Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Similar experience as others. Order placed 3 weeks ago and still no sight of it. Received a notification two weeks ago saying order is now at warehouse then nothing ever since. Contacted customer service and got one response saying dispatch information will be sent again that is 10 days ago and no response or update. It leads me to believe this company is a sham and should be avoided at all costs and will be raising a dispute with my bank to get money back.”

Helpful Report

Posted 2 years ago

“Incorrect item sent, poor customer service offered to arrange the return and refund of the item. I try to support smaller companies where possible, sadly experiences like this put me off ordering again!”

Helpful Report

Posted 2 years ago

“Ordered last Sunday, received a confirmation email on Monday saying order had been dispatched and I will get a tracking number shortly, we are at the end of the week and still no order or tracking number, despite sending emails that no one replies too I shall be contacting my bank on Monday and get them to chase a refund, would I use these guy’s again or recommend them, 100% definitely NOT.”

Helpful Report

Posted 2 years ago

“Paid £7 for next day delivery and the item took over 3 days to come. Emailed them to request a refund for the next day delivery I paid twice and they ignored me. Poor service!”

Helpful Report

Posted 2 years ago

“Very last and wrong item sent”

Helpful Report

Posted 2 years ago

“Paid for express shipping and my order arrived a week after I had placed it. I was told it would be refunded to which it wasn’t. Had to chase multiple times to get an update on where it was and was fed incorrect info. Won’t be using this company again.”

Helpful Report

Posted 2 years ago

“It's been an absolute shamble, ordered late on a Friday and pay for express delivery, according to the website that should arrived within 2 working days, I would have thought that it would have been sent on Monday, latest Tuesday - still no tracking on Wednesday, I emailed them and they said it's been dispatched, got an actual dispatched email the next morning telling me it will be picked up that day from the business. I received the delivery on Friday afternoon and more than half the products are not what I ordered. I contacted them and they first offered a voucher for next order but at this point I no faith in this company and won't be ordering again. Asked for express delivery to be refunded as well as another gesture of goodwill for wrong items sent, got a reply confirming they have processed a refund and to expect it in 5 to 10 working days, emailed to confirm the amount will be refunded and it's now been silence radio Seriously avoid at all costs!”

Helpful Report

Posted 2 years ago

“No sight of order placed two weeks ago. Received email last week saying order now at warehouse and nothing since then. Contacted customer service and promised tracking detail soon but still no sight of it. Agree with other reviews, should have done my due diligence and read the reviews before placing order. Will raise a goods not fulfilled dispute with my bank now and avoid this website going forward!”

Helpful Report

Posted 2 years ago

“PLEASE ORDER FROM ELSEWHERE. Annoyed that I didn't check review sites first, which I would normally if I haven't used a business before. Goods and promised replacements not arrived, no tracking/despatch notifications so safe to assume company has my money and isn't fulfilling the order from 3 weeks ago. Raised claim with my bank as I'd be wasting time chasing.”

Helpful Report

Posted 2 years ago

“Absolutely appalling service - waited and waited for notice of dispatch, which never came. I was only able to contact them via email who weren’t any help and stopped responding to emails after I requested proof of dispatch and a courier consignment number Gave up in the end and raised a dispute with my bank Personally, I won’t be using this company again and after reading a few of the reviews on here, it seems like I’m not the only one who’s had these issues. I’d avoid them”

Helpful Report

Posted 2 years ago

Hi Phil Your order is showing as delivered via APC. Your tracking number was 0023639. Please get in touch if you have not received it.

Posted 2 years ago

“Lovely idea to treat your dog.. but it get the dogs name wrong.. I bought Ed a gift about 2years ago .. I think they mean Frankie… Long delivery.. not as specified.. had to email twice. When they dog finally got there present it was lovely.”

Helpful Report

Posted 2 years ago

Hello It looks like that's the name that was put on your account when you signed up. We can get this amended for you. Is there anything else we can do to improve on this 1 star review?

Posted 2 years ago

“Not impressed when the service. I ordered food for my dog over 2 weeks ago and there is still no sign of it. Lots f apologies but nothing delivered”

Helpful Report

Posted 2 years ago

Hello Really sorry about the delay with your order, I can see it's been despatched so I'll chase this up with our courier.

Posted 2 years ago

“Paid £6.99 for express delivery, it doesn’t state when ordering that they don’t work weekends so orders aren’t dispatched until a Monday. I could have paid for standard delivery and got it at the same time. I had to source the items elsewhere as it was later than expected, I sent an enquiry before they’d even arrived asking if the order could be cancelled and had an automated response saying ‘sorry your item isn’t what you hoped’. Not great!”

Helpful Report

Posted 2 years ago

“My order still has not arrived, despite ordering 12.7.22. I have now run out of my dog's normal dog food and she is having to make do with a diffetent brand. Puts me off ordering on line in future.”

Helpful Report

Posted 2 years ago

“Two issues (1) Ordered with express delivery from Not In The Dog House. Order did not arrive. Will from the company confirmed my order would be cancelled and refunded. This was not done. (2) Received an email with a reply to confirm subscription service. I did not respond and did not subscribe. Weeks later charged for an item I either did not order or subscribe to. This is not a reputable company.”

Helpful Report

Posted 2 years ago

“I made an order and paid for express delivery. I did not receive my order for 8 business days - I had to contact them on several occasions as I did not receive an update via email. I also asked for a refund on the delivery costs which was totally ignored and by the third time contacting them, I asked for the order to be cancelled as it was for a specific event that had since passed. That request was also ignored and I kept being told the same answer (that it would be dispatched soon). When my order finally arrived (which was the "frozzy's" - frozen dog ice cream) they had completely melted in transit - whilst I appreciate the challenges of this, my dog's food is always delivered frozen (Butternut Box) and not once has it arrived even remotely defrosted. I never usually leave reviews but I had to as I was very disappointed by my first experience with Not In The Dog House.”

Helpful Report

Posted 2 years ago

“Not happy incomplete orders that I still have not had”

Helpful Report

Posted 2 years ago

“Although I paid for express delivery the cake did not turn up until after the party and then it had clearly been dropped so all in all disappointed with the service I received. Our dog did enjoy the cake however.”

Helpful Report

Posted 2 years ago

“I ordered frozen dog food and ice cream from Not in the Dog House. Most of it had defrosted by the time it arrived. They sent it by overnight delivery. It was hot, but it was forecast to be hot. There was nothing on the outside of the parcel to keep the outside from defrosting. I defrost things in my fridge overnight, so how on earth did they think it would stay frozen in a hot van/warehouse. There was 1 very small ice pack in the middle of the parcel, which had stayed frozen. I would say 30% still frozen, 70% defrosted. I will not be ordering from this company again.”