Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received my order after 20 days, will not shop with them again sent 3 email only one sent bck.”

Helpful Report

Posted 2 years ago

“I have emailed but still no response, Opened my package for the seams of the dog crates were undone on both. Very disappointed”

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Posted 2 years ago

“Three weeks on still nothing do not use.”

Helpful Report

Posted 2 years ago

“Delivery taking too long. ORDER #107811 we were told it was on the way on 20 September. Over a week later and it has yet to arrive. The dog is getting hungry ;-)”

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Posted 2 years ago

“This company are awful I have not had any of my products since ordering three weeks ago and despite lots of assurances they the pfpucts have been shipped. Awful will never use again”

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Posted 2 years ago

“Ordered nutriment raw cat food had message to sorry for the delay and still not been delivered 28/9”

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Posted 2 years ago

“I brought a MP Bergamo Sonny Classic cream 80cm dog bed and on delivery the man who delivered asked me to open the package whilst he was present as the box that it came in was so torn and battered and just sellotaped back together in which he thought the item inside must of been damaged but when I opened it the dog bed was not cracked so I said it was ok and he left happy with that but later on making the bed up for my dog I noticed that the plastic base was not that tough or rigid as when pressure was not applied it popped up as if something had stretched the plastic. I also knew that the base should not be like this as my dog had a same bed that I had brought from a shop that I had accidentally stepped on and cracked it so this one was to replace it but the quality was not great or as good as the old one. I would send it back and either ask for a replacement or money back but such a difficult item to send back. Therefore I will wait for a response from the owner of The Dog House to my review to see what they suggest in answer to my review.”

Helpful Report

Posted 2 years ago

“My order hasn’t arrived (still!!!) so can’t review it but am not happy at the length of delivery time!”

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Posted 2 years ago

“Item missing from order. No response to email sent flagging this. Longer than expected dispatch time.”

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Posted 2 years ago

“Received my order after 2 weeks.”

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Posted 2 years ago

“Didnt turn up read trust pilot before your order.”

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Posted 2 years ago

“I never received my order after 3-1/2 weeks. I was never able to speak or email.anyway but idiotic AI which told me yo write my reply above a line which didn't work on my phone. Not In the Dog House is the worst service I have ever received. I was told this weekend my order would be replaced. Of course it has not. And the pathetic we are busy preparing your order and we are a small independent business yeah so why do they have AI.”

Helpful Report

Posted 2 years ago

“I am still waiting for my order so disappointed with the very slow despatch”

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Posted 2 years ago

“Very poor service I have still not received my order which I placed on 9th very little communication worst service ever will never use this service again.”

Helpful Report

Posted 2 years ago

“Absolutely would not recommend. Didn’t send order, ignored all communication, sent fake tracking info. Had to dispute to get a refund which I finally have a month later. They have turned commenting off their social media and have the worst reviews. Will never order again.”

Helpful Report

Posted 2 years ago

“DO NOT USE!!! After a week of emails about an order I’m constantly told it’s been despatched and I will get a tracking number…but nothing?!! It’s over £50 order too, I’m furious and looking at the reviews it seems like they need to be closed down!!!”

Helpful Report

Posted 2 years ago

“Awful service. Ordered over three weeks ago. Still not received puppy food. Not received tracking information. We were left with no food for our puppy as it didn’t arrive in time (at all). Had to buy a similar but different food than what she was on before coming to us which isn’t ideal. I emailed multiple times to find out where my order was. I received a reply apologising my order was late but should be received soon ( two weeks ago) still no order and no response to following emails. I tried to cancel my order after having to buy from else where - still not had a reply or refund. That was over a week ago.”

Helpful Report

Posted 2 years ago

“Terrible service, no communication, 4 week delivery. Never using you again”

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Posted 2 years ago

“I'm still waiting for my order after three weeks, this is not acceptable!”

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Posted 2 years ago

“You are asking me for a review of the products but I am still waiting to receive them!”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews