Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,549 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I had read the reviews before I ordered £47.40 may not be a lot to him but it is to me , my order was placed in September it never turned up so like everyone else I have received the email with empty promises,I could say so much more but I'll not take myself to his level”

Helpful Report

Posted 1 year ago

“I was told I would get a refund after Goods were not delivered. I've been waiting weeks.i keep being tomd they will be paid back and nothing. They are scammers.”

Helpful Report

Posted 1 year ago

“I ordered puppy food from this company on the 16th of August - it is now Oct 14th and order still not received. Have emailed more or less every week and promised a refund - refund not received. Please avoid this company. They will take your money but will not deliver the goods.”

Helpful Report

Posted 1 year ago

“Do not buy from this company I ordered a dog coat on 13th August and I was told it had been dispatched. They never sent the coat! After I had complained they cancelled my order. I am still waiting for a refund 2 months later.”

Helpful Report

Posted 1 year ago

“Order placed 5 weeks ago with still no sign of delivery. Contacted their customer service dept after 2 weeks. Fobbed of with the usual feeble excuses, now they have gone silent. No delivery/ no refund. They should be forced to cease trading... Robbers and scammers!!”

Helpful Report

Posted 1 year ago

“Scam company. Ordered two dog coats and a drying robe, neither have been dispatched. There is no number for customer service. Avoid at all costs. If you’ve called victim, join the not in the dog house is in the dog house Facebook page for advice, but don’t expect your money back.”

Helpful Report

Posted 1 year ago

“Over a month & half ordered Arden Grange Light None delivery of item only received 2 automatic emails saying sorry for delay & tracking will be sent No tracking sent & still haven’t received the item or refund as requested”

Helpful Report

Posted 1 year ago

“Ordered dog food 5th September still no dog food asked for refund and again no refund....sent many emails but still no response....bunch of thieves should be closed down and fined”

Helpful Report

Posted 1 year ago

“Don’t buy from here. Still waiting on my refund for ORDER #122618 from March!”

Helpful Report

Posted 1 year ago

“No customer service”

Helpful Report

Posted 1 year ago

“Placed order 3rd September got the thankyou from family run business email still waiting for my order e mail numerous times at first got been lost in transit will reissue a fresh delivery will receive tracking info nothing now they are not even replying to my e mails no parcel or my money back just been ignored would have gave no stars but can't”

Helpful Report

Posted 1 year ago

“don't order from this website never come”

Helpful Report

Posted 1 year ago

“Fraudulent company. Take your money then don't deliver the goods nor refund your money.”

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Posted 1 year ago

“Whatever you do don't give this company your money. I didn't read the reviews before I put in an order, which I regret, as lots of people have had the same experience. I never received what I'd ordered. After I complained, they cancelled the order and promised a refund, but after 5 weeks I've received nothing, despite regular emails. They're effectively a scam, rather than a genuine retailer, and I've no idea how they haven't been shut down. Avoid at all costs.”

Helpful Report

Posted 1 year ago

“Definitely not recommend.after 2 weeks had to ask for refund as failed to dispatch👎”

Helpful Report

Posted 1 year ago

“Shocking!!! Late delivery (i.e. no delivery, 1 month on from placing my order) , very poor communication. I received a thank you email from the company CEO for placing my order.. I guess he's pi**ingredients himself laughing, on a beach in the Maldives, on the proceeds of mine and numerous others orders.”

Helpful Report

Posted 1 year ago

“I'm waiting for the food I ordered 4weeks later. How do I get my money back....”

Helpful Report

Posted 1 year ago

“Ordered Arden grange light on 29th August never received it had 2 automated email telling me I would be receiving a tracking code by email which never came & to return my payment £44.99 which also never came Will I ever get my refundd”

Helpful Report

Posted 1 year ago

“They didn’t deliver my product”

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Posted 1 year ago

“Thieves, crooks, internet scammers. No product. No refund…..”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,549 reviews