“Absolute worst customer service of all time. Will not be buying from them again. Expect something to go wrong with your order or for it to be delayed. Then once it does you are on your own. I’ve never dealt with such incompetent customer service.”
“I’ve purchased two pairs of shoes.
1 The knit runner
2 the runner plus
The knit runner sole started seperating from the shoe in about 4 days sent pics they sent me a new pair.
6 months later got the runner + same thing happened sent pics they replaced
I was disappointed that it happened again honestly hope I don’t walk weird….. anyway the customer service was great”
“This website is a scam.
https://www.nobull-au.com
This is the image I recieved after putting credit card details in. Payment didn't go through but it looked instantly untrustworthy so I quickly blocked my card and will notify the bank.
Then I realised the whole website had everything half price.
This is the legitimate website
https://www.nobullproject.com”
“I’ve purchased 2 pairs of different shoes from nobull
The first pair were trainers, I find them very comfortable however after 6 months they have worn through the heel
I also purchased a pair of runners which the top has frayed in about 4 months with minimal wear
Very disappointing given the price of the shoe I would expect better quality
What’s even more disappointing is that my after numerous emails to contact their warranty department I’ve received no response
This company doesn’t appear to care about their customers.”
“They didn’t fully refund what I paid- they charged me $193 Canadian , shoes fit small, retuned them and they returned only $173 even after I spent $40 shipping them back. Their excuse was the exchange rate changing which would
Be fair expect that exact same day to rebuy the shoes would have been $193 again. Super disappointing a store credit would have gone a long way. I will never supply this company now. Such a hassle - and $60 just to try the shoes one.”
“DO NOT BUY FROM THIS SITEit is a sham. I ordered nobull crossfit shoes and received a cheap Nike cap instead. Told they couldn't fulfill my order so I could keep the cap for a 50% refund or send it back to China at my cost for 100% refund. Appalling”
“I decided to give No Bulls a try. I have been wearing Brooks religiously for 6 years. After 1 week I have the worst heel blisters I’ve ever experienced. I do like the foot bed with the increased cushion and support, but this shoe takes some getting used to. The heel cup is higher and it’s much thinner around the back which is why I resulted in having horrible blisters. I run everyday. I’ve never had any problem with Brooks. One week break was enough for me. These $200 shoes are not worth it. Save your money.”
“BE AWARE, once you submit an order to Nobull, there is zero grace time to allow you to cancel, for any reason.
I placed an order through the Nobull web site. Thinking the order was not processed I submitted it again. I immediately contacted Nobull customer service and requested that they cancel my duplicate order which was placed in error. The customer service “canned” email reply came 24 hours later, informing me that once an order is placed it cannot be canceled. I was advised to return the order when received. I discovered that the return was at my expense.
Although I had purchased Nobull shoes before this incident, this will be my last purchase. Their order processing zero has flexibility for customer error.
I am still waiting for my $200 refund. Nobull does not offer telephone customer service.”
“Ordered from legit site (nobullproject.com), and had awful experience with customer service regarding conflicting policy wording on returns/exchanges. Couldn't get a straight answer after 4 emails on how to return shoes when wrong ones were sent - i even had no issue paying return costs (despite this being ridiculous), and gave up. If anything goes wrong, customer service will not help. They don't stand by their products, quality is poor (several shirts are not pilling after only a few uses - shouldn't be happening when paying $100+), and they don't even honor their return/exchange policy. I'm sure they're great if your order goes well, otherwise you've been warned!”
“An appalling experience. DO NOT BUY ONLINE FROM THIS COMPANY. NoBull Australia is a scam. I ordered and paid $100 for NoBull trainers and received eventually (after several dubious emails from China) a pair of cheap plastic sunglasses. Then to be told the trainer shoes were no longer available and a refund was not possible until I had paid for sunglasses to be returned via tracked shipping.
Next step will be ACCC and the CMA in the UK but I am far from hopeful.”
“I returned 2 pairs of shoes that totaled $300 and it has now been 30 days and I still have not received a credit to my cc. I was not aware but NoBull has no way for you to call them, they only respond to email and text. I've had 3 text conversations but it's all been with Bots so they cannot help me. I've emailed 2x and no response. I tracked the return and they did receive it, but no credit has been forthcoming. Save you money, this is not a credibly company to work with.”
“Poor customer service towards returns and exchanges. Discount code only applies once and making a return to get it back could not be done. They value not returning a discount code to keep a potential returning customer.”
“If one of the most terrible seller is to exist in the world nobull must the one
Their customer service is like terrorizing consumers. They have no phone to talk about my complaints and they don't have a return or exchange option
If someone buys their products it'll be considered as a sunk cost.
Nobull must a scammer and they are bull like their name”
“Order never received and the charge was timely. So out money and going through credit card company to attempt funds return. Customer service non-existent- Bots that are of no help. Not into cancel culture unless merchants don’t deliver for their payment. I would NOT order from this company.”
“Such a bad customer service. You have to pay return fees if you have ordered from Canada. They even don’t accept me to return my order while I’m in the US as I have placed my order in Canada, so ridiculous and disappointing. I bought two pairs as the size of the first pair didn’t fit and I had to return it. The customer service is not helpful at all and just sharing the return policy link. Not only I buy again but also let everyone know to avoid this brand.”
“The shoes were extremely uncomfortable under my arch. My workout pals have similar experiences. I went on the site to return them, and it recommended a drop off at Walgreen’s. I went there, and they could accept/scan the return. I reached out to No Bull, and they told me that Walgreen’s cannot accept returns even though their website suggested it. I took the return to FedEx; they received the shoes back within 2 days. However, the refund took weeks and follow up phone calls to be put back on my card. I do’ t want anyone else to go through what I did.”
“I tried to order put my card details and proceed for payment but failed,it’s taking too long so error at the end.I hope my money will jot be waisted.”
“I need to exchange for a different size. They resent out my same sized. No phone number to call. All via chat, and the chat robot is not very helpful, and thus I received the same size shoes and no refund. The chat robot actually told me I would have to communicate more respectful or they would end the chat. I've spent 30 minutes my last 3 mornings dealing with this. There absolutely is no phone number to call to speak to a live person about the matter.”
