Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dog food never arrived and we still have not received our money back despite emails requesting the return of money.”

Helpful Report

Posted 1 year ago

“Appalling service I doubt if it’s even legitimate No delivery No refund No communication I have reported them but intend to take it further”

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Posted 1 year ago

“Have never experienced such appalling customer service. Phone calls are answered by a machine and enquiries left along with emails sent were not responded to. Took 2 weeks from placing order to delivery. There is more I could add but I recommend you give this company a very wide berth and shop elsewhere”

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Posted 1 year ago

“You have the audacity to ask for my feedback on the dog food I have not received despite being told that either you had sent it or you have canceled my order and refunded the money.”

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Posted 1 year ago

“Awful experience. Still have not received the item I ordered and have tried contacting company. Really think this is someone taking your money and never dispatching item I am going to have to take it up with bank to try and get refund. Don’t waste your time and money ordering from them. Very disappointed with the whole process”

Helpful Report

Posted 1 year ago

“Can't offer any comment on the products since I still hadn't received my order 2 weeks after placing it. After 1 week I enquired where it was & was told it was being despatched to the warehouse that day. It evidently wasn't. Ended up cancelling the order, got a refund & bought elsewhere!”

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Posted 1 year ago

“Horrendous after sales. Took 4 weeks for my dog food to be delivered and the only response when I contacted them was ‘you will receive a dispatch notice’ Never using again”

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Posted 1 year ago

“I am still waiting for my item. Ordered two weeks ago.”

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Posted 1 year ago

“Order never arrived, no contact, trying to reclaim money from bank”

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Posted 1 year ago

“The product has yet to arrive....”

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Posted 1 year ago

“POOR! Don’t ever order from this website. I placed my order over 3 weeks ago and still have not received it, after saying 5 business days. Absolutely terrible website.”

Helpful Report

Posted 1 year ago

“Took 17 days to deliver a product that was listed as being available/in stock. 16 of those days were the time taken to get the consignment to the delivery company so clearly not an issue with the delivery company. Inquired three times as to the status of the order. First inquiry I was told that it had been dispatched, then the second inquiry got no reply, then a few days later an automated email to say 'sorry it's taking longer than usual', then another automated email a few days later to say that my order's on its way. A few days goes past, still nothing, and then after the third inquiry was told that it would be chased up and dispatched straight away. Finally arrived four days after that. Seems to me some sort of issue with stock control and/or tracking the status of people's orders.”

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Posted 1 year ago

“I made my first order in December before Christmas with Not In The Dog House but sadly they are! It is now the end of January and my order has STILL not been received. I’ve only received 1 communication from them stating it would be delayed, this was back in December…. What can I say… I won’t be ordering from them again! Thankfully my kittens didn’t go starving as I order from elsewhere.”

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Posted 1 year ago

“Terrible service, the bird seed took 3 weeks to arrive & each time I enquired about the order all I ever got was an automated response. Would definitely not use again.”

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Posted 1 year ago

“I wish I could say good things, but after being mislead and ignored regarding my order unfortunately, I can't. Not in the dog house need to do a whole lot better if they want 100% customer satisfaction!”

Helpful Report

Posted 1 year ago

“Placed my order on the 9th January, still waiting for delivery. I have emailed multiple times and get the same 'copy and paste' reply apologising for the delay. I asked for a refund or alternatively they send out another bag of food at priority delivery as clearly the other has been lost. I also asked for tracking info but they couldn't provide me with it, seems dodgy to me. Not willing to accept responsibility over orders. Received another email to say it's been dispatched and yet a week later still waiting. Looked up reviews elsewhere and poorly rated with other customers having the same issues as me. I'd avoid.”

Helpful Report

Posted 1 year ago

“Ordered and paid on 10/1/23 and still not received my goods absolutely shocking customer service. I will never purchase anything off your company again. Regards Jeff”

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Posted 1 year ago

“Arrived with one packet broken & food leaking out & complimentary biscuits packet split”

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Posted 1 year ago

“Order was only shipped after 31 days and multiple complaints. Shocking”

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Posted 1 year ago

“Dog food took weeks to come. Did not respond to email request.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews