Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DIABOLICAL SERVICE. Ordered sofas in January, after 2 failed delivery's and no attempt to notify me on any occasion, they now tell me that sofas are not even made yet. Nearly SIX months from ordering and paying a deposit, and now to wait another 12 weeks for them to be made yet again. Get your act together. Vans are apparently loaded 2 days in advance of delivery, so PLENTY OF TIME to inform me not to expect delivery. NO REPLY TO MY EMAIL and NO RETURN PHONE CALL. ATROCIOUS - no star is the fitting review - but there is no option for that. I wish I had read the reviews first. I feel sorry for the call center staff as they can't have any job satisfaction dealing with VERY dissatisfied customers.”

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Posted 4 years ago

“Don't touch the next directory credit you miss one payment due to hard times and they start acting like loan sharks.”

Helpful Report

Posted 4 years ago

“Don't touch the next directory credit you miss one payment due to hard times and they act like loan sharks.”

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Posted 4 years ago

“Letter box flowers : due to lockdown I was forced to use delivery for anniversary at memorial bench. Arrived on time (that’s the reason for 1 star). On arrival they looked absolutely dismal, followed advise in the hope they would ‘pep up’ one day later still looked dreadful, fortunately recipient is long dead so can’t complain. If you want flowers for a living relative I suggest you buy £5 bunch from local corner shop. Will never use this service again”

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Posted 4 years ago

“Good store, our local one is well laid out. With good staff.”

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Posted 4 years ago

“After complaint and I had already given poor review backed up by photos Next have addressed my complaint and are sending a replacement”

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Posted 4 years ago

“Ordered Amelia wardrobe. Came damaged, rough unsanded wood on all sides and doors. Flimsy cheap hollow wood, and black hand marks all over it, and all for the lovely price of £399 + delivery. Clothes are cheaply made, e.g womens dresses have half moon material left on the back seem where the label is just flopping around. I have work trousers that start to bobble and go thin inbetween the legs after 3 washes im not big size 6. Kids clothes (multiple types) all have ended up getting baggy, colour fading and again getting bobbly after not much use. Shocking quality for the price, really should be up there with primark in my opinion. Just unacceptable.”

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Posted 4 years ago

“Received beautiful flowers from next that lasted over 3 weeks.”

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Posted 4 years ago

“Received flowers as a gift Some just stalks with the broken flower heads in the box others bent double at the top Extremely poor at £35 cost”

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Posted 4 years ago

“Brilliant , easy to use and the sizes are spot on”

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Posted 4 years ago

“Poor. Service”

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Posted 4 years ago

“Next next next oh dear what can I say, in a country that is almost going into lockdown next decide you bring there sale forward so they don’t miss out on sales, putting there employees and customers at serious risk of infection, with no social distancing this is thoughtless greedy and very stupid. Next then decide to shut shops and warehouses after taking thousands of orders from customers, they’ve announced they’ll cancel all orders, customers pleaded with next saying they’ll wait as long as it takes for there orders, You’d think this would help the company, But no next cancelled orders now customers are having trouble getting refunds, done have only been refunded half, some who paid cash were refunded credit on there accounts without being asked, some haven’t been refunded at all it’s been over 2 weeks. Next seriously need to stop being so stupid and get things sorted, there are people reading messages and emails as they are working from home, they are totally ignoring people. I hope when this is all over we remember the retailers that were helpful and kind and continue to shop with those retailers only”

Helpful Report

Posted 4 years ago

“When staff get to hear on the news that stores are closing. With today's technology there is no excuse to communicate with your loyal staff. Great personal skills NOT, ought to be ashamed 😡 Next”

Helpful Report

Posted 4 years ago

“Oh dear what has happened to Next. Have been a loyal customer for years but never again. I ordered a media unit and sideboard. Van turned up and said they could not park so could not deliver. Yes I live in a flat on a main road but John Lewis, DFS, M&S, Fishpools and many others manage to park - otherwise how are we going to get furniture. Cancelled the order and will shop elsewhere from now but expect will now have to fight to get money back......”

Helpful Report

Posted 4 years ago

“Brilliant service from next and quality of items which arrived on time. Quick and easy collection from my local next store. Thank you.”

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Posted 4 years ago

“Worst customer service, let down and constant lies. They do not care about customers becareful ordering from them. Gone right down hill.”

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Posted 4 years ago

“Never would I have thought I would be leaving a 1 star review of NEXT. I used to love everything NEXT did. My home furnishings are testament to this (as is the contents my wardrobe). After a recent purchase of over 3k of furniture the love I once had for this company has gone. I have found them to be at the BEST incompetent and at worst liars. I would never reccommended anyone buy furniture from NEXT. The stuff they have on display in the showroom are often not what they send out from their factories. The staff have no idea when new ranges and models are released and have absolutely no say in what designs the factories build so it's pot luck what turns up on your doorstep. For example the sofa they delivered to me was built on the 25/1/2020 it is a completely different design than what was ordered. The model I ordered is still on sale on the internet and in the March magazine. The staff in the stores are still selling it they are not aware of any changes to the model. After several weeks of phone calls they now agree with me its not the same sofa. After speaking to the factory NEXT have been TOLD it's a new model!? NEXT have no say on this apparently it's normal? I do not understand how this is even possible? You can not run a business like this.”

Helpful Report

Posted 4 years ago

“Ordered 2 sofas in Next store to be delivered, very happy. Went home. Looking at the receipt realised the Next staff member had ordered the completely wrong colour, not the swatch in front of her! Went back to the store, she had gone to lunch. Another Next staff member cancelled the 2 sofas for us on the phone to customer services as Next did not actually do the swatch colour given, telling us a refund will be issued in 3-5days. An email also said 3-5 days. Then another email the next day said no refund for 10 days. So we called them up, it certainly is 10 days!! Both Next Store staff and Next customer service staff by email both stated 3-5 days for a refund. So now they have my £3,000, I can't go elsewhere to buy sofas as Next have my money!! Next - please inform your staff to tell customers the correct information. 10 days is a long time to have my cash!”

Helpful Report

Posted 4 years ago

“Not sure what's gone wrong with NEXT in recent years but I'm absolutely appalled. As a loyal customer of in excess of 20 years, I used to sing their praises but after my most recent purchase that's all changed. I ordered a chaise lounge only for half of the item to be one model (heath) and half another (stamford). After 2 weeks of phone calls and contradiction from customer services they decided the outcome was that the supplying manufacturer changed the model. Liars! An external company agreed with me 100% but next would not listen. NOBODY in customer service, Any of the shops, managers or the complaints department were aware of any changes but because the manufacturer said it had changed, without any authorisation, that was that. Furthermore they are STILL advertising the version I ordered, 3 months after the alledged change, on the website, in the recent brochure and in the stores (where I have actually sat down with mangers who have told me there have definitely been no changes and what you see is what will be delivered). Bare in mind if you order anything off this company they can literally send you ANYTHING and just CLAIM the model has changed!”

Helpful Report

Posted 4 years ago

“Purchased bed and mattress was told 1500 pocket sprung mattress compatible with slated base bed cost £950.00 4 year guarantee on mattress was told by staff would not sag at sides will keep its shape as need firm mattress for disabled husband WRONG mattress sags got a hump down middle of mattress ,been now told softening in both sleeping areas will accure and is a natural characteristic of this mattress, so it's now only fit for the dump as husband slip of side while sleeping causing a black eye and neck pain.so it seems that sales come before customers safety”

Helpful Report

Posted 4 years ago

Next is rated 3.5 based on 1,289 reviews