Northern Gas Heating Reviews

Name: Northern Gas Heating
Address: 267 Tettenhall Road, Wolverhampton
Rating: 3.68

3.7 Rating 421 Reviews

67 %

of reviewers recommend Northern Gas Heating

3.7

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 083 1000

Email:

contact@northerngas.net

Location:

267 Tettenhall Road
Wolverhampton
WV6 0DE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent 11 months waiting to have a boiler fitted as part of the ECO2 boiler scheme. They took my money in November 2016, had to re-do the EPC and technical surveys twice, didn't turn up to fit the boiler 4 times and have just told me that the scheme has ended so they won't be rescheduling.”

Helpful Report

Posted 7 years ago

“What went right? Nothing! New boiler installed 5 weeks ago over 2 days only to return home on 2nd day to a burst hot water tank & a leak through kitchen ceiling! Was promised new tank within 2 days but had to chase installation team for tank to be fitted over weekend so we would have heating but engineer was unable to get water to run from water tank to hot water tank. Further engineer out 2 days later & heating started working within 2 days but then noticed it wasn't turning off. More chasing & numerous phone calls for engineer to come out to put things right who eventually came but just did 'survey'. Now on 3rd booked & no-show appointment & unable to speak to customer service again!! At this rate I'll have my heating on for the whole of the summer! This really has been the worst & most frustrating customer service I have ever come across & find it hard to believe that Northern gas are able to operate as a reputable company when all they do is give out false promises. Northerngas please have the courtesy to respond to my review”

Helpful Report

Posted 7 years ago

“very happy with northern gas heating just had a new boiler fitted (march 2007) its brilliant the installers Carl & Mel were amazing all fitted in a day installation and maintenance instructions given thank you so much who could ask more”

Helpful Report

Posted 7 years ago

“I was very happy with the service from KASH (sales manager) to MEL the engineer. I had no heating or hot water, within two days my boiler was fitted and running. Polite and professional throughout.”

Helpful Report

Posted 7 years ago

“I booked a service of my solar thermal system as it hasn't been working properly. I was confirmed a day for such a maintenance. However I had a no show. This has happened on more than one occasion so I feel it necessary to state a poor experience in customer service”

Helpful Report

Posted 7 years ago

“the only company to help towards a new boiler the fitters were excellent the boiler was fitted very quickly and the central heating system was up and running in a day the follow up care to see if the system was working was excellent all questions were answered in a most professional way”

Helpful Report

Posted 7 years ago

“Had a new boiler and radiator fitted. Robert and Kevin who did the work were very professional. They worked hard, were very polite and cleaned up before they left. Also Holly and Jennifer called more than once to see that everything was alright. We appreciated that. The next day Danny came to the house to do an inspection and helped us with the digital control. He was very thorough and explained everything very clearly. We would have no hesitation in recommending Northern Gas to anyone. Thank you everyone for all your hard work.”

Helpful Report

Posted 7 years ago

Thank you for the fantastic review! Northern Gas Heating

Posted 7 years ago

“Very poor customer service had boiler installed 3 days ago still hot water leak called 4 to 5 times still no one called back always saying engineer will call you in 10 mins now over two days no call they don't have any emergency number very bad experience left lot of rubbish out side our hose”

Helpful Report

Posted 7 years ago

“from beginning of our contact with you to the end on instillation everyone involved were very good”

Helpful Report

Posted 7 years ago

“Adam, who fitted our new boiler, shower and bathroom radiator, was fabulous, he worked none stop, was very friendly, answered all our questions (daft or otherwise ) worked long hours We would highly recommend him to any one Louise jones”

Helpful Report

Posted 7 years ago

Brilliant Review! We will pass on your positive feedback to Adam. Northern Gas Heating

Posted 7 years ago

“Extremely happy with the service from the engineer, They fitted a new boiler and radiator for my elderly parents. The engineer with polite and tidy and took the time to explain things to my parents which is no easy task. Well done Northern Gas for employing such understanding staff.”

Helpful Report

Posted 7 years ago

“Nothing was to much trouble for them .great company”

Helpful Report

Posted 7 years ago

“I had my boiler changed this Monday 27/28th of February and have to say it all went very well indeed. Perry my fitter worked like a Trojan and left me with a very tidy fitted boiler . All the pipe work is incredibly neat inside and out. Perry is a consummate professional and can only say how thankful I am to all his hard work. Northern Gas have made every appointment they said they would and I have no complaints at all only praise. Regards Dawn Bracher”

Helpful Report

Posted 7 years ago

“your service from start to finish was 1st class.no faults and the new system is fantastic. The two fitters that come where so hard working and informative, oh and not forgetting very tidy. You would'nt even know that they had been..Overall as a Company i have no issues and as a team you should be very proud, so keep up the good work.. Many thanks”

Helpful Report

Posted 7 years ago

“Did what you said”

Helpful Report

Posted 7 years ago

“Prompt completion, great customer service experience, professional and good housing keeping”

Helpful Report

Posted 7 years ago

“Wow. What went wrong guys? Signed up with a very nice sales chap(Martin) who introduced me to my contact ( Mike) who i chased to pay the deposit then chased again for an installation date. called Mike to ask what time guys coming but got answer phone. Installation today( Thur 23 Feb 2017) and no-one turned up 9am. Called and waiting on line for 20 mins to speak to customer services who said someone will be round between 9-11am. i confirmed the house was empty and they had to ring me. Phoned again 2pm to say no-one rang and where are they! Said someone turned up rang bell then went. Funny he drove all the way there from London and turned back with no message through door or phone call! Rang customer services again who said they can install Next Thursday. I said rubbish i want deposit money back as i was certain this is a Cowboy company by then Jonathan(Customer services) who i have been dealing with at this time said he would ring me back to see if he can bring forward the time sooner than next Thursday. He never rang back. instead i rang him to say i'm sick of being fobbed off and want money back now and to put me through to accounts. After 20 mins of waiting i got cut off so rang back the sales department who said i need to email a Lynsey from accounts to get this back. so this is where i am, waiting........ I run a service company myself and if i treated my clients like this i would have no clients. This Company should not be on Which Trusted Traders. Shame on you Which!”

Helpful Report

Posted 7 years ago

“We had a Vaillant Ecotec Boiler installed in 2014 and we have had nothing but problems. The install went well enough but we continued to have problems with the flue leaking, they sent out an engineer to replace part of the flue several times as the boiler refused to work due to this problem and water was collecting on the top casing, the kept on happening until the entire boiler had to be replaced due to corrosion. Fast forward to now (20/02/2017) and the flue has leaked again and now we are without heating or hot water for the last week. Vaillant sent out an engineer and he has condemned the boiler due to safety concerns. We are still waiting for Northern Gas Heating to come back to us with the date of when the intend to repair it. I shall need to contact Gas Safe to report these cowboys.”

Helpful Report

Posted 7 years ago

We attended the customers home and corrected all concerns. We have since been back to the customer and completed his annual service. He was VERY happy and has kindly said we can remove the above review as he has found our customer service to have improved. We have requested the removal of this review now, Thank you Mr Leggat - we will keep working hard to improve our standards

Posted 7 years ago

“Bought solar panels from this company, they have not been working for over 6 weeks now. When an engineer came out to look at the system he said it was working and to keep an eye on it! Have been calling every day for the past week and a half and still nobody has got this sorted. Today I have been told the replacement inverter has been sent back to Germany, and they 'will try to send somebody out'. I have never dealt with such an unprofessional company as Northern Gas before.”

Helpful Report

Posted 7 years ago

“Northern Gas Heating installed a boiler for me three weeks ago. They recommended and installed the wrong boiler- one underpowered for the house. in addition as it was a combi boiler it was incompatible with our shower. They came out to "fix" the shower and proceeded to break it. We then had a continuous leak from the shower which I had to get another plumber to fix as they couldn't come out.Once that was fixed another leak appeared which damaged our hall and landing. We had another independent plumber come out who was astounded at the poor quality of the installation. The old boiler was left abandoned in our back garden, there was standing water left in dog legs in the piping (which is apparently a health hazard) and the old water tank had not been removed. After a number of calls (the staff were always friendly and competent but there was never a manager around- they were either in Tenerife on holiday or on two hour lunch breaks at 5pm!) an "inspector" came out from the company. He confirmed that the wrong boiler had been installed and made verbal promises about everything that would be done to put things right. We have been chasing for the two weeks since to get them to confirm this in writing. When I get through to them now, having told them I will be going to the Dispute Resolution Ombudsman and the Financial Ombudsman and that I am cancelling under the Consumer Rights Act 2015, my phone, which works perfectly well during my 25 minute wait in the queue, mysteriously drops coverage so they can only hear half of what I'm saying and then the line drops. Am amazing coincidence. So in short do not be attracted by the competitive pricing, the Which Trusted Trader status and the string of logos and accreditations on the site. At first sight they do appear a professional and friendly outfit. Sadly this is not the case. Do not put your money at risk. I'll be posting this on as many review sites as I can find in the hope it protects others. Incidentally, Kiran who has posted on here was one of the front line staff who dealt with me. She was very professional and prompt in her responses so it doesn't surprise me that she has been badly treated by them. Kiran hope you find something better soon- you're better than this company.”

Helpful Report

Posted 7 years ago

Northern Gas Heating is rated 3.7 based on 421 reviews