Next Reviews

Name: Next
Rating: 3.53

3.5 Rating 1,289 Reviews

64 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Again quality products received at a reasonable price and received when expected”

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Posted 7 years ago

“Visited Next in Carmarthen to purchase. The assistant was very helpful”

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Posted 7 years ago

“I recently purchased an item of clothing from this retailer and found their website very clear and inviting. I was impressed by free collection from a business address in my nearby town which offers free returns aswell. Very happy all round.”

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Posted 7 years ago

“Scummy company won’t spend a penny there again. Clothes are poor quaility and customer service is woeful”

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Posted 7 years ago

“Awful company who don’t know how to treat loyal customers”

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Posted 7 years ago

“Very good and quick service............”

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Posted 7 years ago

“I love instore delivery which is free and quibble free returns which are also free in store. I love the quality and variety that next has.”

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Posted 7 years ago

“The way they had made me happy was by telling me when the parcel would arrive and the exact time and the vehicle they use makes it very easy to recognize that if it was a delivery or not.”

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Posted 7 years ago

“Very very good quick delivery & returns service , their couriers are great , would highly recommend .”

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Posted 7 years ago

“Great customer service! !”

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Posted 7 years ago

“I had to wait a bit while everything arrived, but the quality is very good and the sizing always right. My favourite place to buy quality clothes for the full family.”

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Posted 7 years ago

“I went into our local Next, and was helped by a very interested young lady who was well attired and friendly. She was extremely efficient in finding the article in question and I shall definately consider going to that branch again.”

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Posted 7 years ago

“The service from the assistant was excellent.Friendly, Knowledgeable,Helpful without being pushy”

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Posted 7 years ago

“Great selection of Mens cloths, Shirts and Suits are really well tailored and a good fit generally.”

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Posted 7 years ago

“Costumer service is not the best”

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Posted 7 years ago

“Items arrive very quickly to store, collection was quick and easy and the bonus of free store delivery is brilliant”

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Posted 7 years ago

“Great service!!! Very good items in the store”

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Posted 7 years ago

“The next day service is so efficient and prompt. Clothing is great quality and reasonably priced 3”

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Posted 7 years ago

“Always deliver when they say, if there is a delay in getting your item, they let you know in plenty of time so that you may make another choice if required urgently. 1st class products.”

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Posted 7 years ago

“After ordering online the time it takes for the items to get to store is very good the staff are very efficient even on returned items thankyou”

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Posted 7 years ago

Next is rated 3.5 based on 1,289 reviews