted 7 years ago

“The customer service was warm friendly and engaged in my purchase. The sales person remembered me when I went back a week later to collect my reserved item. Brilliant.”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews