Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No order received, definitely wouldn’t use this site again, waiting for a refund”

Helpful Report

Posted 1 year ago

“Been almost a month since my order and its still not here, every time i email i get told they'll chaise it and nothing happens”

Helpful Report

Posted 1 year ago

“Never received my order taken my money over £70 worth and no emails or contact after over a month of trying! Not happy at all will be reporting!”

Helpful Report

Posted 1 year ago

“Ordered dog food in January. Still waiting. No reply via e-mail or phone. Avoid this company like Covid. Have taken steps to recover monies.”

Helpful Report

Posted 1 year ago

“Really disappointed with the service of this company. Was so excited when I found them as they looked perfect for my spoilt dogs. However delivery was specified as 3-5 working days but after 7 working days still hadn’t dispatched. I had heard nothing from them by way of communication of a delay so as I needed the items for a specific date I emailed them. Their reply just said they were too busy. No way to encourage people to shop again. And just to note 3.5 weeks later I still haven’t received the items and they ignored my last email!”

Helpful Report

Posted 1 year ago

“Order still hasn't arrived and no information from the Customer service team despite asking twice!”

Helpful Report

Posted 1 year ago

“I put my order in on February 14th and it is now March 8th and I still haven't recieved it”

Helpful Report

Posted 1 year ago

“We haven’t had them yet STILL !!!!!”

Helpful Report

Posted 1 year ago

“Told my order was dispatched but was not the case, refund also not sent when I was told it was - no refund received”

Helpful Report

Posted 1 year ago

“have not received our order which was placed weeks ago please advise if it can now be seen to Dawn Dixon”

Helpful Report

Posted 1 year ago

“Still not received items dogs would have starved to death by now so had to purchase more food from somewhere else not impressed”

Helpful Report

Posted 1 year ago

“Website stated 2-3 days for delivery in fact I waited nearly 2 weeks, if the website had said 7-10 days then that would have been up to me whether or not to order but I went for 2-3 days and paid for delivery, I could have gone to the shops within 8-10 days”

Helpful Report

Posted 1 year ago

“Wish I had read the reviews, DO NOT BUY FROM THIS COMPANY. I ordered dog food on September 28th, payment was taken immediately. By Oct 11th, still no delivery or dispatch information, so I chased the order. Company advised the order has been dispatched and I would receive a tracking reference shortly, this did not happen. Chased again on Oct 18th and requested cancellation and a refund, company said it would take 5-10 working days. November 2nd came round, still no refund. Chased the company again and was advised the refund was completed and would come any day now, days later and still no sign. Escalated via my bank and trading standards now. AVOID!!!!”

Helpful Report

Posted 1 year ago

“Still not received even after 4 weeks. Customer services do not exist stay clear of this company”

Helpful Report

Posted 1 year ago

“I bought 45 pounds and I have not got my stuff or my refund so if I could I would have given 0 stars”

Helpful Report

Posted 1 year ago

“Never again!!! AVOID AVOID AVOID.”

Helpful Report

Posted 1 year ago

“12 days after placing my order and I still hadn't received anything. I was never informed of any delays so I had to keep chasing. The only answer I was given is "It's been dispatched", that's it, no tracking number, no apology and no indication as to when it would arrive. In the end, I had to cancel my order. Still awaiting my refund.”

Helpful Report

Posted 1 year ago

“I have not received my goods so my poor dogs have not been able to have their favourite treat! Neither have i had any correspondence back from you regarding my missing goods despite numerous emails. I would like a refund please as soon as possible!”

Helpful Report

Posted 1 year ago

“Unfortunately this company did not honor both the order or refund. Order placed on the 14th February 2023 for dog food, I don't order dog food on a whim, I order dog food as I need it sooner rather than later. A few days later no sign of dispatch details so I follow this up to be advised that they will chase and get this out for delivery. 7 days later, 22/2/23 still no sign of dispatch, so I have to go elsewhere to buy dog food and contact NITDH requesting that they cancel and refund, which they confirmed they would and that the refund would take 5-10 working days. Yesterday 7/3/23 I received an email advising my order was on its way...however its not as i can't track. I got in touch with them via email and as yet have not had a response. I have now passed this to my credit card company to deal with as today 8/3/23 is the 10 working days for a refund.”

Helpful Report

Posted 1 year ago

“Very bad only received part of my order and what I did receive was not in date so dog definitely didn't like it and still waiting for a refund weeks later”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews