Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and helpful staff”

Helpful Report

Posted 7 years ago

“Cheap and quick”

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Posted 7 years ago

“Next provide a fab shopping experience! Clothes are good value fashionable and a good fit. Ordering on line is a breeze with next day or store delivery provided.”

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Posted 7 years ago

“Fast delivery excellent choice very happy”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Great clothing at reasonable prices”

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Posted 7 years ago

“Simple to use app.”

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Posted 7 years ago

“Fantastic swift delivery, great range and great prices.”

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Posted 7 years ago

“You can do your shopping and your kids shopping from same store and and quality is always best”

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Posted 7 years ago

“The customer service was warm friendly and engaged in my purchase. The sales person remembered me when I went back a week later to collect my reserved item. Brilliant.”

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Posted 7 years ago

“I think all the clothes and jeans fit for me perfexly”

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Posted 7 years ago

“Very good sale items .. Colours/Sizes etc”

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Posted 7 years ago

“Good quality clothing and very helpful friendly staff @ silverburn Glasgow :)”

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Posted 7 years ago

“Very helpful staff in Edinburgh Straiton store”

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Posted 7 years ago

“Good quality products with helpful bits like the sizes of socks printed on them, extremely helpful with 4 boys! No cost to deliver to store unlike some other stores.”

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Posted 7 years ago

“Sold items to me in the sales but still held on to them until I was ready,then delivered on time without fuss”

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Posted 7 years ago

“Very fast delivery and good quality clothing. Free collection from store is excellent.”

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Posted 7 years ago

“They also kept me up to date with my order and text me when my order was dispatched and delivered”

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Posted 7 years ago

“Very Efficient”

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Posted 7 years ago

“Always a prompt and efficient service provided and good value”

Helpful Report

Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews