“It's hard to do business with people that you can not get a hold of. Also, I purchased 50 blades which were in stock and ready to ship in 3 days or less. It took them 2+ weeks to ship them.. no response or apology email.. even worse their warehouse is only a 100 miles away!!! Norwood please fire your current managers and hire competent management staff. Self-sabotage is not a good business practice.!”
“Wonderful machine I love it.... Water valve sucks I replaced it with a metal one. Also for the love of the universe can we get a fuel gauge for this thing... Please 🙏
Once again great Machine”
“Very pleased with HD36 v2. My first experience sawing but have been woodworking all my life. I am especially pleased with the customer service I have received along the way. So far they are very helpful and stand behind products and services. Thanks to all of you.”
“My mill is a Lumbermate 2000. It performs very well. I didn't give it 5 stars because I am not fond of the log dogs. I would prefer dogs that telescoped straight up or came in different lengths rather than swivel up. I would like to upgrade to a newer model but this mill is so good it doesn't seem worth it.”
“I was communicated through emails that 5 new correct size blades we getting shipped to me a month ago and after many emails still nothing.
Everything has been so hard to get and it's been over a month of calling, emailing. I've heard apologies and promised they will correct it yet here I am.
As of now, I'm still NOT recommending Norwood and regret my purchase.”
“I couldn't be happier with my LM30, Norwood, and my experience purchasing my mill. Annetta my sales rep, thank you for the time you spent and making sure I got everything,(and then some) that I needed. Shipping was great everything was packed and shipped properly. To you reading this, you won't go wrong with a Norwood mill, or having the comfort of being taken care if these guys. Excellent company to deal with and would recommend to anyone! Thank you Norwood for supporting your Veterans, the discount helped tremendously! Semper Fi!”
“Tried to purchase replacement saw blades. First they sent the wrong size so in order to return them I had to wait for a shipping label. Once I dropped them off at ups to be sent back they said they would ship the blades I ordered. 2 weeks go by and nothing so I callled and they said the order was never picked in the warehouse but they will ship immediately. I was supposed to get a email to track the shipment never did. I called again and was told that today(Monday) was a Canadian holiday, apparently they celebrate the first Monday in August go figure. But I should have the blades the next day which made no sense because if they were shipped the Canadian holiday wouldn’t matter. I called again the next day(Tuesday ) and was told the order went out there is a tracking number and ups has the shipment. I went to the ups site put in the tracking number and it tells me the label was created but ups does not have the package yet. Once they receive the package it will take 3-5 days to reach me. At that point I will be over a month and a half into this. My mill is down as of yesterday because I have no blades. I won’t go through them for blades or anything else ever again and just want to warn others what can happen. Very unorganized and care free about taking responsibility to ship things. 3 different people talked to at Norwood all told me different promises that I would get my blades asap. I asked for overnight or next day delivery so I could be up and running instead of losing money but they lied again saying they were shipped already when ups said they weren’t. Very disgusted hope this doesn’t happen to everyone.”
“Stay away because they have terrible customer service. All they're worried about is the date you purchased it and quick to point out how close you are to the 2 year mark. We bought the HD36V2 with lots more added parts for personal use. 1st it was missing box no 9, then the set of 5 blades they sent were wrong which doesn't fit our machine. Eventough their own records indicate this discrepancy, because we didn't use the machine and noticed it till after their 30 days policy, they won't replace the incorrect blades. Lots of "customer satisfaction guaranteed" promises but won't actually back it up.”
“Norwood is a fantastic company with an excellent product. I have not ever regretted getting my HD-36 and have paid for the mill many times over in the short time I have owned it. I upgraded to hydraulics 18 months ago and have loved it; makes log handling so much easier. If you are in the market for a mill, you won’t go wrong with a Norwood sawmill!”
Thank you for your solid review. We're glad to hear the HD36 and hydraulic upgrade are working well for you. Your success is a reflection of our success, and we're proud to have played a part in your achievements. Happy milling!
Norwood Sawmills
“we are very happy so far with our hd38 with hydrolics. we have been using it for 3 months now and have produced lumber for two buildings here at our construction business. our biggest want would be on the hydrolics wish tjere was not a seperate motor for them, and the log loader could use some improvements. one the legs are tomshort to reach the ground . we have to block them.up and it cant handle larger logs. also when loading logs they get stuck on cross bunks rather than rolling right on deck. it als would be very nice to be abke to leave them part way up to stack slabs on to edge later. bit they need to be returned all the way down so saw head can pass.”
“I’ve had my HD36V2 for about three years and have sawn over 100 logs. Mostly oak and maple along with several spruce logs. Had an issue with the guide hitting the spring retainer plate but received an updated spacer and now no issue sawing full width boards. Assembly of machine was fairly easy. Opted out of the trailer package and added an extra 6 feet of bed .
We’ve mad a couple chicken coops, new deck and several live edge table tops. Love not having to drive for hours trying to find lumber for a project when I can just make what I need when I need it. Service has been good and price was reasonable. Ordered a few extra parts and delivery was great. Delivered to my door in less than a week.
Only regret is I should have gotten it 5 years sooner. Absolutely love it!!”
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