Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 weeks ago I ordered just under £50 of Naturo Light dog food never came asked for refund SCMMERs do not use SHUT THEM DOWN You will not get a rsfund but they need shutting down and directors arresting”

Helpful Report

Posted 1 year ago

“Placed order, payed, never received order, no response from company, having to speak to bank to get refund. Absolutely awful, should not be allowed to trade. DO NOT BUY FROM - NOT IN THE DOG HOUSE!”

Helpful Report

Posted 1 year ago

“A familiar chain of events it would appear. Placed order, lied to about despatch. Order cancelled. Lied to about refund. Should not be allowed to trade, an absolute shambles.”

Helpful Report

Posted 1 year ago

“Do NOT purchase from this website. Whilst their products look great, I had to continually chase for my order where I was advised it was being picked and packed and would be sent out shortly. Eventually after several weeks of chasing, I asked for my order to be cancelled. I was advised it would take 5-10 working days, I am on day 12 and still have not received my refund. Again, I have chased and have been informed it has been processed, but unfortunately still not received. There is no phone number so you are only able to communicate via email.”

Helpful Report

Posted 1 year ago

“Didn't receive my item and now struggling to get my refund”

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Posted 1 year ago

“Over three weeks since I placed my order And still waiting 👎. Disappointed”

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Posted 1 year ago

“Already completed a review fore this wrong treat delivered emailed 4 times no response”

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Posted 1 year ago

“I still haven’t received my items. I have sent severa emails chasing and no response. Every time I try to call. Get cut off. Appalling company”

Helpful Report

Posted 1 year ago

“Good priced product, but dispatch and delivery time appalling. Will not use again.”

Helpful Report

Posted 1 year ago

“Did not relieved item for 3 weeks and had to chase it up twice”

Helpful Report

Posted 1 year ago

“It took far too long to arrive I am please with the harness just not the time I had to wait”

Helpful Report

Posted 1 year ago

“I would rather give no stars. Their website is fantastic and their initial communication is good too however my order had not arrived after six weeks and all communication from them ceased. I wish I had read the reviews first. Recouped my money through the bank pending investigation.”

Helpful Report

Posted 1 year ago

“Still not received the harness I ordered and paid for so not very happy - can you please send me an update ? I’ve not had a response in email on this or an item I want to return”

Helpful Report

Posted 1 year ago

“Only received half of what i paid for, other half never turned up so in the end I paid double for what I received. Numerous emails sent trying to find out where the other half was or get my money back! Useless. Nobody got in touch. Never use these they rip you off. Will be putting same review on trust pilot so hopefully other people don't get ripped off.”

Helpful Report

Posted 1 year ago

“Ordered item never recieved emailed several times still no item and not bothered to reply rubbish service”

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Posted 1 year ago

“Not very good customer service iv still not had my order”

Helpful Report

Posted 1 year ago

“Ordered over a week ago, not arrived !?!? tracking on EVRI website showing still at depot as I write this review, very poor, far too long.”

Helpful Report

Posted 1 year ago

“Purchased Webboc Chump rolls as they are now proving difficult to source locally. Once they arrived (7 days from order) we found three of the rolls had burst their packaging and had to be thrown away. I emailed the company - their customer promise is a response in a day from receipt. Well, here I am more than a week later and....zip, nada, nothing has been forthcoming. 'Not in the Dog House' - oh yes you are!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Customer service is atrocious. Full of lies. I dealt with ‘Amy’ and once I questioned a few things she started to ignore my replies. Order never arrived and when contact is made they fob you off saying they will chase the order. They email again to say the tracking information will follow and it never does. They then don’t respond to requests of refunds, just sends an automated reply that your query will be dealt with within 2 working days, yet the response nor refund comes Don’t waste your money using this company!!!!”

Helpful Report

Posted 1 year ago

“All wet dog food cans were heavily crushed. I wrote to customer service and heard nothing back. Very very disappointed.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews