Next Reviews

Name: Next
Rating: 3.52

3.5 Rating 1,300 Reviews

64 %

of reviewers recommend Next

Company Reviews

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Metrics

3.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next always have friendly, helpful staff in store. The website is easy to use. Good information about order status.”

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Posted 7 years ago

“I shop regularly at NEXT, and it is their customer service in particular that makes me happy to continue doing so. I've had to return items bought for me that weren't quite my style, and they are always happy to exchange - even when it's been some time since purchase. They also cater for a wide range of sizes, including mine, which can make clothes shopping difficult sometimes. Great range and well-price too.”

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Posted 7 years ago

“Not very busy. Good customer service.”

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Posted 7 years ago

“I have been dealing with a senior customers services person named Jit I want to say how much I regard his polite and extremely helpful manner he sorted a very stressful situation for me regarding a toddler .bedding set after speaking to several people in my local store all of which could not help me he sorted this out and got it delivered to me in time for Christmas which will make my little granddaughter very happy . I have phoned Jit to thank him personally but hope he gets some recognition from his superiors as he deserves too well done what fantastic customer service . Thanks again Jit.”

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Posted 7 years ago

“Ordered goods to be picked up at their local store. This arrived almost a week early. It was well packed and good quality”

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Posted 7 years ago

“Always helpful staff, easy to order and return deliveries, great long lasting good quality products, excellent sales.”

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Posted 7 years ago

“Good quality, great fit, stylish and good value.”

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Posted 7 years ago

“Good service but the online service and appreciated should be improved and should be made user friendly by adding the status of your order.”

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Posted 7 years ago

“The statements are not clear, they show all the items ordered and returned but almost every time there are items that have not been credited and I have to ring and chase the credits. I always return by courier so there is minimal chance of the items to go missing in the post It makes no sense why there is not a section in the statement that shows the items that you have kept and what you have been charged for. I am sure that a lot of busy people that do not have the time to go through the statements in detail, end up paying for items they have returned. My advice is that everyone should go through their statement with a fine comb and next should send clear statements”

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Posted 7 years ago

“Great quality items every time and easy to find what I need. Staff are always very helpful and courteous in store and website is easy to use. Free delivery to store makes shopping the sales stress free. My only criticism is that too often items in the clearance section of the website are sold out when I go to add them to my basket.”

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Posted 7 years ago

“Again quality products received at a reasonable price and received when expected”

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Posted 7 years ago

“Visited Next in Carmarthen to purchase. The assistant was very helpful”

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Posted 7 years ago

“I recently purchased an item of clothing from this retailer and found their website very clear and inviting. I was impressed by free collection from a business address in my nearby town which offers free returns aswell. Very happy all round.”

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Posted 7 years ago

“Scummy company won’t spend a penny there again. Clothes are poor quaility and customer service is woeful”

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Posted 7 years ago

“Awful company who don’t know how to treat loyal customers”

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Posted 7 years ago

“Very good and quick service............”

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Posted 7 years ago

“I love instore delivery which is free and quibble free returns which are also free in store. I love the quality and variety that next has.”

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Posted 7 years ago

“The way they had made me happy was by telling me when the parcel would arrive and the exact time and the vehicle they use makes it very easy to recognize that if it was a delivery or not.”

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Posted 7 years ago

“Very very good quick delivery & returns service , their couriers are great , would highly recommend .”

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Posted 7 years ago

“Great customer service! !”

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Posted 7 years ago

Next is rated 3.5 based on 1,300 reviews