Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t get my order they keep telling me it had be shipped”

Helpful Report

Posted 1 year ago

“Place order 17th February. Received an email 5th March stating sorry for delay. I cancelled the order and received a reply stating refund would be received 5 - 10 working days. However this hasn't happened. I have since received an email saying order is on the way. No tracking and not received 😕”

Helpful Report

Posted 1 year ago

“I have still not received #122004 ordered on 06 03 23”

Helpful Report

Posted 1 year ago

“Items did not arrive and I have now been waiting one month for a refund which has never arrived. Avoid this company at all costs”

Helpful Report

Posted 1 year ago

“Never received the item I ordered weeks ago ☹️”

Helpful Report

Posted 1 year ago

“Ordered dog food mid February,didn't arrive,was told I'd get a refund,didn't arrive,eventually my bank helped out and refunded me and are investigating these crooks,check out trustpilot 1* every time.DO NOT USE FOLKS”

Helpful Report

Posted 1 year ago

“I am disappointed that despite several attempts to find out where my order is I still have not received anything. I'm sorry but I don't think I will be trying to purchase anything else in the future.”

Helpful Report

Posted 1 year ago

“Ordered on 27th March, still not delivered 3.5 weeks later. Email customer service and they say its been dispatched and you will receive a tracking code. No code, no delivery. Phone line goes straight to voicemail. Avoid.”

Helpful Report

Posted 1 year ago

“Still hasn't arrived”

Helpful Report

Posted 1 year ago

“Ordered dog good 6th March order has not arrived yet 22nd march”

Helpful Report

Posted 1 year ago

“I have never received the antler for my dog been waiting wks on it it was meant to have been sent out”

Helpful Report

Posted 1 year ago

“Ordered on 6th March. Still not delivered. Sent email - no response. Tried phoning - no operative available to take my call.”

Helpful Report

Posted 1 year ago

“Do not place an order with this company. Unable to fulfil order and then don't refund your money. Diabolical, dishonest service.”

Helpful Report

Posted 1 year ago

“I ordered - and paid for - goods which were apparently available on 24th Feb. I had a message on 3rd March apologising for a delay in despatch. I had a message saying the order had gone to the warehouse and was waiting for the couriers on 8th March. I left phone messages (as no-one was answering the phone) on 16th and 17th March which have been ignored; I'm still waiting for a response. I emailed on 17th March and received a response promising action straight away. It's now 22nd March, I've emailed again but have no expectations of progress. Draw your own conclusions.”

Helpful Report

Posted 1 year ago

“I am still waiting for my goods why do I still not know. Please help me I have asked but keep getting fobbed of saying its been dispatched but I have not ant notifations”

Helpful Report

Posted 1 year ago

“Terrible. Order placed on 21/02/23 and still not received it (now 21/03/23). One email received shortly after purchase advising there maybe a small delay. After further emails sent to chase my order (which weren’t answered) I tried calling but all x3 calls were unanswered. I left a voicemail with my details but still no response. They have taken my money. I’m absolutely appalled about the service, or lack of service encountered. And now you have the cheek to ask me for feedback!! Ive given more than enough chances to respond, so all that’s left for me to do is publish shocking reviews and claim my money back via Visa.”

Helpful Report

Posted 1 year ago

“Been waiting weeks for my delivery yet all I get in response is that it has been dispatched and product review requests .. is this some joke ????!”

Helpful Report

Posted 1 year ago

“Ordered dog food nearly three weeks ago and still it hasn't arrived. Money taken immediately, no customer service, no agents available to talk to you. DO NOT USE THIS COMPANY!”

Helpful Report

Posted 1 year ago

“I haven’t received dog food”

Helpful Report

Posted 1 year ago

“You could not get any answers from your customer care”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews