Name: Next
Rating: 3.52

“This store Ideally should close it as the services are not there. Wastage of time and your money. I ordered item3-4 times and when I reach store for collection it is not there. Their customer service is RUBBISH than anything.”

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Posted 4 years ago

“GARBAGE customer service from the online furniture department. Perhaps stick to clothing and accessories if this is what happens when you move away from your core business. Utterly disgusted.”

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Posted 4 years ago

“Ordered two pairs of Hypercurve jeans, both same size but different colours. One fits perfect the other I cant get on at all and too short. Also website doesnt allow for me to collect in my local store.”

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Posted 4 years ago

“Odered 11 items on 2nd July, I understand it can take 28days for sale delivery. The time passed and I messaged and was told 28 working days. More time passed and still nothing. I was then told 46days. One item arrived. Then nothing. I contact again to be told "just be patient" it's now 65 days later and I'm still waiting on items. Absolutely terrible service”

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Posted 4 years ago

“Having purchased a bed and mattress back in May, spent over £1,100 to treat after working long hours, what a disaster, Bed was terrible the noise it made was horrendous and the kingsize mattress it had the worst chemical smell and still today I am waiting to return and get money back its stuck stinking my hall way out. I choose Next due to name, it took nearly 4 weeks to speak to someone a further 3 weeks to get bed collected and I am still stuck with mattress in September, please never use! I was helpless and had weeks with little sleep, they ignored and simply blamed demand, digusting.”

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Posted 4 years ago

“Purchased Tankini online. When I picked it up it was minus the bottoms. The product was advertised as a tankini not tankini top. When I checked the White Stuff website for the same product it was very clear it was only the top. Lovely product though so I will keep it but just beware that, in my opinion, it is incorrectly advertised.”

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Posted 4 years ago

“The issues experienced while trying to resolve what should be a simple problem have been quite dreadful. Not only did Next ship and order of mine to the wrong address, they subsequently closed down my account. The order (which I never received) was added to a Next credit account, and since my account was closed upon Next finding the order had been shipped to the wrong address I sought confirmation from Next that I would not be liable to make any payments against my credit account for this item. They confirmed to me that I didn't have an outstanding balance on my account and would therefore never be charged. Over a month on and I am continuing to receive threatening non-payment letters, emails and SMS messages for an order I never received. I have tried email but I never get a response. I resorted to Twitter, but they're unable to help with credit account issues. I am unable to speak to anyone because the phone lines are consistently too busy and therefore frequently either hit a voicemail (and never receive a call back) or simply get an automated message saying they're not currently accepting inbound calls. The level of incompetency on display is frightening. It boggles my mind that they remain in business if this is how customers are treated.”

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Posted 4 years ago

“Never enough staff on the tills, every store in Coventry can leave 4-6 people waiting to be served and only one staff member on the till plenty of staff wondering around doing nothing though!”

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Posted 4 years ago

“It's a shame I have to even give them 1 star, they deserve none. Absolutely disgusted with next and will never ever use them again, and I'll be advising all my friends and family of exactly the same. I made my order on the 2nd July, was advised that it would take 7 days.. it is now August 18th. I've emailed time after time and I keep on getting no more than a copied and pasted reply from customer service saying "your order is being processed and we are still on track to deliver it with in the time scale on your order confirmation" If that was the case it would have been with me by the 9th July. That is literally the ONLY reply I can get, the same wording from several different advisors. I've even gone through and raised a formal complaint.. and they haven't even responded. They've effectively stolen from me.. they've taken my money and not delivered any goods, and have avoided me ever since. Do not use Next.”

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Posted 4 years ago

“It's a shame I have to even give them 1 star, they deserve none. Absolutely disgusted with next and will never ever use them again, and I'll be advising all my friends and family of exactly the same. I made my order on the 2nd July, was advised that it would take 7 days.. it is now August 18th. I've emailed time after time and I keep on getting no more than a copied and pasted reply from customer service saying "your order is being processed and we are still on track to deliver it with in the time scale on your order confirmation" If that was the case it would have been with me by the 9th July. That is literally the ONLY reply I can get, the same wording from several different advisors. I've even gone through and raised a formal complaint.. and they haven't even responded. They've effectively stolen from me.. they've taken my money and not delivered any goods, and have avoided me ever since. Do not use Next.”

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Posted 4 years ago

“Easy to buy online, they tell you if stock is available and if not when it's likely to be delivered.”

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Posted 4 years ago

“Always have fantastic customer service”

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Posted 4 years ago

“Ordered flowers and chocolates for a family members birthday. Very disappointed with the flowers looked very poor and no chocolates in box. Tried phoning many times and left 4 emails and not one person seems to care or willing to help/ listen to feed back. Very disappointed.”

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Posted 4 years ago

“Trouble free, easy to order and deal with returns”

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Posted 4 years ago

“Completely unacceptable and unprofessional customer service. If you come across any of these people: Liz Kerr, Jeanette Williams, Louise Hobbs or Jaspal Kaur AVOID They are purely in their jobs to do what is in the best interests of the company and not their customers.”

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Posted 4 years ago

“Customer service a joke. After several phone calls made by our selves to this department reference a damaged item & past from pillow to post. We had to go in store to get the issue resolved. We submitted a complaint about rude & unprofessional service given by customer service "person". Just to be told...... Please except our apologies, your complaint as been forwarded on for further training. The store we visited how ever were brilliant & resolved our issue but even they did not praise customer service. Now that's saying something..”

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Posted 4 years ago

“Very good communication and the shops feel safe when collecting.”

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Posted 4 years ago

“Having worked extremely hard over last few month I saved for a brand new bed and mattress from Next. What a mistake, the mattress has a disgusting chemical smell that won't go away and the bed itself sounds like it going to fall apart when you move. I am trying and trying to resolve with next but 2 weeks now and emails take 4 days to respond and when you call your left on hold for hours, so can't as have work. Due to lack of sleep this has seriously affected my life, I thought buying quality from a good British brand would of been a breeze, how wrong I am. Avoid Next for furniture and expensive items, once they have your money your health and content is not a care to them.”

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Posted 4 years ago

“Cheap tat.”

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Posted 4 years ago

“Spent £2000 on furniture and some parts didn't work so I tried to call but was asked to email but you only get a reply every 4-5 days. I have now not heard from them for nearly 2 weeks. So tonight I decided to call and i have requested a call back and still no response. I have now been in queue for 90 minutes shocking customer service will never use them again”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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