Npower Reviews

Name: Npower
Address: -, - -, Peterlee
Rating: 1.14

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Doinita

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By far the worst customer service I have experienced in my whole life. They do not think about anyone but themselves and what benefits them”

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Posted 7 years ago

“What a shower of s**t company N-power are. The lies they come from their mouths is like Diarrhoea Just keeps flowing and flowing. They will rip you off every way they can, Steal your money then when you get to £500 in credit they won’t pay it back. Avoid like the plague I’m sure the customer service is on commission the more lies they tell the more money they get paid. Please don’t get trapped into using N-power like the other 1000’s of people out there.”

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Posted 7 years ago

“I just joined Bulb after having lots of grief with Npower, my usage is less then £600 per year but still they increased my direct debit from £70 to £107 per month! I complained and got no answer!!! After reading the reviews here, I decided to join Bulb, wich I advise you to do the same :) bulb.co.uk/ refer/doinita”

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Posted 7 years ago

“I just joined Bulb after having lots of grief with Npower, my usage is less then £600 per year but still they increased my direct debit from £70 to £107 per month! I complained and got no answer!!! I`m in credit again with £172, prior I had £300 + credit, I hope I`ll get it back after the switch! After reading the reviews on the internet, I decided to join Bulb, wich I advise you to do the same :) bulb.co.uk/ refer/doinita”

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Posted 7 years ago

“My housemate moved out and I tried to take over paying the bill. Its was horrendously difficult. Made so many phone calls and emails, no one had any idea what to do. All I wanted was to pay the bill. Should have been the most straight forward task. After months of trying, I gave up at moved supplier.”

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Posted 7 years ago

“Agent/manager are rude and don't know what they are doing, they talk over you and treat you like your stupid just repeating themselves not resolving the issue. I get different answer every time I call them and they email you with completed different information than the advisor are giving over the phone. I regret transferring to them a poor experience and service.”

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Posted 7 years ago

“I moved to a house in July 2015 , the house was empty for about a year and needed modernisation. in all this time nobody leaved at the house so no gas was used. all work was finished and at this time i discover that the property had pay as you go gas meter. I wanted to check the boiler and there was no gas. while checking the meter I noticed that there was a debt shoeing on it so i contacted npower and they told me that in order for me to get the gas supply I to go to a shop to pay for the outstanding balance and add some more credit. at this time i was also advised to close the account because the house was going to be rented. at this point they opened a new account for the property "to the occupier" this is the conversation that I sent to npower: I was asked to provide a tenancy agreement to show that on the 17/08/16 when the payment was made to extinguish the standing charges to date accumulated on the account:182127969 that was closed on 15/08/16. the payments show to have gone to mr A Pxxxxxxxx acc no:xxxxxx463, a occ the occupier account also was issued and a £85.37 credit letter was sent on 06/12/16 but the credit cant be claimed as it has a different account, this is a pay as you go meter and unless the debit is paid you cant get the gas. As soon as I got the unexpected bill for £44.31 on 6/01/16 I contacted several times npower explaining the situation I was made feel like a thief trying to make someone else pay for my bills, the next bell changed to £ 115.36, and the final one is £85.36, by coincidence 1p different from the credit issued to the occupier account. I was told that my account was investigated and found that I did not pay, I'm baffled by the fact that there is 1 address & 1 meter allocated to it that clearly shows the debit was paid on the 17/08/16. so npower passed the matter moorcroft debt recovery, in July 2017, after they received the evidence they told me that they would get back to npower, I've today today received a letter from debt managers (services)ltd..... npower please take me to court!!!!!”

Helpful Report

Posted 7 years ago

“Had smart. meter installed thay didn’t relite gas boiler I had no hot water or central heating I rang npower who advised me to get gas engineer to fix problem and they would reimburse me I sent invoice in and they are still refusing to reimburse me they. say they need an engineers report he put on invoice he had relit boiler due to smart meter being fitted. He never touched the boiler so how can he put in a report. Shameful”

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Posted 7 years ago

“DISGRACEFUL COMPANY - TRY TO BAFFLE AND CONFUSE YOU WITH LOTS OF ACCOUNT NUMBERS -SERIAL NUMBERS FROM NON EXISTANT METERS POOR COMMUNICATION.LEFT A PROPERTY 7 MONTHS AGO PAID THE FINAL BILL AND MOVED ON - 7 MONTHS LATER I GET A GAS BILL FOR £2,000 FOR ONE BED FLAT IN SUMMER?. QUERIED THIS AND WAS TOLD I WILL OPEN A COMPLAINT FOR YOU (THAT MEANS I CANT DEAL WITH THIS IM NOT TRAINED SO IWILL PASS THE BUCK TO SOMEONE ELSE) NOW I HAVE A COMPLAINT RUNNING WITH A COMPANY I HAVE NO ACCOUNT WITH?.HAD TO GET A SOLICITOR IN THE END AFTER BASICALLY BEING TOLD I WAS LIEING THAT THE FLAT WAS A SINGLE PERSONS DWELLING.HAD ENOUGH NOW DONT CARE IF IT COSTS ME 10 GRAND IM TAKEING THIS ALL THE WAY .STRESS AND ANGER ARE AN UNDERSTATEMENT!!!.AVOID THESE PIRATES AT ALL COSTS.”

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Posted 7 years ago

“One of the worst experiences in my life. I was in a constant debt because no one was informing me that I'm using more than my tariff includes. I was being put on tariff for £98 instead of £67 and I was reassured that this tariff will cover everything including my debt. After 3 months I've come to a final bill with £107 in debt. They had no problems with taking the money of me every single month, however it seems that it's some mystical problem to tell your customers that they're going over. Also, customer service is terrible, give these people some training.”

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Posted 7 years ago

“never ever go with n power they have absolutley no skills whatsoever.”

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Posted 7 years ago

“N Power have been overcharging me for my energy consumption as long as I have been with them, I asked them to fit a smart meter so I could monitor my usage and they responded with 'by law we have to fit all customers with one by 2020, therefore you will receive one by then'.... in other words no! Therefore I decided to move supplier, this is when the trouble started! they sent me a final bill of around £350, this was based on 'estimated' meter readings therefore I entered the 'actual' meter readings (which were lower) on to my online account, the amount owed then went up to around £420! I called them to query this and they insisted this was correct and I must pay this amount immediately or they would stop my switch, I received numerous emails each day telling me to pay the outstanding balance, I didn't pay this amount therefore they stopped my switch! after numerous complaints we came to the conclusion I owe them £50 so I paid this and the switch continued. The following month I received another final bill in which I owed them £181! I queried this and they insisted it was correct as it was generated from my 'actual' meter readings, after weeks of emails and phone calls and threats of taking the complaint further with an outside organisation today they have informed me that the actual final bill is £6 and the readings were 'estimated' hence the huge over charge. If I had of paid all these amounts when they were demanding forcefully I would be hugely out of pocket now and in debt, there is no explanation what so from N Power other than 'as a gesture of good will' they are adding £6 to my account to write off the final bill. I have been with my new supplier around 14 days and have already had a smart meter fitted...............”

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Posted 7 years ago

“"Utterly shocking levels of incompetence.... I have had bills with incorrect account numbers, bills cancelled and recharged randomly. So far we are three years down the line from the date the accounts should have been closed and I am still receiving incorrect bills. Npower and the Ombudsamn seem to have no interest in giving me the information needed to verify the bills they are sending are correct. Avoid them like the plague, they genuinely seem to have no idea what is going on or how to bill accurately and hope that persistence will wear you down and that you will give in and pay the bill regardless of whether it was owed or not. "”

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Posted 7 years ago

“My elec account was over 100 pound in credit for months despite a d/d set up and paid every month. They gave my credit bk to my account. Then raised.my d/debit by 13 quid a month.im off iv had all i can take”

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Posted 7 years ago

“Terrible customer service.”

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Posted 7 years ago

“Just received another amended bill after paying two bill that where sent late . The same thing happen last year. Have spent hours on the phone to them don't try this you will get no help from them Going back to cab to see if their sort this mess out help from them. Going back to cab .see i”

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Posted 7 years ago

“Npower have made 6 appointments for reading meter in my home, no one has yet to turn up. Charging me for electricity based on a meter not in my property. Avoid at all costs, worst company ever.”

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Posted 7 years ago

“Npower is consistently sending me bills for the business I live above to my address which they have mistakenly registered in my name and despite more than 7 phone calls, emails and complaints, I am still getting threatening letters and court action threats despite the fact that I don't live in the shop under my flat at all. It's a vet.”

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Posted 7 years ago

“About time time some step in and did something tell lie high prices I have new combine boiler soled panels still high prices ask for smart meter last in my street to get”

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Posted 7 years ago

“So back in 2012 I gave NPOWER my last meter readings and paid before moving out. Today I have received a letter from Wescot (debt collection) saying i owe £128. I was given dates of when i rung and who i spoke to but how would I remember that? I will pay the bill but I can see them calling me in 2021 asking for more money. I think as a company they wait a few years and then confuse you with dates and meter readings. Im so happy I'm not with them anymore.”

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Posted 7 years ago

Npower is rated 1.1 based on 393 reviews