Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately didnt receive all my order & over a week on after an email promising me rest of it its still not arrived. First time iv ordered from you & possibly the last!”

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Posted 2 years ago

“Dog food never arrived absolutely shocking service still awaiting refund”

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Posted 2 years ago

“Never received my order.”

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Posted 2 years ago

“Goods never received and no response to emails that have been sent to them asking for either refund or the goods ordered. No telephone number for them either. Would never use this company again.”

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Posted 2 years ago

“I don’t really know where to start. Before ordering I contacted customer services (on Wednesday 19 October) to see when my items would arrive. I was told by the weekend. I therefore placed the order. I never received dispatch notification, have had to chase on multiple occasions. The owner was even involved and apologised but still 3 weeks later they have not arrived. I have asked for a refund which they’ve said will happen in 7-10 days. I fear I may need to chase again! Customer services are a joke, nobody to speak to just email.”

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Posted 2 years ago

“..........”

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Posted 2 years ago

“Still not received my order and poor response from my e-mail queries.”

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Posted 2 years ago

“Not had my orders.I have message you 3times in the last 2 weeks you have not answered any poor customer service.You message me to say that it had gone to warehouse on 24 October Waiting for couriers as soon as your order has collected you will have a tracking number. I think you should read you messages.It now 10 of November and still order .”

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Posted 2 years ago

“Never received goods.”

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Posted 2 years ago

“Really poor service”

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Posted 2 years ago

“Parcel never arrived after apparently being sent twice. Asked for refund and its been over 10 working days. I had to order from somewere else cus dog needed food. Sorry but I won't be useing this sight again”

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Posted 2 years ago

“Terrible service”

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Posted 2 years ago

“we havent even got the deliver nothing its a joke please send money back”

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Posted 2 years ago

“Order didn’t arrive but couldn’t get help for sometime. I won’t use them again”

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Posted 2 years ago

“I ordered a Danish Design dog bed from this firm - the third time I have used this supplier. It has not been delivered - although the company say it was despatched - and I have received no answer to my many requests for information. I never received the promised message identifying the courier, nor any tracking information. Emails are never answered and I have so far failed to get any sensible response from telephone calls. How can a company suddenly fail to perform? I would not use this company again!”

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Posted 2 years ago

“Truly awful. I'm amazed I was sent a link to review the company and my experience. I didn't get the £100+ food that I ordered. I haven't had my refund and its now 4 weeks since I was told I would be refunded. Email communication is a joke - if I'm lucky I get a response every 2 weeks. Please, save your money, don't spend it here, shop elsewhere.”

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Posted 2 years ago

“You never delivered my goods and you still haven’t refunded me my £77 and I am really angry about this!!! And you keep sending me emails asking me to rate the products and asking how well you did??? Well you didn’t you are officially the worst!!!!”

Helpful Report

Posted 2 years ago

“Delivery was very slow. Quick responses to emails but constant lies that items had been shipped but could not provide tracking. Only when I threatened to cancel order did the items arrive the next day but did not advise me that items had been shipped No free treats as advertised. Wished I read previous reviews on the company before placing my order as they mainly negative.”

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Posted 2 years ago

“My order was only delivered after I contacted my credit card provider to cancel the order as it had not been delivered after 2 weeks despite several promises online from you. Will never order from you again”

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Posted 2 years ago

“Was told my item had been dispatched when it had not. No communication after sending emails. I then read the reviews for this company and they were dreadful. Most reviews were of a similar nature. I count myself as lucky as i eventually received my order , most customers seem not to. Sadly i would not take a chance using Not in the dog house again until they drastically overhaul their act.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews