Login
Start Free Trial Are you a business?? Click Here

Noon Reviews

1.4 Rating 1,896 Reviews
8 %
of reviewers recommend Noon
1.4
Based on 1,896 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Noon 1 star review on 2nd December 2024
Sj.maryamm
Noon 1 star review on 29th November 2024
Alameen Ismail
Noon 1 star review on 23rd November 2024
Mishal Abuali
Noon 1 star review on 18th November 2024
Nisha Gurung
Noon 1 star review on 18th November 2024
Nisha Gurung
Noon 1 star review on 18th November 2024
Nisha Gurung
Noon 1 star review on 18th November 2024
Nisha Gurung
36
Anonymous
Anonymous  // 01/01/2019
I have purchased items only two times from noon and i must say I am very much satisfied with the service. Next day delivery and items are genuine. Don't have any idea about return service but the price was slightly lesser then other online marketing sites.
Helpful Report
Posted 5 years ago
Hi Kunal, Hi, thank you for sharing your awesome shopping experience with us. We are delighted to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!
Posted 5 years ago
No proper satisfactory answers from customer care, after reading this many negative reviews every where here and on facebook etc, how can I order phone when there is no gurantee or safety of money and items
Helpful Report
Posted 5 years ago
Hi Shakeel, we'd love to hear about your shopping experience to improve ourselves in serving you better. Would you please be kind enough to share your order number or more information through a direct message on Facebook or Twitter. We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!
Posted 5 years ago
i bought and Apple Pencil , and i received an chinesse pencil with samsung charger !!! totally fake items !!!!
Helpful Report
Posted 5 years ago
Hi Fernanda, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
DONT EVER ORDER WITH NOON THEY ARE FRAUDSTERS.... Worst experience ever . They send a faulty AirPod to me and are not ready to replace it !!!! Simply calling and annoying the customers with zero progress with the complaint . Highly disappointed!!!!!
Helpful Report
Posted 5 years ago
Hi, we'd love to hear about your shopping experience to improve ourselves in serving you better. Would you please be kind enough to share your order number or more information through a direct message on Facebook or Twitter. We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!
Posted 5 years ago
very bad experience with Noon , as this is my third order with them which is getting delayed again and again for the third time..at the end they will send an email telling out of stock.. SOUQ was the best and Noon is the worst.
Helpful Report
Posted 5 years ago
Hi, we are extremely sorry you didn’t have the shopping experience we intend to provide. Could you please share your order number or more information on the issue through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!
Posted 5 years ago
I have ordered the first time from noon, the order came wrong. I did request for return and I I got the money back in my noon account. I made another order and again it came wrong the reason is that the description mentioned in the website doesn't match the received items. I don't think I will use noon again.
Helpful Report
Posted 5 years ago
Hi Salwa,it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
noon.com is by far the worst online ecommerce ive used... I ordered for an item twice and they called me that the item in unavailable. They did not even give the option for a refund... only Noon Credits!! I ordered for a SOCKS and it did not came on time as expected and mentioned on their delivery schedule.. again they gave NOON Credits... not a REFUND... I ordered for an Apple Pencil through a colleague's account (hoping that is some "superstitious" way... my fate would change) instead i got a generic stylus pen!! That's takes the home run for me... Due to these series of unfortunate events i therefore conclude that only a "pea-brain" would use or even consider ordering from this website... Harsh.. i know... but how i was dealt with, i believe is much worst...
Helpful Report
Posted 5 years ago
Hi Adam,it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Not at all happy with the service I've received. I ordered a laptop as a gift and was given a date of delivery. After the delivery date passed; they said the Supplier said its our of stock and they've contacted another vendor who will supply it and its in packaging. On calling today, now they're saying that the second supplier backed out and they have no solution and they need time. While the same laptop has been put up for a price which is 20% higher than the currently quoted price and they're still not bothering to deliver. NEVER buy from Noon again! Order ID: NAEB70042489820
Helpful Report
Posted 5 years ago
Hi Ram, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
I wish there is an option for negative star. The worst ever experience so far on my online purchases.
Helpful Report
Posted 5 years ago
Hi Joey,it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Very bad experience, no commitment to delivery, no respect to customer time and money, same days delivery is scam, I had to log a complain to DED and will wait to get my money back.
Helpful Report
Posted 5 years ago
Hi Nivin, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
I received something completely different from what I ordered, not only was it cheaply made it the packaging was also bent and broken and the actual product was defective. Also i can only get a refund in store credits which i dont want. I just want my money back.
Helpful Report
Posted 5 years ago
Hi Lujain,it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
My very first order i was disappointed with noon.com. I felt cheated. They delivered the product late and delivered a completely different product. Simply waste of time and money on their website. Wouldn’t suggest anyone to buy from noon if you are looking for something in emergency. FYI my order #NAEB70014298101-S
Helpful Report
Posted 5 years ago
Hi Ahmed ,it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
seal opened
Helpful Report
Posted 5 years ago
Hi Mohamed, we'd love to hear about your shopping experience to improve ourselves in serving you better. Would you please be kind enough to share your order number or more information through a direct message on Facebook or Twitter. We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!
Posted 5 years ago
Hi Mohamed, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Hey am one your new customer and very very bad response and experience from.your side, the products i orderd is worst products I had recieved and every products are not same in your description
Helpful Report
Posted 5 years ago
They canceled my order simply, Shame on them, thank god I didn’t pay online
Helpful Report
Posted 5 years ago
Hi Tony , it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
USELESS !!
Helpful Report
Posted 5 years ago
Hi Geetha , we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Hi Geetha , we are extremely sorry you didn’t have the shopping experience we intend to provide. We have tried to reach you, Could you please reach us through a direct message on our Facebook or Twitter. We'll look into this in detail and fix it for a smoother shopping experience in the future. We are always here to help. Shukran!
Posted 5 years ago
pathetic is an understatement !! they have such a poor service and response please DO NOT SHOP !!!
Helpful Report
Posted 5 years ago
Hi Geetha , we are extremely sorry about the shopping experience you've had with us. We assure you that this isn't the experience we intend to provide. The concerned team has been advised to get you updated as soon as possible, If you're in need of any assistance, we are always here to help through any customer support channel. Shukran!
Posted 5 years ago
Worst website to order anything Customer service is pathetic. No one gives u any info. Even after the date of delivery pass they still ask u to wait with no solution at all. All repititive conversations as if u taking to a computer. I urge no one to buy anything from Noon. I have been cheated. My money has been stolen by Noon. They keep blaming the seller without taking any responsibility.
Helpful Report
Posted 5 years ago
Hi Amjed, it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. We hope you enjoyed your order as it is delivered. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
WhatsApp team are useless unfortunately, probably same team here but anyways let me keep posting for more audience to let them know how supportive noob are :) I sent so far 14 reminders since early July :) //////// Reminder#14 Hello again I’m looking for an update on #16702649 quantity in the box I just need an answer How many capsules in the box of the product ///////
Helpful Report
Posted 5 years ago
Hi Maher, it was nice talking to you over the phone short while ago to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Very bad service and disappointed overall. I ordered 3 items, from out of the 1 cancelled now the seller is increased the price and item still available online. Received 2 items both of them quality is very bad and one of them having ear pads out of it, one is not working. What can i say they selling very bad quality products. CAUTION BEFORE BUY!
Helpful Report
Posted 5 years ago
Hi Masroor ,it was nice talking to you over the phone to understand your concerns in detail and rectify them to ensure an exceptional customer experience. If there’s anything more we can assist you with, you are always welcome to reach out to us through any of the customer support channels in the app or website. We are always here to help. Shukran!
Posted 5 years ago
Noon is rated 1.4 based on 1,896 reviews