“I would like to thank the nfu for your assistance regarding the damage that was done to my car, after receiving a rear end shunt, it's made me realise how good your company is, you use professional repair specialist, the whole repair process keeps the customer well informed, and the repair was quality, well-done NFU Mutual.”
“For starters, I love the fact that this company deals with you personally on the phone - they do NOT demand you do your business with them online or via some useless chatbot. In this day and age where humans are losing the golden code of personal interaction, this is extremely important and valuable to me. Plus you don't have to sit there for hours, being told that you are number 956031 in the queue, but that my call is apparently 'important to them'!
Secondly, I have spoken to quite a number of their staff members about various queries on different occasions and every single one has been courteous, eager to help (even when I accidentally go through to the wrong department) and all have a positive 'can do' attitude. They are warm, friendly and very person-focussed on sorting your query or issue out as best they can. It's very clear to me that they put their customer first on all fronts.
And as for the cost - they are amazingly affordable and they were half the annual cost of my previous insurer whom I'd been with for two years without a single claim.
I look forward to my continue journey with NFU Mutual - no pun intended - and can honestly say that I've never experienced such excellent service before!”
“I had an unusual and unfortunate domestic accident with my hearing aids when they got trapped in a trouser-press (don't ask...). I didn't bother with your website but rang in and met with the most pleasant and helpful Kayleigh Shaw of "Claims". The call was an excellent combination of mutual telling and listening, resulting in Kayleigh's remarkably concise and prompt offer to cover the damage - absolutely in line with your "no quibble" advertising. A further unexpected complication arose when Specsavers increased the replacement cost after a renewed hearing test. Kayleigh and NFU simply rolled with the punches and met the claim in full after the expected deduction of my £100 excess clause. In this world of often poor, prevaricating customer-service this interaction reminds me of Portia's 'little candle throwing its beams as a good deed in a naughty world'. Well done, Team NFU and Kayleigh! Richard Wells”
“After being cheated out of my money by another company I contacted them and spoke to a very helpful lady who quickly found me a very competitive quote and processed my insurance so I was able to get on the road”
“I haven't needed to make a claim so I can't comment on that, but after days of calling other insurance companies and getting quoted between £130 (with a £240 deposit) and £280!! a month) NFU got me to £67 with the same as a deposit. I'm so grateful. The lady was also very nice. (My quotes were so high as I had to make a claim last year due to my car being written off by a driver on her phone crashing into my parked car outside my house)”
“I've had my cars insured with NFU-Salisbury for over five years. It was the first motor insurance company that didn't increase the premium on each renewal.”
“Very easy to deal with as they work through local offices and there is never any waiting time on the phone. Staff are well informed and helpful and response to any claim is prompt and professional.”
“Had them in the past to insure a caravan and sadly had to claim. Their claims process was easy, speedy and really helpful with customer service. Sadly no longer have the caravan or I would insure with them again with no hesitation whatsoever even if it was a little more expensive. Sadly you don't find out what you are buying into until you claim and I can say with certainty that they were a pleasure to do business with and really helpful in making the claim and speedy at paying out.”
“You can actually ring and speak to someone - in the UK. They are pleasant and helpful and managed to get a quote cheaper than some listed on comparison site.”
“I have used NFU for many years now for my main vehicles insurance. They offer a good service, and it’s nice that they work locally, where you can pop in if you have any issues.
You used to get allocated a person to deal with your insurance, which was nice, as you always got to chat to the same person, however now I think it’s a little easier, as you can chat to any staff members, who are all willing to help you,”
