Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,549 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT TOUCH THESE PEOPLE!!! They say all the right things but that is all they do. Placed an order for dog food 5 weeks ago. They sent the right emails confirming the order and delivery details and even emailed me to apologise that I had not received my order and they would resend the order out but still nothing and not even replying to my emails requesting a refund. How can they live with themselves especially in times like now when people are financially struggling or are they just relying on people getting their money back through their banks?? ABSOLUTELY DISGUSTING PEOPLE.”

Helpful Report

Posted 1 year ago

“Ordered and paid for frozen dog food. Nothing arrived and unable to contact, site is not working and email of no use. Requested return of my money and have now reported to Action Fraud as I cannot as an 80+ year old cannot afford this and Knaresborough is not down the road so that I can hammer on the door!”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS COMPANY!!!!!!! After placing an order for dog feed approx £100 spent, I have yet to receive the goods. I have emailed Amy several times to be told my Tracking details would be sent-never received. I have asked for a refund several times - no further replies have been received. This company is a scam”

Helpful Report

Posted 1 year ago

“They take your money,initially respond to your request for updates on delivery, don’t deliver your product, and then don’t respond or refund the money paid to them .Eventually failing to answer any emails,absolutely fraudulent company with no morals”

Helpful Report

Posted 1 year ago

“Disgusting thieving scammers , DO not use this company !!! they take your money but never deliver your goods and when you request a refund they totally ignore you , the owner Will should be ashamed of himself also all of his sidekicks taking hard earnt money off of innocent animal lovers.”

Helpful Report

Posted 1 year ago

“Avoid this company never recieved my goods or a refund just constantly fobbed off with excuses”

Helpful Report

Posted 1 year ago

“Second time I am receiving an email asking me to review a product I have returned over a month ago and still haven't received a refund from Not in the Dog House. Have sent several emails to no avail. No number to call. Will never buy from this company again and wouldn't recommend them. Avoid giving this company your business. They simply don't deserve it.”

Helpful Report

Posted 1 year ago

“Beautifully made collar for my dog. Just took a little longer to arrive than expected. Otherwise would have been a 5 star review.”

Helpful Report

Posted 1 year ago

“Scam, order not received and unable to contact”

Helpful Report

Posted 1 year ago

“Scam, report to Action Line and North Yorkshire trading standards and your Bank, Website down since yesterday so maybe they’ve been closed down at last”

Helpful Report

Posted 1 year ago

“Very poor service...don't use them!!!”

Helpful Report

Posted 1 year ago

“I ordered two coats for my 2 Lab X Rotti girls - perfect fit, stay in place whilst out and about - very little slippage, which is something I've had issues with in other brands”

Helpful Report

Posted 1 year ago

“Very pleased with products bought and prompt delivery”

Helpful Report

Posted 1 year ago

“SCAM, company no longer on line, contact email just bounces back. Beware.”

Helpful Report

Posted 1 year ago

“Awful experience in delivery of the coat wiyh poir communication and delay in delivery. Dog coat is not waterproof at all. I am no longer putting this garment on my dog.”

Helpful Report

Posted 1 year ago

“Product not delivered. Refund received after charge back initiated through credit card company”

Helpful Report

Posted 1 year ago

“Great quick service. Good website, thank you”

Helpful Report

Posted 1 year ago

“Item arrived with some unusable food. Tried to contact the help team on three separate occasions and nothing. Ridiculous.”

Helpful Report

Posted 1 year ago

“The coat was far too big for my dog although the quality and style was very good. I had to pay £5.00 to send it back for a refund which I still haven’t received! I had a similar problem with a dog coat from Amazon but they refunded me straight away and didn’t charge for a refund!”

Helpful Report

Posted 1 year ago

“Very Disappointing Customer Service! Ordered 3X15kg bags of dry dog food and only received 2 bags. Sent numerous messages to Will and Amy at Not In The Dog House requesting a Resolution or Refund but they are not responding to my messages; over 1 month has passed! I do not recommend using Not In The Dog House!”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,549 reviews