Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received my order yet after 21 days”

Helpful Report

Posted 1 year ago

“Dear, Willian James , shop owner I ordered dog treats (#124947 on the 7th of April, and #123380 on the 20th of March, I waited a whole month ). I haven't received either of them. I sent you many times my concerns including a refund request. You made many excuses not a refund, not sending the replacement whatever. I found out your business is NO good at all. Many customers are losing money every day. I am also one of them. If you do not have any stock of dog foods. You should be honest and tell customers that you can not supply to us. I really disappointed with your running way of business and never visiting your web site. Hopefully, other customers won't be upset about their purchase from you any more.”

Helpful Report

Posted 1 year ago

“ordered 2 dog coats - never received them !! I paid £43 for the 2 PLEASE GET IN TOUCH AND TELL ME - WHERE ARE THEY i WAS RELYING ON THEM FOR ALL THE WET WEATHER WE HAVE HAD wILL NOT BE ORDERING FROM YOU IN THE FUTURE VERY POOR SERVICE AND COMMUNICATION”

Helpful Report

Posted 1 year ago

“Never received my order, DO NOT ORDER FROM THIS COMPANY, dreadful service. Had to go my bank to get my money back 😠”

Helpful Report

Posted 1 year ago

“We haven’t received them yet and I have had to go else where to get some”

Helpful Report

Posted 1 year ago

“I payed and placed my order but despite numerous emails asking when the order would be delivered. I received several replies stating that the order had been despatched but 3 weeks later still no delivery. I have now contacted my credit card company for a refund as "Will" the owner has not or will not refund me. I will never order from this company again and advise anybody reading this review to look elsewhere for your pet food. Or even better look at the BBC Watchdog programme for their views on this company. Be warned !!!!”

Helpful Report

Posted 1 year ago

“absolutely s**t!! avoid at all costs.”

Helpful Report

Posted 1 year ago

“I have not received my product. Large antibacterial dog bed! I have emailed 3 times and telephoned twice!!! Please can I have a refund if you are unable to supply the product I ordered and paid for. Very disappointed ☹️”

Helpful Report

Posted 1 year ago

“Terrible company and bad communication still waiting for my refund !”

Helpful Report

Posted 1 year ago

“I will not be using your services again. My order still hasn’t arrived. I’ve emailed 3 times with a response that provides no help or support. I will contact my bank for a refund as your company offers customers no support. Phone lines don’t work”

Helpful Report

Posted 1 year ago

“Never ever would I order anything from your company. Disgusting customer service support with no delivery status updates. No communication lines where I can actually speak to anyone in customer services. Shoddy company. I have also shared my experience with Trustpilot. You should be ashamed of yourselves.”

Helpful Report

Posted 1 year ago

“Still have not received this order after multiple emails to them, I just received a generic email back to say it was on the way. Disappointed and wish I had never ordered this item”

Helpful Report

Posted 1 year ago

“My product did not arrive. I had to go through my bank to get a refund”

Helpful Report

Posted 1 year ago

“Product not arrived after weeks so cancelled and await refund!”

Helpful Report

Posted 1 year ago

“I ordered some dog food which never arrived. They did not answer the phone, and took a long time to respond to emails, and sometimes did not respond at all. It seems they were selling things which they did not have in stock. Am still awaiting a refund.”

Helpful Report

Posted 1 year ago

“Haven’t received order been a fortnight now no product to review about had high hopes about as it’s the only dog meat I can find too which my dog is accustomed to please hurry up my order as you have promised as my dog is waiting for her food”

Helpful Report

Posted 1 year ago

“Unfortunately I have had a bad experience with this company and would not use them again in the future. The item, which was in stock took so long to be dispatched (despite receiving an email to confirm it had been 3 weeks before it actually arrived) that I had to cancel the order and request a refund. They confirmed the order was cancelled and refund would be processed in 5-10 working days. This time has lapsed and I have not received the refund but instead received the item which is no longer required due to the significant delay. I am awaiting a response from the company.”

Helpful Report

Posted 1 year ago

“I haven't received the items and I have been chasing for information for nearly 4 weeks!”

Helpful Report

Posted 1 year ago

“Never received”

Helpful Report

Posted 1 year ago

“Still waiting for purchase, three weeks later...have since read reviews of the company and find I am not alone...waiting now to see if I get a refund...lots of folks in the same boat . Never again.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews