Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 items of dog food, paid and I informed they had been dispatched but no dispatch number was available to track the items. After a few days I emailed and phoned the company but received negative replies. I emailed cancelling the order and within 2 hours I was informed I will be refunded my initial payment. Which led me to believe this company never had the items I ordered, wasting my time and the three days I wasted at home waiting for a delivery. Extremely poor customer service.”

Helpful Report

Posted 1 year ago

““I have not received my purchase after they said I would receive my order within 5 working days 4 weeks later but no item received I have now given up communicating with this company as the last two emails requesting a refund were completly ignored. I have now notified my bank to claim a refund. I will be reporting to trading standards, the sheer volume of customers with similar issues is truly shocking. Awful company, worst customer experience ever 😪”

Helpful Report

Posted 1 year ago

“Returned a dog coat over a month ago and no refund. Probably the worst company I have ever dealt with. They never answer the phone or call you back and never reply to your emails”

Helpful Report

Posted 1 year ago

“WARNING!! DO NOT BUY FROM THIS COMPANY. Another unhappy customer they are ignoring. I ordered a dog coat at the beginning of December 22. This still hasn't arrived and my requests for refunds have been ignored. As I have put in my formal complaint, I hate injustice and will pursue this further to get me money back.”

Helpful Report

Posted 1 year ago

“AVOID. bought dog treats early November- never arrived. Asked for redelivery, they agreed but never sent. I asked for refund, they agreed but never sent. I asked for a refund again and they agreed but never sent. Now ignoring emails.”

Helpful Report

Posted 1 year ago

“Order did not arrive and all attempts to obtain a refund have failed. Communication is almost non-existent and I can only assume they are not a legitimate business.”

Helpful Report

Posted 1 year ago

“I ordered two dogs beds 03.10.2022 and have still not received my second dog bed. It is so very disappointing! A reply to my phone messages or numerous emails would be very much appreciated!!! I have asked for a refund multiple times and had no response.”

Helpful Report

Posted 1 year ago

“Sadly - having ordered products, somewhat belatedly but reading they would be delivered on the 28th of December or so - we are still here on 5th Jan and they're still not! Imagine the post office strike is the challenge but we've had deliveries every day and not a single one missed. I have every confidence that when my order arrives it will be perfectly fine, still it somewhat missed the point as it was to have given our children a giggle with the dogs. All children have now left.”

Helpful Report

Posted 1 year ago

“I have not received my purchase after they said I would receive my order within 6 working days but no item received I have now given up and notified my bank to claim a refund.”

Helpful Report

Posted 1 year ago

“Still waiting for my order.”

Helpful Report

Posted 1 year ago

“Ordered two large bags of burns dog food on the 11/12/22. After not receiving the items, I contacted the company on several occasions and I was promised that my order had been shipped with 'one of two couriers', no tracking information could be provided for this either. As time had passed, I requested a refund to which I was told on the 30/11/22 that this had been processed and the funds should be returned withing 5-10 working days. It is now 30/12/22 and no funds have been returned or no goods delivered. This company is not trust worthy and I would not recommend ordering from them! I am still trying to get my money back!!!”

Helpful Report

Posted 1 year ago

“Unable to give a better review as I have not received my order.”

Helpful Report

Posted 1 year ago

“Please see all previous emails. Your customer service has been appalling and you ignored my instruction to cancel the order when I feared - rightly- that it would not arrive in time for Christmas on two occasions I was assured that it had been dispatched when it hadn’t. I am returning the item to you a d expect an instant refund.”

Helpful Report

Posted 1 year ago

“How can I write a review when a Xmas gift never turned up after I had a message saying my parcel would be late will you please sort this out for me thanks mrs Milner”

Helpful Report

Posted 1 year ago

“I have not received my order. Horrendous!!!!!!!”

Helpful Report

Posted 1 year ago

“Placed my order on the 16th of Dec. Had no shipping information received. When I contacted them to ask where my parcel was. They just said it had been sent. I asked for tracking information to which I've had zero response. I don't actually believe it has been sent !”

Helpful Report

Posted 1 year ago

“I'm still waiting for my order which was put in the week before Christtmas”

Helpful Report

Posted 1 year ago

“I cancelled my order as a delivery time over 3 weeks was unacceptable. I ordered a dog coat but had to go buy one elsewhere otherwise he would have been cold during the cold snap we had.”

Helpful Report

Posted 1 year ago

“Despite several emails asking where my order is and Not in the dog house advising that it was with couriers I am still to receive it!”

Helpful Report

Posted 1 year ago

“I have emailed twice stating part of the order was damaged badly and have not got any response back.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews