Nicholls Online Reviews

Name: Nicholls Online
Address: 19 High Street, Crickhowell
Rating: 4.87

4.9 Rating 3,854 Reviews

97 %

of reviewers recommend Nicholls Online

4.9

Based on 3,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01873 810571

Email:

nichollsonline@wmnicholls.co.uk

Location:

19 High Street
Crickhowell
NP8 1BD

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Nicholls Online 5 star review on 17th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased. Quick delivery, nicely packaged & lovely item. Thank you!”

Helpful Report

Posted 9 years ago

Charlotte, Thank you for your lovely comment. We always endeavour to get parcels out the same day if they are ordered by 1.00pm and everything is packaged carefully by one of our trained team. Kind regards Nicholls Online Web Team

Posted 9 years ago

“Very happy with service, will be ordering again future .”

Helpful Report

Posted 9 years ago

Val, Thanks for the lovely comment, please keep checking back to our website as we are continually adding new products. Kind regards Nicholls Online Web Team

Posted 9 years ago

“Love the Masai range and the scarf was perfect in quality and colour, I love it. The service from Nicholls was second to none perfect packing and a prompt delivery. Thank you”

Helpful Report

Posted 9 years ago

Dear Rosemary, Thanks for the review. Masai is a truly lovely brand, the product is great quality and one of our best sellers. We're glad you liked the scarf. Kind regards Nicholls Online Web Team

Posted 9 years ago

“I ordered the Yankee candle advent calendar. And although I wasn't impressed by what I had brought and the condition it arrived in, I did receive quality service from Nicholls”

Helpful Report

Posted 9 years ago

Sarah, Many thanks for the review. We are glad you were pleased with the service we gave. We will definitely be taking the quality issue up with Yankee Candles before we commit to any more similar product for Christmas 2015. Kind regards Nicholls Online Web Team

Posted 9 years ago

“I visit both the abergavenny and crickhowell stores but used online for the first time this year. I am always impressed by the vast range of quality stock and availibility. Family and friends receiving gifts always feel they are special,a bit like our own welsh fortnum and masons! I have always found the service to be first class and this was again confirmed by the online delivery,speed and quality of packing.Why visit London when you have Nicholls”

Helpful Report

Posted 9 years ago

Dear Lynette, Many thanks for your review, we are pleased to hear you are happy with our products and services both in store and online. Kind regards Nicholls Online Web Team

Posted 9 years ago

“The service from Nicholls is always outstanding and the online service is no exception. I have always found the web team to be very efficient and helpful, just like all of the team in the Crickhowell store. I am always delighted with my purchases and know if I had any concerns about a product, there would no problem in either getting a replacement or a refund.”

Helpful Report

Posted 9 years ago

Lesley, Many thanks for your lovely review and comments. Kind regards Nicholls Online Web Team

Posted 9 years ago

“Very helpful emails from Store prior to purchas followed by quick delivery and good quality products”

Helpful Report

Posted 9 years ago

Lynne, We are glad to help in any way possible prior to making a purchase and pleased we were able to help you. We only use next day couriers (DPD) or first class Royal Mail so anything ordered should always arrive the very next working day. Kind regards Nicholls Online Web Team

Posted 9 years ago

“I have no hesitation in recommending Nicholls Online. Their service is very swift and items were well packed, excellent overall!”

Helpful Report

Posted 9 years ago

Janice, We are pleased you were happy with the product, its packaging and the service. Our aim is to continually improve to give the best customer service possible. Kind regards Nicholls Online Web Team

Posted 9 years ago

“I have purchase Masai items from Nicholls a couple of times now and each time I have been extremely happy with not only the items received but also the special way that they carefully wrap the clothes. Little touches that have been made makes all the difference and has encouraged me to go back and buy more items. Delivery as well is extremely prompt as well as the way I can check the whereabouts of my order. Thank you Nicholls.”

Helpful Report

Posted 9 years ago

“I love Nicholls! The staff are so friendly, knowledgeable and cheerful. The stock is varied, good quality and a good mix of high end brands, and quirky things. I have visited the shops in Abergavenny and Crickhowell numerous times (the stock is slightly different in each, so they really do merit separate visits!) and have nothing negative to say - I'm always keen to pop in when passing. I have used Nicholls online just once, and the service was super efficient, even when I had to return something.”

Helpful Report

Posted 9 years ago

Sharon, Thanks for your beautiful comment, it is very much appreciated. Kind regards Nicholls Online Web Team

Posted 9 years ago

“Absolutely brilliant, a truly first class service.”

Helpful Report

Posted 9 years ago

Anita, Thanks for your lovely review and comment. It is very much appreciated. Kind regards Nicholls Online Web Team

Posted 9 years ago

“Nicholls is a fabulous shop carrying a wide range of beautiful quality things with very helpful and friendly staff particularly in Crickhowell which is the branch I use most. On the very rare occasion that I had a problem with an item this was sorted immediately by the staff to my satisfaction. Highly recommended shop Thanks”

Helpful Report

Posted 9 years ago

Susan, Thanks for the lovely review, I will pass your comments onto the girls on the shop floor in Crickhowell who love to hear your thoughts. Kind regards Nicholls Online Web Team

Posted 9 years ago

“Quick, no nonsense ordering and easy to navigate site. Quick delivery and well packaged.”

Helpful Report

Posted 9 years ago

Jane, Many thanks for your review. It is nice to hear you found our website easy to use. Kind regards Nicholls Online Web Team

Posted 9 years ago

“Searched the internet for a Barbour hat that the wife really wanted for Christmas but didnt want to go to just any old site or shop. Chose Nicholls as reviews were good for them and so went ahead and ordered the hat. I was not disappointed either, having called to check it was still actually in stock and being served by a very helpful lady who called me back to confirm it was in stock I went ahead and ordered it. It arrived 3 days later (it was Christmas time so expected longer delivery) and it was wrapped very nicely in tissue paper and in perfect condition. I would not hesitate to buy from them again. First class prices and service. Not much of that around Thank you Nicholls”

Helpful Report

Posted 9 years ago

Many thanks for the lovely review. We only list products on our website that are in stock. We are glad it arrived in good time. Kind regards Nicholls Online Web Team

Posted 9 years ago

Nicholls Online is rated 4.9 based on 3,854 reviews