Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never received the items which were ordered in December. I have chased them many times by email, phone and letter. I did receive an email after posting a letter "recorded delivery" a couple of weeks ago which said that order was being passed to their warehouse and that I would receive tracking in due course. Needless to say, no further communication from them and order hasn't been received.”

Helpful Report

Posted 1 year ago

“My items never arrived. I emailed several times. To be fair to them they do answer you but seem powerless to do anything about the lost items. Received contradictory emails, one saying my items had been dispatched and then later getting another one telling me they were yet to be dispatched. All very confusing, very time consuming and not recommended at all. You would have thought they’d offer something for the inconvenience and time I spent trying to chase this up, especially as some of the items were for my dog’s birthday, which I told them about and which had by then been missed, two weeks after ordering. Unfortunately not. When I said I’d been waiting too long and needed my money back, they just said they’d refund me and that was that. No attempts to call me despite me also leaving my number several times and no attempts to try to resolve the situation without me having to ask for a refund, which really was a last resort as I would rather have just received what I purchased. Not a happy experience. Such a shame as I’m sure the company’s intentions are good but unfortunately they are inefficiently run and do not have a reliable delivery service.”

Helpful Report

Posted 1 year ago

“Still waiting for my order to arrive, have contacted numerous times to query, would not recomend”

Helpful Report

Posted 1 year ago

“Ordered on 10th Jan. After several emails, promises of dispatch, promises of tracking number, promises of delivery, STILL NO DOG FOOD. Had I looked at the reviews, I would NEVER have trusted them with my money, which they were quick enough to take. As far as they're concerned, my dog can go hungry. They say they're a caring company HA HA Bloody HA. DO NOT USE THIS COMPANY THEY TAKE YOUR MONEY WITH NO RETURN OF GOODS..........YET I'D LIKE TO GIVE THEM MINUS POINTS, BUT CAN'T. NEVER AGAIN, and I have let dog-walking friends know about this DREADFUL company.”

Helpful Report

Posted 1 year ago

“If I have to go to my bank to ask that they refund me before you despatch one bag of dog food, you're not for me. It took 5 weeks. Not good enough.”

Helpful Report

Posted 1 year ago

“Product finally arrived after 3 months”

Helpful Report

Posted 1 year ago

“Order still not received, still waiting for any shipment update from company or courier. Order placed 18 days ago and still waiting for product.”

Helpful Report

Posted 1 year ago

“Not received dog food ordered 14 days ago”

Helpful Report

Posted 1 year ago

“I still haven't received my order. After almost two weeks, I emailed to ask if I could choose something else or cancel my order, I was told my parcel had been dispatched to EVRI. I usually receive an email from them to say they have my parcel....nothing this time? My dog hasn't commented.”

Helpful Report

Posted 1 year ago

“Ordered on 7th delivered 27th. No customer service, poor communication and no explanation as to why the order which should have been received in 5-7 days as per website, took as long as it did. I suspect it would have been longer if I had not made contact. Also the email host uses Zendesk so good luck getting through to a human…needless to say I won’t be using this ‘service’ again.”

Helpful Report

Posted 1 year ago

“Order didn’t arrive”

Helpful Report

Posted 1 year ago

“My simple order took 2 weeks and was only then delivered after several emails to try to trace it!”

Helpful Report

Posted 1 year ago

“Item didn’t turn up”

Helpful Report

Posted 1 year ago

“Non existent customer service - no replies to calls or emails after numerous attempts. 3 weeks after ordering some dog food - it arrived even though I had emailed to cancel the order!!!”

Helpful Report

Posted 1 year ago

“Ordered over a week ago and still waiting. It was supposed to be dispatched last week but still no tracking number”

Helpful Report

Posted 1 year ago

“A 2 week wait for my order. Wrong items delivered despite the enclosed invoice showing what I actually ordered. Emailed them requesting my correct order be sent and had no response. Would never use this company again. Very poor customer service!”

Helpful Report

Posted 1 year ago

“Not even received my order which is bang out of order”

Helpful Report

Posted 1 year ago

“Please don’t order from this company. I ordered dog food and treats for my puppy which took 4 weeks to arrive, my puppy needs a lot of food and I had to order from elsewhere (which came NEXT DAY) I shall never order from here again, and please, if you value your pets and your money, don’t order from this company. They also will never reply to your emails and if you comment on their social channels, they delete it. I’m so disappointed, I’m sorry if the company is going through a rocky patch in this climate, my advice would be to close all orders until you can work on this, as by the looks of the reviews, this is a large scale problem.”

Helpful Report

Posted 1 year ago

“I placed my order on 10th January and still have not received it. The dogs will run out of mixer in two or three days. (31-01-23).”

Helpful Report

Posted 1 year ago

“Still waiting for either product or refund. Paid extra for delivery after countless emails telling me my product had been dispatched- still nothing 16days later”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews