Nissan Reviews

Name: Nissan
Rating: 1.61

1.6 Rating 119 Reviews

15 %

of reviewers recommend Nissan

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Metrics

1.6

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01923 899334

Email:

gb@nissan-services.eu

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service managers, John and Chaavi, provided truly awful customer service. A lot of my time was wasted. Firstly, they did not get my name correct, also I was left waiting for weeks for responses in some instances and I had to go away myself and gather the correct information from the dealership because of their inability to do so. I would not recommend buying Nissan products because if something were to go wrong, you would likely be subject to such awful customer service.”

Helpful Report

Posted 2 years ago

“ve been a dedicated Sutherlin nissan customer for more than 12 years. Purchasing 6 different Nissans within this time I have sent all my friends and family to this dealership. My husband, my mother, and my daughter who all bought vehicles from you in the past 12 years as well as countless friends. However the most recent experience with my Nissan kicks has been a nightmare to put it kindly. I traded in my Nissan Rogue that had absolutely no issues two new tires and a new battery that was approximately three months old. I traded in my rogue regrettably due to the rising gas prices and the economic impact and which it was costing me each week.Bappi was my sales agent and on February 1st and agreement was made finally at about 8 p.m.. it was after dark when I was finally able to clean out my car later that week the employees who clean out the car after receiving it found my birth certificate and call my parents to let them know it was found. I called bappi and ask him to please hold it and I would pick it up. One week later my grandmother died and the issues with my car began the radio stopped working other than XM and Bluetooth then be front crash radar came on on a clear sunny day and every time I drive my car every day without the air being on auto I experienced the recycle air button coming on with no warning. i called Bappi and requested that he reschedule my appointment and I asked him if he could kindly pick up my car as I was stuck at work due to my accounting position we were doing audits. He said no problem Monday came no bappi he was supposed to pick it up at 12:30 and by 1 I called him and I asked him I thought you were picking up my car today. He said I'm sorry I forgot and I kindly asked him to go ahead and reschedule my appointment this happened on two other occasions for two different appointments. Finally when I had missed my third appointment that he scheduled for me I asked him to walk back to service so I can let them know that this was out of my control and was not my fault He then schedule my appointment for this past Saturday I live in LaBelle and I drove in for my appointment on Saturday only for Jimmy who I was supposed to ask for to tell me that they cannot get my car in. At this point as you can imagine I was extremely frustrated I happened to see Brandon who is there the evening of February 1st when I bought my car. I let him know about all of the issues my car was having and that they would not be able to get me in to schedule me for an appointment so he try to put me in a different car due to all the issues I was having with this one and I just purchased it. They could not make a deal because they stated they gave me $2,000 more for my rogue than what it was worth okay fine then my car needs to be fixed at that point he contacted you and you called down to service to have my car fixed thank you so much for that by the way. Then I saw bappi and I said do you have my birth certificate he went in to retrieve it and it is now gone. This is a huge issue as anyone who has access to my birth certificate now has access to all of my online accounts access to retrieve a social security card and all of my banking information as well. This is a huge issue at best. In the service center they did fix my radio is shoe however because they stated that when they hooked it up to the computer my front crash radar system did not code out at any point that it did not happen that is unacceptable it has happened on a bright sunny day comes on and states it is unable to function. Then the technician put on the work order that because I run my air on auto recycle air comes on. not once have I ever had the AC running or push the auto button on my car and the recycle air button comes on at will”

Helpful Report

Posted 3 years ago

“I need a rattle can for my Note. I contacted the local main dealer - they weren't helpful, couldn't care less. Said they have to be ordered, not an item they ever keep. I tried a couple more dealers within striking distance, similar attitude. Disappointing from a main dealer. So I wrote to Nissan Customer Services nationally, told them all this, and the reply was to contact a main dealer. Pathetic is the only word I can think of to describe Nissan Customer Service. Pathetic”

Helpful Report

Posted 3 years ago

“The worst customer service ever known Shame on them”

Helpful Report

Posted 3 years ago

“Nissan have what i can only describe as the worst customer service ever. They do not care about their customers once you have purchased a car from them. I think all the remarks on here speak for themselves. Please look at other manufactures when purchasing a car as i definitely will.”

Helpful Report

Posted 3 years ago

“Poor poor service, love my Navara (although it has suffered problems) but the service is really poor. The latest incident in a long line of poorly handled incidents was being left on hold for 44 minutes on the roadside assistance line only to have someone hang up on me!”

Helpful Report

Posted 3 years ago

“Just spoken to Luke in the call centre, OMG! He was RUDE! Under NO. Circumstances should he be dealing with customers he doesn’t listen, Also continue to talk over me. Disgusting and poor customer service.”

Helpful Report

Posted 3 years ago

“I had a new juke December 2021 didn’t user until January due to lockdown. When out I had a warning come on the dash telling me to take it to dealership. This was only the first of the problems . Every time it went into the dearlership they quoted me the same speech it’s a past code and cannot do anything about it. February same again took it back it has been to the dealership now every month so far with different Issues appearing . The the emergency break came on no one in front of me, it obviously went into limp mode. I took it to the nearest garage who kindly done a read and there were 94 codes showing . The latest thing was the screen showing radio ect turned blue I lost all the features when I came to park the vehicle it would not lock any doors. I had to call someone out who cleared all the existing codes down so it would lock. I have had 3 Dukes all beautiful to drive no problems. This one worst ever will never have another as Nissan has dragged their feet all I wanted was for it to be exchanged as I have lost all faith. It doesn’t really warrant a 1 star.”

Helpful Report

Posted 3 years ago

“Shocked at the whole company. We bought a used nissan leaf which we were assured had a battery that was as good as new. However, it was severely damaged. Took the company 4 months to agree it was a problem then sort it out. During fixing we had a courtesy car. Sadly my wife had an accident in it. The garage were nasty intimidating and hostile and have tried to charge £2.5k above excess claiming the accident was negligence. Absolutely ridiculous as our solicitor advised this was attempt to take advantage again. Extremely nasty hostility and dishonest garage. Never seen a company working like this before. Great shame. Regret buying the car from this rrg garage bury.”

Helpful Report

Posted 4 years ago

“Please please please beware!! Yes I have had a bad experience but its not only me. Before purchasing a Nissan please Google Nissan Cvt gearboxes thousands and thousands are failing at 30,000 the Nissan expects you to pay £6000 for a new one. The USA are aware of the problem as they have extended their warranty but the UK are pretending they are not aware of any problems. Please don't get done over like me. Yes they a beautiful cars but to pay £6000 every few years is a joke. Its so common the chance of you receiving a faulty box is High be warned”

Helpful Report

Posted 4 years ago

“I only ticked 1 star so I could right this review. Absolutely shocking customer service, took my qashqai 2018 for a service and they put the wrong milage in my book, when I told the man on the counter he asked me if I was sure the milage was wrong ( it was 4000 less than written), the man was about to tippex it out and I asked him not to as it would look like we had altered it. Qashqai has been back to dealerships 7 times for the same issue and now our car has dents and chipped paint, scuffed alloys and scuffed bumper all which nissan are denying. Will never buy from nissan again!! Beware and go elsewhere!!”

Helpful Report

Posted 4 years ago

“Best of luck trying to get anywhere with customer service. Nobody is interested unless it’s taking your money. My 2019 X trail has been in 5 times so far. Damaged by the dealer 3 times and now with less than 12k on the clock they insist it needs brakes , paid to have them changed at an independent garage only to find they didn’t need replacing. Have videos of the technician telling me I needed them and the old ones off the car with still more than 75% of life left on them. Wouldn’t have a Nissan again if you paid me. Still waiting 3 weeks later for someone to get back to me, and sick to the back teeth of being told my complaint is being escalated - not sure where too as it seems to just be escalated on every phone call . I’m could go on but trust me do not even think about entertaining a Nissan.”

Helpful Report

Posted 4 years ago

“Received email informing me that due to low usage, the NissanConnect app is being pulled. No replacement. Appalling considering the connectivity was prominent in their marketing information. Contacted Nissan-Service only to receive a condescending reply basically repeating what the original email said. Worried now they might want the climate control back...”

Helpful Report

Posted 5 years ago

“Bought a 2016 car, it took a month to get visibility of the service check they carried out and it had numerous issues that I would have expected to be picked up and fixed. It had water in the boot that I noticed, they took it in and said it doesn't leak and cleaned it out. It's now got pools of water back in there. Crack in the condenser that wasn't picked up, faulty indicator that I had to argue was faulty and the interior light needed a replacement. They agreed to a discount of a service but I'm finding I'm having to chase every week to try and get this is writing despite the sales managing confirming he would do this. Fed up of the effort and time they take up in me chasing to try and get things done. My 12 year old car I had before this had fewer issues.”

Helpful Report

Posted 5 years ago

“Extremely annoyed at a Nissan Customer Care Case Manager doubting FACTS we have been told by the garage about the fault on our car happening whilst it has been there, at the garage and doubting FACTS we have been told by our insurance company. We are waiting for a call back from a Customer Care Team Manager.”

Helpful Report

Posted 5 years ago

“Terrible customer care. Been on hold for over and hour and 10 mins.”

Helpful Report

Posted 5 years ago

“Don't buy a Nissan they will sell you one but if it goes wrong they don't want to know if they recall it for an inspection they will return it mud on all seats scratch on the side wiring damaged smelling of cigarettes marks on the head lining the list goes on and there customer services want nothing to do with me say its a 3rd party inspection not them and wont help Waste of my time and money will never in my life time buy a nissan”

Helpful Report

Posted 5 years ago

“Got an ex Demonstrator Navara in August. Same month an issue occurred with Ad Blue light coming up on the dashboard. It has been being repaired for the last 7 weeks with the HQ engineers being unable to establish the cause of the issue. During this period I have been driving Nissan Micra until the manager of the local dealership took over the case and informed me that I can contact Nissan and request like for like replacement. I did raise a complaint case as instructed however Nissan cannot provide me Navara with a hard top and so I have been driving a mini van without windows which freaks out my dogs plus there is only space for 2 passengers squashed, in addition the comfort of driving is very poor. I have also been informed that I cannot be reimbursed almost £1,000 to cover for 2 finance instalments which I paid for a broken car sitting in a local dealership as Nissan HQ does not provide financial compensation. What’s more, there have been ongoing discussions between the local dealership manager (who has been very helpful) and the HQ and the issue around the HQ engineers not being able to pin point the root cause. Nissan HQ have been adamant to approve order of new parts or replace my vehicle without knowing what the root cause is. It seems that they might have a solution now however the parts are coming from Japan so again more delay. I would like to emphasize that it is Nissan HQ who have been unable to pin point the root cause and it is Nissan HQ who released vehicles on a market without appropriate Quality Assurance tests – it turns out that the Ad Blue issue occurs quite often since it has been released aiming to minimise emission levels. As a customer I have been forced to wait for 7+ weeks without my car, I have lost £1,000 so far, I have clearly established that a warranty does NOT mean anything except from waiting and losing money. Nissan HQ are also far from supporting vehicle replacements when clearly it is their solution design and/or manufacturing fault and a lack of sufficient testing – all resulting in releasing vehicles on a market without a knowledge of how to repair them in case something goes wrong.”

Helpful Report

Posted 5 years ago

“Ought ‘68’ plate nisha Qashqai from dealership with service plan as the RAC cover was included as added benefit. Needed them firstly when alarm went off 4 times in less than 24 hours. So, called them to get it checked but after waiting for almost 3 hours, got a call from unknown no mentioning that due to shortage of on road crews, unable to attend me and offered me next days appointment. Came down next day and connected his computer and said it was all ok. Fine... happy days...!!! Few days back had amber warning light on dashboard so called them again. The person politely took all the information and informed that someone will be with you in 2-3 hours. Within 5 minutes, got call from ‘Walsall’ area, me ruining same reason as earlier and offered next day appointment which did not accepted as had to leave for meeting early morning. The guy kept asking same question: do you want me to cancel this one as no one can attend you now and can see you in morning? Upon my answer: no I do t want to cancel it, it’s up to you if you want to cancel it, you can. Put the phone down and asked my local garage mechanic who came down and diagnosed the fault. As my car was in warranty, he left it as it is for Nissan to deal with and the issue was not serious. The dealership offered me appointment for 3 days later which was fine and when I asked them to raise this complaint, they asked me to contact Nissan directly. Spent good time with them on phone and managed to get reference for complaint. Today got call from Nissan who me ruined that I need to raise this with RAC as they have outsourced this to them and it’s an added benefit of having service plan. So just getting pass from pillar to post but not getting anywhere as everyone is trying to pass this to someone else. PLEASE DO NOT GET CAUGHT AND AVOID THIS SERVICE IF TOU ARE THINKING SAME WAY AS ME. It might be ok if you are just looking for service from company without any other associated benefit. Many thanks”

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Posted 5 years ago

“I took my Qashqai in Westway Nissan as they had previously noted work after a service.Since the service my air con was blowing g cold one side and hot on the passenger side.I told them I wanted it looked for this problem On driving the car home the air con was exactly the same.I rang an rebooted it back in to look at it.I found the attitude of the service person totally un customer friendly.He could find no record of me rebooking and I could se from his attitude it was a burden.He asked me how much I had been quoted.This annoyed me further as zi had paid £99.00 for the air con health check.I asked him what a health chef entailed and he said de gaz regaz and a visual check.So they take no notice of what they tell is the problem.In future I shall look elsewhere.”

Helpful Report

Posted 5 years ago

Nissan is rated 1.6 based on 119 reviews