Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Significant delay in processing order. Poor communication and repeated chasing required to confirm the whereabouts of the order. In the end, the order was not fulfilled but only because I chased a few times to ask point blank. If the item was out of stock, I would have much rather they were upfront about it and told me this was the case and not required my chasing. The experience of buying from them was spoiled by this kind of experience, which is a real shame.”

Helpful Report

Posted 1 year ago

“Ordered over a month ago now and still NOT arrived. 😡”

Helpful Report

Posted 1 year ago

“Not happy, ordered on the 29/3 , now 18th of April. No update other than it went to Warehouse on 10th of April, bizarre. Shame would have liked the products a bit sooner, to actually clean the dog and use a new collar!”

Helpful Report

Posted 1 year ago

“I have not received the product, so can not comment on how good it is. Very disappointed and my dog is running out of his food.”

Helpful Report

Posted 1 year ago

“I ordered food for my dog at the end of February. The order has not arrived. Consequently, I've cancelled the order and am waiting for a refund. If I hadn't ordered from another source who delivered the same type of food next day, my dog would be dead of starvation!! This is not a firm to do business with”

Helpful Report

Posted 1 year ago

“Ordered on 1st April its now 18th April no delivery despite many emails chasing the order and being told it has been despatched. £43 order wont be bothering again.”

Helpful Report

Posted 1 year ago

“I placed an order over a month ago, I'm still yet to receive it or to receive a response from customer service that actually answer the question I asked. I asked for a refund weeks ago, this was ignored and I subsequently received a message last week saying it was dispatched. The order is already overdue based on that despatch date and I'll be asking yet again for a refund.”

Helpful Report

Posted 1 year ago

“Ordered some pigs ears on the 1st April ( 5 day standard delivery ) Its now the 18th of April and still not delivered .”

Helpful Report

Posted 1 year ago

“Placed order on 31st Mar, its now 18th apr, still not received my order, emaiked multiple times, very slow to respond, was told various times it was shipped, then it was not shipped, I still have no idea where my order is. This is the 3rd time I have ordered from this site, every time the same problem. I thought I'd give them the benefit of doubt and try order again but still the sane, I will not be ordering from them ever again. If I could give them no stars I would”

Helpful Report

Posted 1 year ago

“I am still awaiting a reply to my e-mail asking when my order is going to arrive! Therefore I would like to be able to give you zero stars until you have sorted it out. Sorry to have to be negative but not impressed with your service.”

Helpful Report

Posted 1 year ago

“I can’t actually comment on the products I purchased as I’ve never received them.”

Helpful Report

Posted 1 year ago

“Haven't received the dog food yet”

Helpful Report

Posted 1 year ago

“Your organisation is definitely in the dog house. Not only did my order not arrive when I contacted you you agreed a refund. That never arrived but my order did several weeks late. I will not be dealing with you again.”

Helpful Report

Posted 1 year ago

“Order placed on 4th of March, never arrived. After a few emails asking where it was i requested a refund as it never arrived. Got a reply on 30th of March saying I was getting a refund. No refund by 14th of April but got email confirming refund was sent. Now the 18th of April and still no refund.”

Helpful Report

Posted 1 year ago

“Order 3 packets of Whimzees and never received them despite numerous requests for non delivery. They have also featured on Watchdog for non delivery of goods and no refunds. Would not recommend this company.”

Helpful Report

Posted 1 year ago

“I'm guessing this company is likely to sink if it hasn't already. I'm like others on here who have ordered goods and not received despite receiving emails saying it has been dispatched. DO NOT WASTE YOUR MONEY!”

Helpful Report

Posted 1 year ago

“I recently ordered a dog bed, around 4 weeks ago, still waiting for it to be delivered so unfortunately I’m not overly impressed but if bed does eventually arrive I’ll be happy to review”

Helpful Report

Posted 1 year ago

“I placed my order on 30 March for 2 bags of Skinners dog food. I am still awaiting delivery 18 days later. I had to place an order with another online company and received my delivery within a couple of days. Why am I still waiting for goods ordered from you?”

Helpful Report

Posted 1 year ago

“Products were not delivered. Same response email multiple times saying that the goods had shipped but no tracking information was available. Can't get through on the phone so have initiated a complaint through my bank to get my payment refunded. Would not recommend.😠”

Helpful Report

Posted 1 year ago

“Food and treats ordered on 29th March and needed to cancel the food so phoned to cancel the order on 6th April, no answer. Phoned again next day, no answer so a message left on the answering phone. No contact so I emailed the company on 10th April requesting the order be cancelled. I was notified the order could not be cancelled because it had been dispatched, it is now 17th April and I have not received either a tracking notice or my order, very disappointed with this company.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews