“I asked many times about the specs of a product, I ordered ans did not receive what I was told.
Service refused to correct the situation, offered toi sell me something else but I have no more confidence.”
“Terrible communication, my order came over a week late. I wanted to refund and the instructions were not clear at all. Once following the crappy instructions they never sent my money back despite asking multiple times. Do not order from this company you will regret it.”
“Let me say Michael my sales man is great and I think the saw is good I couldn’t tell you because for weeks I’ve had a saw 90% assembled waiting on the rest of it so I can go to work . I’m trying to start a business and this is very very bad for me . I’m sure if you just want a hobby it ok . Michael go work for wood mixer so I can buy all our future saws from you !
John See”
“I was communicated through emails that 5 new correct size blades we getting shipped to me a month ago and after many emails still nothing.
Everything has been so hard to get and it's been over a month of calling, emailing. I've heard apologies and promised they will correct it yet here I am.
As of now, I'm still NOT recommending Norwood and regret my purchase.”
“Tried to purchase replacement saw blades. First they sent the wrong size so in order to return them I had to wait for a shipping label. Once I dropped them off at ups to be sent back they said they would ship the blades I ordered. 2 weeks go by and nothing so I callled and they said the order was never picked in the warehouse but they will ship immediately. I was supposed to get a email to track the shipment never did. I called again and was told that today(Monday) was a Canadian holiday, apparently they celebrate the first Monday in August go figure. But I should have the blades the next day which made no sense because if they were shipped the Canadian holiday wouldn’t matter. I called again the next day(Tuesday ) and was told the order went out there is a tracking number and ups has the shipment. I went to the ups site put in the tracking number and it tells me the label was created but ups does not have the package yet. Once they receive the package it will take 3-5 days to reach me. At that point I will be over a month and a half into this. My mill is down as of yesterday because I have no blades. I won’t go through them for blades or anything else ever again and just want to warn others what can happen. Very unorganized and care free about taking responsibility to ship things. 3 different people talked to at Norwood all told me different promises that I would get my blades asap. I asked for overnight or next day delivery so I could be up and running instead of losing money but they lied again saying they were shipped already when ups said they weren’t. Very disgusted hope this doesn’t happen to everyone.”
“Stay away because they have terrible customer service. All they're worried about is the date you purchased it and quick to point out how close you are to the 2 year mark. We bought the HD36V2 with lots more added parts for personal use. 1st it was missing box no 9, then the set of 5 blades they sent were wrong which doesn't fit our machine. Eventough their own records indicate this discrepancy, because we didn't use the machine and noticed it till after their 30 days policy, they won't replace the incorrect blades. Lots of "customer satisfaction guaranteed" promises but won't actually back it up.”
“I have a 23 hp Briggs and Stratton engine vtwin that has never worked properly. I've tried cleaning carburetor,changing plugs, fuel pump etc.. may get 1 good day out of the engine and it's back to backfiring, sputtering, idling rough, blowing black smoke and shutting off. I'm so disappointed after spending so much money to purchase your mill. I was hoping to have someone representing Briggs and Stratton to come here and service the engine rather than remove it from the mill but no such luck. Very dissatisfied but do like the design of the mill.”
“numerous problems assembling this saw that the client needs to fix before the saw will even run.
Poor packaging and peeling paint.
Need a ladder to fill the gas tank.”
Thank you for taking the time to share your feedback with us. We deeply regret to hear about the challenges you've faced with the assembly and condition of your sawmill, and we want to assure you that your satisfaction and experience with our products are of utmost importance to us.
We understand your concerns regarding the gas tank's placement and want to clarify that the design is consistent with industry standards for portable sawmills. Additionally, we've designed the sawhead to be adjustable, allowing it to be lowered for easier access to the gas tank. This feature aims to alleviate the inconvenience of refueling.
The assembly and instruction manual is comprehensive to ensure a thorough understanding of the setup and operations, though we understand it requires a dedicated review. We encourage reaching out to our support team for any clarification or assistance needed during this process—our goal is to make assembly as straightforward as possible.
Your feedback regarding the paint has been forwarded to our customer service team for further investigation. Quality assurance is a critical component of our manufacturing process, and we take such concerns seriously to ensure they are addressed effectively.
Having built numerous mills on-site successfully, we are confident in the performance and quality of our products. We are always here to assist with any assembly issues, operational questions, or additional support you may need. Please feel free to contact us at 1-800- 567-0404 or email us at info@norwoodsawmills.com.
Your experience with Norwood is important to us, and we are committed to ensuring it is a positive one.
Norwood Sawmills
English