Nissan Reviews

Name: Nissan
Rating: 1.61

1.6 Rating 114 Reviews

15 %

of reviewers recommend Nissan

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1.6

Based on 114 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01923 899334

Email:

gb@nissan-services.eu

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service managers, John and Chaavi, provided truly awful customer service. A lot of my time was wasted. Firstly, they did not get my name correct, also I was left waiting for weeks for responses in some instances and I had to go away myself and gather the correct information from the dealership because of their inability to do so. I would not recommend buying Nissan products because if something were to go wrong, you would likely be subject to such awful customer service.”

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Posted 1 year ago

“Great experience excellent communication perfect service I am so thankful”

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Posted 2 years ago

“Bought used Nissan Qashqui from Weston-Super-Mare dealer, I cannot recommend them enough! have bought Nissan for a number of years now and wanted to change, went to several other vehicle forecourt’s but ended up going back to Nissan, got a good deal with great CS, thanks so much to the team and Lucy Murray that sold us the vehicle!!”

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Posted 2 years ago

“ve been a dedicated Sutherlin nissan customer for more than 12 years. Purchasing 6 different Nissans within this time I have sent all my friends and family to this dealership. My husband, my mother, and my daughter who all bought vehicles from you in the past 12 years as well as countless friends. However the most recent experience with my Nissan kicks has been a nightmare to put it kindly. I traded in my Nissan Rogue that had absolutely no issues two new tires and a new battery that was approximately three months old. I traded in my rogue regrettably due to the rising gas prices and the economic impact and which it was costing me each week.Bappi was my sales agent and on February 1st and agreement was made finally at about 8 p.m.. it was after dark when I was finally able to clean out my car later that week the employees who clean out the car after receiving it found my birth certificate and call my parents to let them know it was found. I called bappi and ask him to please hold it and I would pick it up. One week later my grandmother died and the issues with my car began the radio stopped working other than XM and Bluetooth then be front crash radar came on on a clear sunny day and every time I drive my car every day without the air being on auto I experienced the recycle air button coming on with no warning. i called Bappi and requested that he reschedule my appointment and I asked him if he could kindly pick up my car as I was stuck at work due to my accounting position we were doing audits. He said no problem Monday came no bappi he was supposed to pick it up at 12:30 and by 1 I called him and I asked him I thought you were picking up my car today. He said I'm sorry I forgot and I kindly asked him to go ahead and reschedule my appointment this happened on two other occasions for two different appointments. Finally when I had missed my third appointment that he scheduled for me I asked him to walk back to service so I can let them know that this was out of my control and was not my fault He then schedule my appointment for this past Saturday I live in LaBelle and I drove in for my appointment on Saturday only for Jimmy who I was supposed to ask for to tell me that they cannot get my car in. At this point as you can imagine I was extremely frustrated I happened to see Brandon who is there the evening of February 1st when I bought my car. I let him know about all of the issues my car was having and that they would not be able to get me in to schedule me for an appointment so he try to put me in a different car due to all the issues I was having with this one and I just purchased it. They could not make a deal because they stated they gave me $2,000 more for my rogue than what it was worth okay fine then my car needs to be fixed at that point he contacted you and you called down to service to have my car fixed thank you so much for that by the way. Then I saw bappi and I said do you have my birth certificate he went in to retrieve it and it is now gone. This is a huge issue as anyone who has access to my birth certificate now has access to all of my online accounts access to retrieve a social security card and all of my banking information as well. This is a huge issue at best. In the service center they did fix my radio is shoe however because they stated that when they hooked it up to the computer my front crash radar system did not code out at any point that it did not happen that is unacceptable it has happened on a bright sunny day comes on and states it is unable to function. Then the technician put on the work order that because I run my air on auto recycle air comes on. not once have I ever had the AC running or push the auto button on my car and the recycle air button comes on at will”

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Posted 2 years ago

“I need a rattle can for my Note. I contacted the local main dealer - they weren't helpful, couldn't care less. Said they have to be ordered, not an item they ever keep. I tried a couple more dealers within striking distance, similar attitude. Disappointing from a main dealer. So I wrote to Nissan Customer Services nationally, told them all this, and the reply was to contact a main dealer. Pathetic is the only word I can think of to describe Nissan Customer Service. Pathetic”

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Posted 2 years ago

“Happy with Nissan Magnite.”

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Posted 2 years ago

“The worst customer service ever known Shame on them”

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Posted 2 years ago

“Nissan have what i can only describe as the worst customer service ever. They do not care about their customers once you have purchased a car from them. I think all the remarks on here speak for themselves. Please look at other manufactures when purchasing a car as i definitely will.”

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Posted 2 years ago

“Just collected our nissan qashqai n-tec. Really good service from start to finish. Nathan Smith our sale adviser delt with us like family. He did not sell us any thing we didn't need. What can I say... but thank you and see you soon Sir.”

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Posted 3 years ago

“Superb service from a very professional friendly ,courteous and knowledgeable sales rep.Donna Atkinson is a credit to the company .and her customer interaction is great.Thankyou Donna.”

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Posted 3 years ago

“Poor poor service, love my Navara (although it has suffered problems) but the service is really poor. The latest incident in a long line of poorly handled incidents was being left on hold for 44 minutes on the roadside assistance line only to have someone hang up on me!”

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Posted 3 years ago

“Just spoken to Luke in the call centre, OMG! He was RUDE! Under NO. Circumstances should he be dealing with customers he doesn’t listen, Also continue to talk over me. Disgusting and poor customer service.”

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Posted 3 years ago

“I had a new juke December 2021 didn’t user until January due to lockdown. When out I had a warning come on the dash telling me to take it to dealership. This was only the first of the problems . Every time it went into the dearlership they quoted me the same speech it’s a past code and cannot do anything about it. February same again took it back it has been to the dealership now every month so far with different Issues appearing . The the emergency break came on no one in front of me, it obviously went into limp mode. I took it to the nearest garage who kindly done a read and there were 94 codes showing . The latest thing was the screen showing radio ect turned blue I lost all the features when I came to park the vehicle it would not lock any doors. I had to call someone out who cleared all the existing codes down so it would lock. I have had 3 Dukes all beautiful to drive no problems. This one worst ever will never have another as Nissan has dragged their feet all I wanted was for it to be exchanged as I have lost all faith. It doesn’t really warrant a 1 star.”

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Posted 3 years ago

“A wonderful experience with Nissan Canterbury. Nothing too much trouble and absolutely a very pleasant service from start to finish. Even in this pandemic they were very professional and kept all the rules the government have imposed. Would highly recommend.”

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Posted 3 years ago

“Donna at Nissan Chester was such a great help, she was head and shoulders above most sales staff from our first meeting until our new Leaf was delivered. A painless and happy experience from beginning to end and looking forwards to many years of interaction.”

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Posted 3 years ago

“Shocked at the whole company. We bought a used nissan leaf which we were assured had a battery that was as good as new. However, it was severely damaged. Took the company 4 months to agree it was a problem then sort it out. During fixing we had a courtesy car. Sadly my wife had an accident in it. The garage were nasty intimidating and hostile and have tried to charge £2.5k above excess claiming the accident was negligence. Absolutely ridiculous as our solicitor advised this was attempt to take advantage again. Extremely nasty hostility and dishonest garage. Never seen a company working like this before. Great shame. Regret buying the car from this rrg garage bury.”

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Posted 3 years ago

“Excellent customer service, Simon the motability expert at chorley nissan was great, very helpful informative and knowledgeable. I ordered my car and drove away within days. Really happy. Thank you.”

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Posted 4 years ago

“Nissan penge/ Croydon Jeff dent was honest, informative and made the whole the process easy, almost enjoyable I love my car ❤️ Thank you”

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Posted 4 years ago

“Please please please beware!! Yes I have had a bad experience but its not only me. Before purchasing a Nissan please Google Nissan Cvt gearboxes thousands and thousands are failing at 30,000 the Nissan expects you to pay £6000 for a new one. The USA are aware of the problem as they have extended their warranty but the UK are pretending they are not aware of any problems. Please don't get done over like me. Yes they a beautiful cars but to pay £6000 every few years is a joke. Its so common the chance of you receiving a faulty box is High be warned”

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Posted 4 years ago

“I only ticked 1 star so I could right this review. Absolutely shocking customer service, took my qashqai 2018 for a service and they put the wrong milage in my book, when I told the man on the counter he asked me if I was sure the milage was wrong ( it was 4000 less than written), the man was about to tippex it out and I asked him not to as it would look like we had altered it. Qashqai has been back to dealerships 7 times for the same issue and now our car has dents and chipped paint, scuffed alloys and scuffed bumper all which nissan are denying. Will never buy from nissan again!! Beware and go elsewhere!!”

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Posted 4 years ago

Nissan is rated 1.6 based on 114 reviews