Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting to receive item”

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Posted 1 year ago

“I placed my order on the 2nd of February but have still not received it”

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Posted 1 year ago

“Lost item. And no one from the customer support team ever back with information.”

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Posted 1 year ago

“Items not in stocks but charges”

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Posted 1 year ago

“Delivery eventually arrived late this evening,very disappointed as I ordered 4 different flavours but only got beef and chicken.”

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Posted 1 year ago

“Didn’t receive order, nor provided with tracking number.”

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Posted 1 year ago

“Never arrived, and no response from you even though I chased several times”

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Posted 1 year ago

“If I could give this a zero, I would! Unfortunately, I still haven't received the product I ordered (and paid for) on 9th March. It was only a 2kg bag of puppy Vitalin food! I've tried to contact the company sooooo many times to see where the product is, whenI can expect it, and in the end to request cancellation and a refund. I've had nothing, not the product, not a cancellation or refuund. When they bother to reply to the emails, it is a stock, pre written reply. I've tried calling on different days at different times of day and constantly get a voicemail saying there is no one available to help. I'm really sad to say that this is the worst service and company I've ever dealt with. No product, no contact and no refund. I'd go as far as to call them thieves! Seriously unhappy customer.”

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Posted 1 year ago

“Still not received any order very disappointed”

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Posted 1 year ago

“Very disappointed.”

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Posted 1 year ago

“Order still not arrived. . . Ordered nearly 2 weeks ago.”

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Posted 1 year ago

“Have not received the dog food”

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Posted 1 year ago

“I have not yet received the products I ordered weeks ago now. Disappointing. Will not be using this company again.”

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Posted 1 year ago

“I would like to leave a review BUT haven't received my order which was placed 3 weeks ago, despite emailing you on the 17th of March to say that I hadn't received it. Your reply on the 21st was "Your order has gone to the warehouse and is on the way".....still waiting!”

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Posted 1 year ago

“You have asked for my opinion on this order unfortunately not good I'm.afraid ... placed the order 4th Feb ... by end of Feb still nothing , was told a couple of times was in the warehouse ... ask to cancel which I was told had been done ... no refund ... 21st March notification to say it had been shipped !! .... then told no a refund was issued ... not received !!! Don't think I will ne using again”

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Posted 1 year ago

“19 days and not yet delivered would you be satisfied I am certainly not. I think that answers all the questions below reg delivery.”

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Posted 1 year ago

“Never received the items. Ended up asking for a refund because it took too long. I don't rate it at all”

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Posted 1 year ago

“I have not received it yet”

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Posted 1 year ago

“I still have not received my order, almost 3 weeks, very poor service.”

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Posted 1 year ago

“Order has not been shipped over 2 weeks after placing order. I wish I had checked the reviews if the site before making the purchase. Take heed and read all the other reviews. Avoid at all costs, you will be disappointed.”

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Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews