Nicholls Online Reviews

Name: Nicholls Online
Address: 19 High Street, Crickhowell
Rating: 4.87

4.9 Rating 3,854 Reviews

97 %

of reviewers recommend Nicholls Online

4.9

Based on 3,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01873 810571

Email:

nichollsonline@wmnicholls.co.uk

Location:

19 High Street
Crickhowell
NP8 1BD

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Nicholls Online 5 star review on 17th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a jacket which in itself was extremely easy to navigate the website .But unfortunately had to return for a refund .. the process was straight forwards , easy and money quickly refunded . Some larger companies could learn from you .5* Service from start to finish .Thank You”

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Posted 7 years ago

“Brilliant customer service, excellently packaged!”

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Posted 7 years ago

“No hastle shopping, very user friendly”

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Posted 7 years ago

“Ordered online & delivery was spot on. Unfortunately the item did not fit, so had to ring up to arrange a return. Customer services were brilliant & sent me an email with a link to print off a free (tracked) returns label. They followed up with an email to say that they had received the item & again to inform me that I had been refunded. Can’t fault them at all.”

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Posted 7 years ago

“This was my first order from Nicholls online, very easy ordering and fast delivery and the Barbour skirt I ordered was just as described and perfect. I would highly recommend.”

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Posted 7 years ago

“Seamless service, item arrived very quickly,”

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Posted 7 years ago

“Looked everywhere for a particular Barbour coat but it seemed to be out of stock. However, Nichols came up trumps. And very prompt delivery too, thank you!”

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Posted 7 years ago

“Great priced item and very quick and free delivery!”

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Posted 7 years ago

“The order was distributed promptly! The Barbour jacket is lovely and I also paid a competitive price for it. Thank you”

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Posted 7 years ago

“The service was prompt but quality of packaging poor.if it wasnt for the tag on the shirt it looks like its been washed and ironed..it looks like a returned product..no packaging no collar support ..to be honest was meant to be a christmas present but i feel it a little embarressed to wrap it up so gave it to my husband now.not exactly a cheap product.Not the normal standard of product compared to other companies i bought barbour products from.”

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Posted 7 years ago

“By mistake I ordered the wrong size link. I rang Nicholls who could not have been any more helpful. After explaining my error, a return label was sorted out for me and the correct link was reserved. Excellent service.”

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Posted 7 years ago

“Excellent service and beautifully packaged parcel arrived on time!”

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Posted 7 years ago

“Excellent help, online and by telephone, from Hannah. I have limited access to computer/printer and was grateful & relieved to receive a returns address by post after several attempts to download and local post office unable to help. Thankyou Hannah! I would only attempt to order again if returning an item was simplified.”

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Posted 7 years ago

“Ordered item on line and it arrived very quickly with no issues. Very pleased with purchase.”

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Posted 7 years ago

“Offered a great discount on these top quality boots”

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Posted 7 years ago

“I bought a coat in your store on the 28th October, knowing it wasn't the exact one that my partner had picked out a fortnight earlier. I assumed you'd sold out and it was previous stock. I logged on to your website on the 30th October, and lo and behold, there was the coat. As I was choosing my size, a window popped up saying that I was entitled to a free Barbour scarf if I buy the coat, so I clicked to Add to Basket, and nothing happened. I closed the modal and continued shopping - when I got to the Basket, there was no scarf. I could see you had a Live Chat option which was currently Offline, so I submitted a query via the e-form. When it turned 10am, your Live Chat came online, and I tried speaking to your agent, but my work Firewall wasn't playing ball so it wasn't as smooth as it should be, but in that meantime, your online agent, Luke Turner, had emailed me a response to my e-form. He assured me that the scarf could be added post-purchase and sent along with the coat directly from the warehouse. Needless to say the coat arrived promptly, and inside the bag was the scarf I was promised, they'd even picked out a complimentary scarf to match the coat. I was VERY impressed. I'll definitely be using Nicholls again, and I can't thank you enough for making it so easy. Thanks again.”

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Posted 7 years ago

“They had what I wanted in stock at a reasonable price and delivery was prompt”

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Posted 7 years ago

“Bought a Gant down jacket at a great price. It arrived very quickly and I am delighted with both the service and the lovely jacket. Thank you Nichols,I will definitely shop with again.”

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Posted 7 years ago

“Very Happy with my new Barbour jacket great quality and I also received great customer service would definitely purchase from Nicholls again.”

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Posted 7 years ago

“Easy to order, quick delivery. Thank you!”

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Posted 7 years ago

Nicholls Online is rated 4.9 based on 3,854 reviews