Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No delivery after 3 weeks, no tracking number, no contact phone number, no response from the company after numerous emails. Very poor service would about buying from them, they are happy to take your money but no goods turn up.”

Helpful Report

Posted 1 year ago

“Avoid, avoid, avoid........ This company takes your money and runs!! I've ordered from here over 2 weeks ago, my order has not arrived!! I've emailed chasing my order and I get a response advising they will look into it and they will come back to me to update me! Yeah of course you will, no further update. THIS COMPANY IS A SCAM!!!!!”

Helpful Report

Posted 1 year ago

“LIARS!!!!!!!! Took my money. Lied that they had shipped the goods. Lied that they would refund. Neither has taken place. They are CRIMINALS”

Helpful Report

Posted 1 year ago

“Just been scammed by Not In The Dog House. Paid for product, it never arrived. Chased and chased and although emails logged as received, there was no reply from them. HSBC raised a dispute and i got money back. Then I investigated the mountain of negative customer experiences.... What a fool I was !”

Helpful Report

Posted 1 year ago

“After ordering I didn’t receive any tracking information, I tried to request this with no luck and just kept getting the same response, sometimes I wouldn’t get a response! For weeks this went on and after repeatedly trying to find out where my order was I requested a refund, again this went on for weeks with no contact! And then out of the blue again, with no contact from them, they gave me my refund. Do not waste your time with this company, I live quite close to the companies manufacturing warehouse so I didn’t think delivery would be an issue!”

Helpful Report

Posted 1 year ago

“I STILL HAVE NOT RECEIVED MY ORDER AFTER A MONTH AND 5 EMAILS”

Helpful Report

Posted 1 year ago

“i sent you a email regarding my disappointment in my order 5 of the chub tubs were open and smelling so had to be thrown away”

Helpful Report

Posted 1 year ago

“Should be in jail this lot total crooks”

Helpful Report

Posted 1 year ago

“Not impressed ! Delivery said around 5-7 days. Waited a week. Nothing. Asked where order was , was told they’d sort it asap. Waited another 7days and asked again and then told them to refund. They said they’d cancel order but then magically it arrived three days later and no refund was given. Won’t be using again”

Helpful Report

Posted 1 year ago

“The products I ordered were fine. The communication and delivery was not. Waited 3 & half weeks for one of my orders to arrive, even though they said it had been dispatched after 5 days- after I had asked them. contacted them multiple times to try and find out what was happening- no replies. Got an email telling me my delivery was coming, but never received the info from courier, when I asked again for some clarification no reply. Put a complaint in through the complaint form on the website, no reply. No explanation as to why my order was late, no help to let me know what was going on. Had to go and buy dog food locally while I waited because the delivery didn’t come in the time stated, paid a delivery charge on the order too. To make it worse, the delivery note that came in the box said it had been sent 3 days after I ordered it!!! So something had obviously gone wrong and no one could tell me that plain and simple so I was aware! Initially thought this looked like a cool little company that I could get stuff for my cats and my dog, but terrible experience with their customer service or should I say lack of, has made me rethink using them again.”

Helpful Report

Posted 1 year ago

“After 2 weeks still no delivery.No response to 2 emails to customer service”

Helpful Report

Posted 1 year ago

“Wish I read the reviews like others before ordering! Delivery took forever, items were missing when it arrived. Tried contacting by phone and email with no response. Had to request a refund through my bank.”

Helpful Report

Posted 1 year ago

“Would never order from this company again. Had to order from other company as well due to this one being so slow Had to get on to customer services to get the delivery out”

Helpful Report

Posted 1 year ago

“What a shame after placing my order over three weeks ago I have still not received it despite several chasing emails! Money taken but no goods received”

Helpful Report

Posted 1 year ago

“Firstly, I ordered dog food, 1 day before delivery they contacted me and said that it's not available. They offered me different cheaper food for the same money! I asked for refund. I've been trying to get my refund since 27th July. It tak s them 2-3 weeks to reply to an email if they reply at all. Very slow and annoying. Today is 12th September and I'll have to contact my bank and force the refund this way. Absolute scammers. Don't trust them.”

Helpful Report

Posted 1 year ago

“Don't by from them payed £118.50 food from them still watering for refund after 8 weeks look on trustpilot”

Helpful Report

Posted 1 year ago

“To put it simply, they stole my money, unfortunately I ordered from them and then read reviews, my mistake, I did eventually get a refund from my bank. I will be reporting them to Trading standards, I urge anyone who didn't recieve their goods to do the same.”

Helpful Report

Posted 1 year ago

“I received the wrong order from Not In The Dog House (turkey treats, instead of the chicken treats ordered and which were listed on the delivery note. My dog is allergic to turkey so cannot have these. It is now a week later and I have had no response to my emails from Not In The Dog House and, as they do not have a published phone number, it makes this impossible to resolve with them.”

Helpful Report

Posted 1 year ago

“All those 1 star reviews...well here's another. No goods arrived (and quite a hefty order). Zero emails explaining why. That welcome email from Will is a joke...these are scam artists. I requested a refund and was told relatively quickly it would be issued. Nearly 4 weeks later and nothing...and no response when chased. Time to speak to the bank and Trading Standards. DO NOT USE THIS WEBSITE.”

Helpful Report

Posted 1 year ago

“Totally fed up. Given them lots of opportunity to send my order but not received anything. Now no response to another message. So I’ll not be using this company again and hope to get my money back soon.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews