“Communicated with the customer services director regarding a warranty issue she couldn't careless what a disgusting attitude it's obvious why she is in that position to intimidate bully deter those that think they can make a claim under warranty that dare to take her on. Products ok customer services, warranty claims, refunds absolutely dreadful, like I read in another review they will fight you to the bitter end if you are after a refund even though if they are wrong, consumers need to be made aware of this, absolutely disgusting, unfair, unreasonable treatmentment towards a loyal customer for years. Probably trying to claw back the huge losses they probably had from their other 3 Novatech shops that went under but this is just my opinion”
“Sold product as order saying it will arrive within the week which it did. Kept saying it will arrive within the next few days which it never did. No communication or feedback about missed dates.
Even when we cancelled the order we received no email but instead had to cancel the order via Paypal to make sure we got our money back.”
“Same experience as MrStam1988 on Google Reviews. I purchased a monitor from them and, upon trying to use it, found it really strained my eyes and gave me a headache. Never had that before so tried every possible connection method and every possible setting before deciding to return it, the next day, as not being fit for purpose.
Novatech made everything very difficult, was rude and obstructive and, like MrStam1988, claimed I had scratched the monitor - which I absolutely refuse. But, get this, they told me it's impossible to set one of these up without scratching it!? But when I told them that their technician had obviously scratched it whilst setting it up for testing, that was impossible. Well you can't have it both ways!!!
I was told that the headache issue was due to my eyes and, when I said my eyes are fine, got told 'well you are wearing glasses'. Absolutely gobsmacked at the insult. But, later in the discussion, I was essentially called a liar as they apparently didn't say that to me. They also wouldn't accept that the monitor caused me headaches - kept saying it wasn't faulty (I never said it was?!) and kept saying that it looks fine to their staff. Well, that's great. Doesn't change the fact that, for some reason, I got headaches with it. Probably the high DPI with a 4K resolution on 27 inches and an LED panel. Who knows. Either way it is not fit for the purpose I bought it with - *I* cannot use it as a monitor. But they don't seem to understand the Consumer Rights Act at Novatech.
Spoke with the 'Customer Services' Director and what an experience that was - utterly useless, charmless and god knows how she ended up in customer services or as a Director for that matter. Couldn't speak the English language (didn't know what the word 'paraphrasing' means), was dismissive and didn't give a damn about my experience with the monitor - just stayed focussed on their bottom line. Offered a refund with a 20% (£70) reduction due to the 'damage' which, after an hour and a half of banging my head against the wall, I accepted under protest. Originally she miscalculated the figure, I told her the correct one and she got grumpy and stormed off to get a calculator. Came back and, with no apology whatsoever, told me she'd been given the wrong figures and I was right after all. Stupid thing is, of course, that she probably spent more in wasted time than the small amount she was trying to save their company in reducing my refund. And think of all the money I would've spent there if they helped me resolve my problem easily with this my first purchase. Short-sightedness or what.
By far the worst customer experience of my life. Will be reporting them to Trading Standards for non-compliance with the Consumer Rights Act. I'm not going to stop there either Novatech - only because of how rude and unhelpful you were. Seems you have form for this kind of thing too - lots of very similar stories in this review section. Let's see what a court thinks about this. Bet you'll love the publicity over a £70 dispute. Unbelievable. First and last purchase with Novatech - I don't usually have time to write reviews but, like MrStam, I'm gobsmacked at how badly they treat customers.”
“I'm really disappointed in the service I've been getting. I ordered 36 graphic cards on the 3rd of July and until now (20th of July) I've not received anything. When I made my purchase, their website stated that these specific graphic cards will be in stock in 2 to 4 days and since then they've changed the status around 5 times. Sometimes it said that the cards will be in stock today, sometimes it said tomorrow and sometimes it said in 2 to 4 days. I understand that because of mining these cards are hard to come by but I really hate when people are using this fact to their advantage and for a quick cash flow boost. I've spent almost 11 thousand pounds for this purchase and by no means, I'm considered a valued customer. I've called them asking if they could keep me up to date with what is happening by sending me a quick email or calling me so that I'm not left in the dark but, of course, I was told that they won't do it since their system will automatically keep me up to date. What kind of an answer is that? It's not like I've spent a fiver. Today I called them up again to find out what's happening with my order and was told that they will call me back and, of course, no one bothered doing so. Suppliers, as well as manufacturers, can push back delivery dates because of various reasons but if it happens too often, Novatech has no right to falsely advertise these delivery dates. Their status should just simply state that they don't know it and that they will update it as soon as the items are dispatched and on their way to their warehouse. There is nothing holding me back from taking them to court under 'Consumer Protection from Unfair Trading Regulations'. Because of their misleading advertising, they've delayed my project for almost a month now. I could have gone elsewhere...
Unless you will actually be helpful, do not reply to this review with a generic "We're sorry to see that you've experienced problems with your order" nonsense. It really won't help the situation.”
“I bought a CPU cooler from Novatech recently as I'm building my very first PC. The CPU had been recommended to me by a friend, and Novatech had the best price for it by far. It arrived precisely on time and I had regular email updates prior to this to keep me informed, which was great for my peace of mind. Upon opening the box, however, I also discovered a £60 voucher for some wine! I don't quite know what sort of introverted-techie they think I am but, though appreciated, the voucher was wasted on me. That being said, a bottle of champers will no doubt make a nice gift for a certain someone soon... Really pleased with my purchase and will no doubt shop there again in the future.”
“Always keenly priced. Rapid delivery. Always very helpful if you need any assistance. Have been buying my tech items from them for many years and they remain my 'go to' supplier”
“Been a loyal customer for years, until I purchased 2 sticks of Crucial 8 GiG RAM. Caused page file and memory management errors in win10, i returned the item with an explanation of the problem. I received an email saying that the memory works (been tested 13 times!) and that I had scratched the flanges (there are lumps of aluminium stuck to the RAM (for cooling i presume) Got nowhere with customer service except "cant issue a refund, look at the pictures we sent you you damaged the items) received the pictures could see nothing and even the technicians own admission says its hard to see.
I have received the RAM back today. I see no scratches whatsoever on the RAM. Tried explaining to Customer service without much joy. Even fired an email off to the customer service director with no response.
Seems they will go to any length not to issue a refund. I wouldn't mind I was happy to accept a credit note so I could purchase another brand from them.
Shame they lost a good customer who for the last 15 years has given nothing but loyalty to this customer.”
