Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ignored, lied to and an overall awful experience! Unfortunately didn’t check the reviews before purchasing which ultimately means it’s my fault. After placing my order I gave them the benefit of the doubt and gave them an option to either refund me or just post in a timely manner. I was told the order with fulfilled within only a few hours which was a result… short lived of course. I was then told it wasn’t dispatched but in the same email that the order had been shipped but possibly lost…. A complete lie. Now they are just ignoring my requests to simply refund the order. The appropriate action has been taken and I highly doubt we will be seeing them for much longer :) Will be glad to get my money back and of course the closing of this awfully run business that continues to lie to customers to buy themself time to try and get out of the sh*tshow of a mess they have got themselves in.”

Helpful Report

Posted 1 year ago

“Still not received my order. Despite it going to the warehouse, but you took my money. No updates, no contact. Nothing! Any idea when I will receive my order??”

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Posted 1 year ago

“Haven't even received my order and was placed 2 weeks ago”

Helpful Report

Posted 1 year ago

“Apathetic responses to queries regarding the whereabouts of order. Still not delivered some 19 days after placing original order - will not use again, and cannot recommend.”

Helpful Report

Posted 1 year ago

“Customer service is terrible. Order placed, they took my money and never despatched. It took multiple emails to get a refund which I am still waiting for. Never going to shop there again”

Helpful Report

Posted 1 year ago

“I have not received the goods that I have paid for. The order was placed on 8 May . I have tried to contact the company on numerous occasions and have not yet received a satisfactory explanation regarding the location of my purchases or when they are likely to be delivered”

Helpful Report

Posted 1 year ago

“Waited and waited for the delivery. Sadly wouldn’t use again”

Helpful Report

Posted 1 year ago

“Still haven't received the goods so can't comment, 5 days delivery still waiting 12 days and counting 😔”

Helpful Report

Posted 1 year ago

“We ordered our dog bed over 2 wks ago and it still hasn’t arrived!!! Had an email saying it’s in the warehouse….. will it ever leave the warehouse 🤷🏼‍♀️!!”

Helpful Report

Posted 1 year ago

“Item ordered 4 weeks ago and still not received.”

Helpful Report

Posted 1 year ago

“I'm still wIting for my order :(”

Helpful Report

Posted 1 year ago

“Ordered dog food 7th May and still not received it on 27th May. Had to use a different supplier and now requested a refund.”

Helpful Report

Posted 1 year ago

“I ordered a dog crate 10th May I haven’t received it yet I needed it for yesterday so I had to go and get one to go so I’ll be looking for a refund as I’ve phoned and emailed for days now been told it’s out for delivery but nobody can give me a tracking number for it”

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Posted 1 year ago

“Still awaiting delivery”

Helpful Report

Posted 1 year ago

“I have yet to receive my refund after making an order on the 9th of May which did not happen .You have given me every excuse accept my dog bed.”

Helpful Report

Posted 1 year ago

“Will not be shopping with Not In The Dog House again!! Nearly 3 weeks on, dog food order still hasn't arrived. Multiple emails to customer service to be told each time 'order has been dispatched' yet no tracking info provided. Terrible service. Avoid!”

Helpful Report

Posted 1 year ago

“I ordered 2 x 12kg bags of VetSpec Complete dog food on the 9th May. I have not received my order despite requesting an update on several occasions. It is now over two weeks since my order and now have to make another order elsewhere so i can feed my dogs. Very poor service”

Helpful Report

Posted 1 year ago

“After three weeks I have still not received my order, although you keep telling me it will be sent You have let me and my dog down, which is unforgivable.”

Helpful Report

Posted 1 year ago

“Avoid. I ordered some dog pate around 9.05, it’s the 26th of May now and I still don’t have the order or money back. No communication at all. Thieves!”

Helpful Report

Posted 1 year ago

“Haven't received my order”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews