Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods ordered and paid for 12th April still not arrived. Poor explanations given”

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Posted 1 year ago

“terrible service worst company ever order never arrived - had to chase 10 times to ask for a refund been waiting another 2 weeks and still no refund Disgusting people”

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Posted 1 year ago

“Order still not arrived from 2nd May. Please contact me.”

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Posted 1 year ago

“Ordered on 5th May. As of 25th may still not delivered.”

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Posted 1 year ago

“Unfortunately the order didn’t arrive in time and communication was poor throughout. We have since weened our pup off of the food we ordered so no longer need it”

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Posted 1 year ago

“DO NOT ORDER FROM THIS COMPANY!!! THE GOODS DO NOT ARRIVE. I WISH I'D LOOKED ON TRUSTPILOT PRIOR TO PLACING MY ORDER. YET TO RECEIVE REFUND. DISGUSTING!”

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Posted 1 year ago

“Part of my order was delivered for four days I have been ringing leaving messages as well as sending emails and I have had NO communication from this company. Stay clear”

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Posted 1 year ago

“Requested a refund due to non delivery. No refund!!! Avoid this company”

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Posted 1 year ago

“Don't waste your money all the other bad reviews are 100% correct No item's delivered ,customer service Amy seems like she looking into it but just paying lip service. After a few emails you won't even get a response ,unable to contact by phone always answer machine. Amazes me how they are still in business.”

Helpful Report

Posted 1 year ago

“Ordered 4 May and still not received goods. Emailed customer services several times. Take days to reply and don't provide information requested such as tracking numbers. I don't think they ever dispatched my order as they won't provide the information and no tracking number or details has ever come from a courier. The last email from them several days ago said "I can see your order was dispatched. If it has gone missing I can send a replacement". I replied and asked to send a replacement. Still no goods, tracking number or even confirmation they are sending a replacement. Terrible customer service, AVOID AVOID AVOID”

Helpful Report

Posted 1 year ago

“Order placed on 3rd April, still awaiting delivery on 24th May, despite emails saying that they will check with the warehouse and even one saying delivery on its way. Poor customer service.”

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Posted 1 year ago

“I ordered some puppy food and as after 2 weeks I still had not received anything I chased. I received an apology and an assurance that it would be sent on that day. Fast forward another 2 weeks and I email again to cancel my order this time and request a refund. I was told this would be processed within a week. This was over 3 weeks ago, still no sign of either the puppy food or the refund”

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Posted 1 year ago

“Have still not received my order”

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Posted 1 year ago

“I ordered Natures Menu - Raw Meals Mulitpack 12x300g (Frozen) on the 3rd April 23. Goods never arrived even after multiple communications stating order was on its way. It's in the warehouse awaiting delivery. It never arrived. 10th May I asked for a refund and was told I would get a refund but need to wait a further 5 - 10 working days. This time has now passed and still no goods and no refund. Its been almost 2months now. SERIOUSLY ID SHOP ELSE WHERE. I will now seek recourse via my credit card claim.”

Helpful Report

Posted 1 year ago

“I ordered some items on the 4th May and had an e-mail to say they were on the way - still not received them. I contacted them by e-mail and customer service said they were on the way and I would receive tracking, never came. She said in the second e-mail that she would check with the warehouse and ask them to be dispatched and would send tracking. I have tried to tell her I will be on holiday and will have to bother a neighbour to look out for them and I need to know a rough delivery date - not replied to that question. I have tried phoning and have been told someone will get back to me - nothing at all. I have given her my mobile number in the hope she will tell me if they have been dispatched and a rough delivery date. I am far from happy about the situation.”

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Posted 1 year ago

“Same as your reputation, not good, no customer service.Had trouble getting my money bk.lie, after lie from the company, who don't care about their reputation”

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Posted 1 year ago

“Very poor order still not arrive and its 2 monyhs later”

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Posted 1 year ago

“Products still not arrived after 5 weeks!!”

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Posted 1 year ago

“AVOID! They won’t deliver your order and won’t provide any explanation why not?! Weeks later they have sent an automatic email “sorry for delay your order will be with you soon. Another week - nothing. You have to chase them for a full refund.”

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Posted 1 year ago

“William James Wright who is the director of this “company” is a thief and con artist. Do not order from this company, they will not deliver or refund your money. Placed an order 6 weeks ago, no refund or goods received.”

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Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews