Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,549 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted your customer service several times after receiving my order after 3weeks which was partially missing. You never posted my the shampoo I ordered and you sent me small dog warmer tablet instead of medium. It’s a bad customer service experience in my experience. There is no phone number on your website.”

Helpful Report

Posted 1 year ago

“I am astounded that you have the nerve to ask for a review. Having initially told me my goods were on the way, the courier said they had not received the parcel, emails then went unanswered. I asked for my money back and eventually had to resort to going through Mastercard to get my refund. Trust pilot is full of similar experiences with your business. I would avoid any further contact with your business.”

Helpful Report

Posted 1 year ago

“I sent the item back but never received a refund as it was too big I have emailed a few times but the last email did not receive a response. Extremely poor service and still no sign of the refund”

Helpful Report

Posted 1 year ago

“I will never order again this was supposed to be delivered in 5 working days i waited 4 weeks very poor service i had to phone many times to ask where my order was I had to buy other food to feed my dog which upset her stomache”

Helpful Report

Posted 1 year ago

“Terrible. Not sent me half my order, when chasing to see when i would receive the rest of my order. I was either ignored or told it would be with me shortly.”

Helpful Report

Posted 1 year ago

“Ordered 5, received 3 no response to query, no phone number to call - absolutely dreadful service would never use again!!!!!”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS COMPANY!! Order #138182 Order dog food on 29th August costing £71.60, it mever arrived. Very difficult to contact the company, eventually got a email on two occasions offering me a refund. It never happened. A scam company that should not exist. Have also put a review on Trustpilot and Watchdog. The reviews on Trustpilot are the same on this site,and many other sites. It also seems that the online site has disappeared, apparently for maintenance. PAY BACK WHAT YOU OWE US YOU ROBBERS!!”

Helpful Report

Posted 1 year ago

“Order placed, but item not delivered, been chasing for a refund for nearly one month. DO NOT USE THIS COMPANY”

Helpful Report

Posted 1 year ago

“Dreadful company....do not deal with them!! Taken money twice out of my account and won't refund it. Goods never received, says there is a delay ....that was in August. Still no goods received and no one bothers to answer email. DO NOT DEAL WITH THIS COMPANY!!!”

Helpful Report

Posted 1 year ago

“Ordered dog food it never came so after 10 days ask for a refund i was told 5-10 days its now 15 days no refund and no reply to emails the worst company I've ever dealt with”

Helpful Report

Posted 1 year ago

“I ordered dog food on 15th September 2023. I then received a "sorry there's a delay in your order" email on 22nd September. Having still not received the goods by 27th September, I asked for my order to be cancelled and to be refunded the £51.80. I received an email from "Tom" with the standard/automated response that my order had been cancelled and refund would take place in 5-10 days time. This never happened, where I have sent a number of reminder emails asking for my refund, where I simply receive the same automated response. At the time of writing it is now 26th October! Given this disgusting level of service, I have subsequently carried out some research to find that I am clearly not alone. Having to give this company 1 star to write this review is an outrage and I can only hope that mine (and everyone else's) review can prevent others from being ripped off by this morally corrupt company.”

Helpful Report

Posted 1 year ago

“Ordered good, not received. Communications ignored. Scam”

Helpful Report

Posted 1 year ago

“Money taken never sent goods now ignoring emails, wouldn't even give this company 1.star, avoid , wish I had read reviews before placing.order”

Helpful Report

Posted 1 year ago

“After 4 weeks and at least 20 emails, I am still waiting for my dogs bed. Fed up with no response. How is this company getting away with it?”

Helpful Report

Posted 1 year ago

“Do not buy!! Ordered a month ago. No delivery. No response to emails. Total scammer.”

Helpful Report

Posted 1 year ago

“Terrible service . Ordered a bag of dog food 5 days later still nothing , I emailed to ask for an update had a reply saying sorry I’ll make sure it’s dispatched today ! 7 days later still nothing so I emailed again with no response. I then emailed a day later asking for a refund nothing ! So I emailed informing them they had broken their contract and under consumer protection if I didn’t receive a full refund within 7 days from the date of my request I would go to the courts to complain. I received my refund 3 days later .”

Helpful Report

Posted 1 year ago

“DO NOT BUY FROM THIS COMPANY !!!!!!! they are liars ,scammers , they take your money and never deliver , regardless of how many emails you send them ,they don't respond ,totally ignore you and keep all your money , will be reporting them to action fraud , disgusting service should be ashamed of themselves taking hard earnt money off of decent people.”

Helpful Report

Posted 1 year ago

“Do not buy from! No refund as promised for goods ordered in August and not delivered, still trying to get a refund 2 + months later.”

Helpful Report

Posted 1 year ago

“SCAM WEBSITE DO NOT USE. Reported to "Action Fraud" and NCSC Report a them to - NCSC.GOV.UK National Cyber Security Centre Never received dog food or refund, now 4 months ago, claiming from my bank LIES, LIES. LIES”

Helpful Report

Posted 1 year ago

“THIS COMPANY WILL NOT FULLFIL YOUR ORDER AND IT WILL NEVER BE DELIVERED. THE REAL REVIEWS ARE ALL TERRIBLE EXPERIENCES WITH THIS COMPANY (OVER 7000) AND THE OCCASIONAL AND OUT OF SORTS 5STAR RATINGS ARE FAKE (HENCE THE SMALL AMOUNT WITH GENERIC REVIEWS. THIS IS ALL PART OF THERE PLAN TO DEFRAUD THE UNASSUMING PUBLIC!!!!! ***WARNING SCAMMER-DO NOT BUY FROM THIS SCAM COMPANY*** I placed an order from Not In The Dog House & I still hadn't had a dispatch email so I contacted them & was told my order had dispatched & I would receive tracking shortly. Didn't receive any tracking so I emailed them again and they responded with the exact same email response from Amy. I then emailed back to say I was not happy & that no one is properly responding to me. I then got an email exactly the same as the others & it became clear that they were not ever going to fulfil my order. Eventually after 5 emails with the same generic response I decided to look up the company online and was shocked. They are just taking people's money and not sending orders! It's a scam!! No one reading emails, lying that order shipped even though it said unfulfilled. DO NOT BUY FROM THEM!!! The only time I got a proper email response was when I demanded a refund & they have to comply due to trading standards. Funny how suddenly someone else responds. They have not explained why my order has never shipped or why Amy sends generic emails and never answers questions. To me that is extremely dodgy. This company should be ashamed of themselves!!! I hope you sleep well at night knowing that you are complete scammers who couldn't care less. An example of how not to run a business !!!!!!!!!!!!BEWARE!!!!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,549 reviews